Filter Reviews By:Rating, Profile, Gender, Age (327)
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Showing 1-30 of 327 reviews
May 6, 2022
Water Heater installation
So respectful and did the great job. I am totally satisfied.
by
Recommended
May 1, 2022
Variety of products
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Recommended
Apr 24, 2022
Friendly people very helpful
by
Recommended
Apr 2, 2022
Excellent customer service
The garden center associates are very knowledgeable and work in a timely manner.
by
Recommended
Feb 25, 2022
Very helpful staff ready to explain in things in detail
Chris from Lumber department was exceptionally helpful and informed me about a variety of choices for making salts for a queen bed
He personally spent a lot of time to explain the options and suggested the most economical but strong alternatives for slats
He accompanied me to the billing department and ensured I was charged accurately for all the products
Sincerely appreciate his focus and determination for customer satisfaction
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Recommended
Feb 20, 2022
EMIL went above and beyond!
I took my son to HD today with an idea he had for a "fort". Emil helped us with the correct materials to get, what size and how to help my son figure out how to do it!!! I have one happy 10 year old tonight thanks to him! He even got a cart for us and helped us all the way and including check out!!!
by
Recommended
Feb 14, 2022
A store that has real great people to serve your needs
I just love this store. I’ve been shopping since the last 5 years in this store and they have always taken an extra mile to help and support. What a wonderful store. Keep up the great work HD team of Ashburn.
by
Recommended
Jan 25, 2022
Paint Department MVP is Chris!
Chris in the Paint Department is their MVP! So knowledgable and professional, all with a smile!
by
Oct 8, 2021
Friendly staff
Every staff member I met was helpful
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Recommended
Jul 29, 2021
Ask for "JAY" at the Service Desk. He went above and beyond customer service to find the products...
Ask for "JAY" at the Service Desk. He went above and beyond customer service to find the products I could not find. He really cares and has a great personality!
by
Verified Purchase
Recommended
Jul 27, 2021
somewhat good need more attention for finding item on every aisle
somewhat good need more attention for finding item on every aisle
by
Verified Purchase
Recommended
Jun 30, 2021
If you need a new refrigerator, see Jim Whited in the appliance department. He is a military vet...
If you need a new refrigerator, see Jim Whited in the appliance department. He is a military veteran and provides excellent customer service. Knows his business.
by
Verified Purchase
Recommended
Jun 24, 2021
Howard is so kind and helpful!! He rocks :)
Howard is so kind and helpful!! He rocks :)
by
Verified Purchase
Recommended
Jun 23, 2021
Very friendly and respectful. Jennifer was very helpful.
Very friendly and respectful. Jennifer was very helpful.
by
Verified Purchase
Recommended
Apr 15, 2021
Easy to shop here! People are friendly!!
Easy to shop here! People are friendly!!
by
Verified Purchase
Recommended
Mar 27, 2021
Store people are very mean, specially the kitchen and appliance staffer, abusive, not friendly at...
Store people are very mean, specially the kitchen and appliance staffer, abusive, not friendly at all.
by
Verified Purchase
Mar 24, 2021
Associates are friendly
Associates are friendly
by
Verified Purchase
Recommended
Mar 23, 2021
The services provided from this store has been getting better and better from the past many years...
The services provided from this store has been getting better and better from the past many years when it just started the business. I have lived in Ashburn Va 20147 for more than 20 years and I have experienced the changes happened, especially the associates are getting more friendly to the minorities.
by
Verified Purchase
Recommended
Mar 22, 2021
Thank you for outstanding customer service. Cashier Tubassam was amazing and proactively helpful.
Thank you for outstanding customer service. Cashier Tubassam was amazing and proactively helpful.
by
Verified Purchase
Recommended
Mar 18, 2021
The employees are very helpful here.
The employees are very helpful here.
by
Verified Purchase
Recommended
Mar 4, 2021
This store is great. I go there first cause I know I am going to find everything I am looking for...
This store is great. I go there first cause I know I am going to find everything I am looking for. The staff is very friendly and helpful. Everything is stacked neatly on the shelves. It’s easy to find stuff and the staff is always there for support.
by
Verified Purchase
Recommended
Feb 12, 2021
John is the best associate at the store. So kind and patient despite the wide range of questions....
John is the best associate at the store. So kind and patient despite the wide range of questions. He has an incredible wealth of knowledge and willing to break down in simple terms for those that do not understand.
by
Verified Purchase
Recommended
Dec 28, 2020
Helpful staff and full shelves.
Helpful staff and full shelves.
by
Verified Purchase
Recommended
Dec 5, 2020
The store is great! Organized, clean and GREAT staff, everyone was super friendly, especially Nel...
The store is great! Organized, clean and GREAT staff, everyone was super friendly, especially Nellie! Outstanding customer service.
by
Verified Purchase
Recommended
Nov 16, 2020
Love this location! Everything is easy to find, always someone to assist when needing help and e...
Love this location! Everything is easy to find, always someone to assist when needing help and employees are extremely friendly and helpful.
by
Verified Purchase
Recommended
Nov 10, 2020
Really bad service. The cashier was extremely rude. They give you the run around and make you wai...
Really bad service. The cashier was extremely rude. They give you the run around and make you wait 45 minutes to make a return. Do not buy appliances from them online. They have an awful return policy.
by
Verified Purchase
Nov 4, 2020
This Home Depot is one of the finest stores in Ashburn Area
This Home Depot is one of the finest stores in Ashburn Area
by
Verified Purchase
Recommended
1 found this review helpful
Oct 12, 2020
The Ashburn Home Depot store is frequently visited for my many DIY projects. The staff is a great...
The Ashburn Home Depot store is frequently visited for my many DIY projects. The staff is a great attraction for their knowledge in the different departments. When arriving to obtain parts and materials for projects I am always confident that sales associates will be available for assistance. The department associates have great experience in their product areas. They are very patient working with customers, helping them find everything that they need and understanding how to install the products. Especially commend Keith in flooring, George in tools, Howard in electrical and Leigh Ann in customer service.
by
Verified Purchase
Recommended
Sep 27, 2020
I always appreciate the courtesy of Home Depot employees. They are always available and helpful. ...
I always appreciate the courtesy of Home Depot employees. They are always available and helpful.
During these days all employees wear masks, hand sanitizers and wipes are available. I appreciate.
Thank you
by
Verified Purchase
Recommended
Sep 21, 2020
I visit this location frequently and find it to be organized and clean. I did book on-line to ha...
I visit this location frequently and find it to be organized and clean. I did book on-line to have a flooring estimate performed. The service is well worth the $35 surcharge, as it's applied to your purchase once you order carpet or flooring. However, I did not received the 'promised' call the morning of my scheduled appointment; yet, received numerous reminders via email, with not means to confirm. The tech failed to notify me. I took off work - and eventually called the main number to find out when my window would be assigned. I was told 1-3 pm. This was acceptable, although the customer service rep was actually combative during my inquiry - as if there was blame to be placed, vs. taking accountability for the mishap (clearly on the part of the tech). You're one company, one team - a simple....we apologize for the mistake....would have left me more confident in my decision to move forward. When I was called back by the same customer service agent, she made me aware that the call would be recorded. All of a sudden, her demeanor was professional. Your a large chain - I can't image that everyone customer wouldn't be a valued one.