#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(607)786-8404

Tool & Truck Rental

Store Hours

Mon-Wed:
6:00am - 9:00pm

Thu:
6:00am - 10:00pm

Fri:
6:00am - 10:00pm

Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

798 Main St

Johnson City, NY 13790

map preview
Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.7 out of 589 reviews
93%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (589)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 589 reviews
I went to the store to get a load of sheet rock I was in the store for probably 15 to 20 minutes ...
I went to the store to get a load of sheet rock I was in the store for probably 15 to 20 minutes my truck was loaded and I was heading out the
by
  • Verified Purchase
  • Recommended
There is never a customer service representative around in any department with any knowledge of p...
There is never a customer service representative around in any department with any knowledge of product availability, etc. The website says that the store has x number of something in stock, customer service desk says the store inventory says that the store has y number in stock, and the store actually has none in stock! Never any customer service representative around with any product knowledge, or any knowledge of product availability! Department stock is ALWAYS a complete mess, with stuff everywhere but where it should be. Product availability itself is absolutely horrible! They need to PAY someone a competitive salary in order to retain anyone who gives a crap!
by
  • Verified Purchase
This store is GREAT for service and knowledge. Much better than other big home improvement store...
This store is GREAT for service and knowledge. Much better than other big home improvement store in this area.
by
  • Verified Purchase
  • Recommended
the products were easy to find and employees were very friendly
the products were easy to find and employees were very friendly
by
  • Verified Purchase
  • Recommended
excellent products, employees
excellent products, employees
by
  • Verified Purchase
  • Recommended
the store is very neat and organized. the cashiers were very friendly.
the store is very neat and organized. the cashiers were very friendly.
by
  • Verified Purchase
  • Recommended
I always have a great experience here! The associates are always super helpful. One time, an asso...
I always have a great experience here! The associates are always super helpful. One time, an associate helped me with my entire list of weird needs and showed me how to use equipment. Last time I was there, an associate took a gadget apart and explained how to use it so I'd know how to connect my dishwasher when I got home. The store is always stocked, clean, and organized.
by
  • Verified Purchase
  • Recommended
Store was well organized. Products were in stock and enough quantity.
Store was well organized. Products were in stock and enough quantity.
by
  • Verified Purchase
  • Recommended
I shop at this store alot. This is my go to spot. The employees have all ways been helpful and ki...
I shop at this store alot. This is my go to spot. The employees have all ways been helpful and kind. The store is well organized which makes it easy to find what you want.
by
  • Verified Purchase
  • Recommended
Very rude cashier. Refused to check me out because I had plants?!?! What the heck! Store was dirt...
Very rude cashier. Refused to check me out because I had plants?!?! What the heck! Store was dirty. Associates walked around like zombies, no eye contact. This one lady asked me for help because she couldn’t find help at the store. Grrrr!!
by
  • Verified Purchase
1 found this review helpful
Glad it’s open
Glad it’s open
by
  • Verified Purchase
  • Recommended
The store is always organized. When I need help, it's easy to find an employee to help. The ser...
The store is always organized. When I need help, it's easy to find an employee to help. The service is awesome. With all this going with with the pandemic, I feel safe shopping in this store.
by
  • Verified Purchase
  • Recommended
The Home Depot In JC rarely disappoints; has plenty stock items that you need for your renos and ...
The Home Depot In JC rarely disappoints; has plenty stock items that you need for your renos and repairs, along with new ways to add sparkle to your pad. Trade and craftspeople are generally available to provide insight and expertise to get you from point A to the finish line. The store is also organized and has plenty of parking on a clean and maintained lot. Stop by - it’s worth the trip!
by
  • Verified Purchase
  • Recommended
I just moved here and i must say the store associates are pleasent,kind and curtious. The few tim...
I just moved here and i must say the store associates are pleasent,kind and curtious. The few times i have shopped here have all been great!
by
  • Verified Purchase
  • Recommended
RE: Corona Virus - Check out touch screens and hand scanners are not disinfected between customer...
RE: Corona Virus - Check out touch screens and hand scanners are not disinfected between customers, even though an associate is on-hand to provide assistance. This was the 2nd day I visited the store this week.
by
  • Verified Purchase
1 found this review helpful
people friendly and store well stocked
people friendly and store well stocked
by
  • Verified Purchase
  • Recommended
The employees were readily available for assistance. They were very friendly and helpful.
The employees were readily available for assistance. They were very friendly and helpful.
