#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(206)361-3427

Tool & Truck Rental

(206)361-3404

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

11616 Aurora Ave N

Seattle, WA 98133

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 552 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (552)
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Showing 1-30 of 552 reviews
Helpful Associates
I'm always impressed when a store has associates that are actually visible and available. Every section that I had to find products in, if I turned to the left or right an associate was within view. I can't tell you how much time it saves to get what you need and get on to your project. Thanks Home Depot
by
    • Recommended
    Thanks
    Thanks Kevin Z you are a G
    by
      • Recommended
      Great store
      People here are so helpful
      by
        • Recommended
        Easy returns
        Rediat who works at Home Depot has been nice and helpful with doing returns.
        by
          • Recommended
          What a great location
          James H is awesome!! Thanks for all your help!!
          by
            • Recommended
            Great customer service
            The staff was very friendly and promptly help me find the items I needed for home remodeling. Keep up the good work.
            by
              Such capable and helpful staff
              A tough project over the holidays took me back here many times. Staff, cashiers and customer have all been far better than i ever imagined. “A perfect 10” ..,even on their 5 point rating scale.
              by
                • Recommended
                Outstanding Customer Service
                I just finished doing the survey on the receipt and wanted more people to know that Robert (older man in the Christmas area) was the kind of guy I want to help me everyone I go to Home Depot. He was knowledgeable and humous. Wasn’t annoyed with me or my questions, which most of the time you can’t find anyone and when you do they don’t know where the thing you’re looking for is or have an attitude when they have to walk you to it. Benedicte (I hope I spelled that right) was sweet and gracious with me. She was patient and understanding. I hope the both of them are recognized for their customer service skills. Even the security guard spoke to me on the way out. Usually they mean mug you which is understandable.
                by
                  • Recommended
                  much improved over years past!
                  Have been shopping at Bitter Lake HD for many years. It was ok. Some time within the last 4 - 5 months, there has been a change and it's now a pleasure. The employees seem genuinely glad to be there and to help. Bravo for the change!
                  by
                    • Recommended
                    My preferred hardware store in the area
                    A good location and a solid selection, can't ask for much more than that!
                    by
                      • Recommended
                      Great employee!
                      Pavel was amazing! He went above and beyond and helped us find everything we needed. I will ask for him everytime I come back because he was so kind.
                      by
                        • Recommended
                        Rude Employee
                        I’ve been shopping in this Home Depot for years and I’ve always had a good experience. The employees there are always welcoming. Until now. Sudsy is extremely rude, unprofessional and unhelpful. Will not shop there again.
                        by
                          truck rental
                          went onto homedepot.com to reserve truck rental And entered 98133 zip code for shoreline wa store and selected flatbed truck and error occurred stating truck could not be rented at the location. i called the store and relayed the issue And the store manager said it would only do that If the truck was reserved already. As we talked he went on the website and then said it is available currently. I immediately clicked on the same and got the previous error of sorts indicating I could Not reserve the truck still. Upon asking the manager he said he would hold the truck for me until i got there. Upon arriving at the store the lady at the customer service counter was Very rude and said we cant rent that truck and failed to say why, upon asking why she said the tailgate was broken. After a long drawn out process it was determined that I could not use a truck that did not have a functioning tailgate and i had made a wasted trip to that store. The manager then became involved per my request. The manager was helpful both on the phone earlier and apologized and helped call the Bitterlake store to ask the to save a flatbed truck. upon arriving at that store I found around 20 for hire workers hanging arround the roadway into the store eating, loitering, and staring everyone down as the approched the store. The said for hire home enhancement helpers were less that 50 feet from rental trucks in parking lot making me feel uneasy And not want my family to be with me on future visits under the same conditions. upon approaching the tool rental door it was locked and required a door bell to enter and a person buzzing one thru If you happened to hear the door click which is near impossible. The sign above the door is barely visible it is so faded by the sun from years of fading. The workers were rude during the truck rental process as stated in previous survey just before this one for the 5000.00 chance to win. I pointed out damage on the truck and the worker noted damage on form But used barely legible ink And acted put out when i asked for better marking on damage and acted really put out when I asked for a photo copy of the form to take for myself. he said it may take ten minutes and another employee laters was told I asked for a copy and asked Why I had asked for a copy. When returning the truck I pulled in close to the building as i had recently had a back and knee injury. The counter worker exited the store and came right back in and demanded that I park the truck out in the lot where I got it. I told him no i will not And why i could not, he became irritated and stormed out as another worker parked the truck the both remained outside the store. I have had numerous Terrible experience