by
  • Verified Purchase
  • Recommended
Exceptional service and knowledgeable staff keeps me coming back,... And they always have what I ...
Exceptional service and knowledgeable staff keeps me coming back,... And they always have what I need.
by
  • Verified Purchase
  • Recommended
The staff in this store is awesome! They're always helpful, friendly and courteous. The store is ...
The staff in this store is awesome! They're always helpful, friendly and courteous. The store is always well stocked and clean. My only gripe is the current trend of corporations replacing people with machines. I'll wait on line before using a machine to checkout. This is a big box retail cost saving measure but once you eliminate the personal touch you will loose business. Remember, people almost never have to leave the house to shop for most of what we can buy at your store.
by
  • Verified Purchase
  • Recommended
we were directed to the products we needed by the terrific sales person, who was very helpful. T...
we were directed to the products we needed by the terrific sales person, who was very helpful. Tom P. did a great job and made the project that i had to do get done. The store was very clean and organized.
by
  • Verified Purchase
  • Recommended
The store is well organized and can find things easier.
The store is well organized and can find things easier.
by
  • Verified Purchase
  • Recommended
Very pleased with store neatness, product availability and the friendly and available associates....
Very pleased with store neatness, product availability and the friendly and available associates. Also I had several online orders shipped to the store - all were on time and free of defects.
by
  • Verified Purchase
  • Recommended
Over the last 2 years or so, this Johnson City NY store has gone down hill with customer service ...
Over the last 2 years or so, this Johnson City NY store has gone down hill with customer service and help on the floor by employees (if you can find one). Being a Vietnam Veteran I hold a discount card that Home Depot claims to Honor. They don't. Today was prime example. Normally I pay for items in cash if under $100. Today I did not so I could prove a point. I got some lag bolts (20 of them) and went to cashier, Handed the cashier (Amber according to the sales receipt) before she rang up the lag bolts, because of the total, I asked if the discount was applied and put my HD Credit Card in the slot because I knew it was not applied, and the normal comment that always comes back is they can not adjust after the total is set..... That is an out and out lie because the adjustments can be made before MODE of PAYMENT has bee entered by the cashier. This has happened more then once over the past couple months. It's almost like the employees are trained to NOT GIVE DISCOUNTS. Home Depot is not the only Big Box Improvement Store in Town, and the other 2 centers have always given discounts to Veterans. Guess Home Depot is more concerned about $$$ then the customer. -- Good Luck with that attitude, over priced and poor service skills.
by
  • Verified Purchase
2 found this review helpful
had everything i was looking for,everyone was friendly and courteous.
had everything i was looking for,everyone was friendly and courteous.
by
  • Verified Purchase
  • Recommended
The folks at the pro desk, Patty, Todd, Gene, Tom and Sue in the kitchen Dept. are absolutely out...
The folks at the pro desk, Patty, Todd, Gene, Tom and Sue in the kitchen Dept. are absolutely outstanding assets to you company! The customer service in on point and we plan to continue doing business here because of them!
by
  • Verified Purchase
  • Recommended
Excellent store, friendly associate's, and a clean and never have a problem finding anything!
Excellent store, friendly associate's, and a clean and never have a problem finding anything!
by
  • Verified Purchase
  • Recommended
Very kind and courteous and quality customer service. I enjoy shopping at Home Depot snd is a Ave...
Very kind and courteous and quality customer service. I enjoy shopping at Home Depot snd is a Avery pleasant place to shop.
by
  • Verified Purchase
  • Recommended
The cashier was pleasent and help full.I was looking for a tool and one employee was verry helpfu...
The cashier was pleasent and help full.I was looking for a tool and one employee was verry helpfull in the tool isle.The store was clean and everyone was verry helpfull.
by
  • Verified Purchase
  • Recommended
I could not find what I was looking for so Mr. Potter stopped doing what he was doing and walked ...
I could not find what I was looking for so Mr. Potter stopped doing what he was doing and walked to the exact item I needed and proceeded to explain how to use the item for what I needed. Very helpful. The store was very neat and clean.
by
  • Verified Purchase
  • Recommended
Excellent service and helpful staff. Very friendly! Great place for your home needs!
Excellent service and helpful staff. Very friendly! Great place for your home needs!
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 589 reviews

Nearby Stores

Find Another Store

410 Elmira Rd Bldg 1

Ithaca, NY 14850

34.76 mi

Tool & Truck Rental

(607)254-4008

Pro Service Desk

(607)254-4002

Mon-Wed: 6:00am - 9:00pm

Thu: 6:00am - 10:00pm

Fri: 6:00am - 10:00pm

Sat: 6:00am - 10:00pm

Sun: 8:00am - 8:00pm

800 Commerce Blvd

Dickson City, PA 18519

48.30 mi

Tool & Truck Rental

Pro Service Desk

(570)340-6400

Mon-Sat: 6:00am - 10:00pm

Sun: 8:00am - 8:00pm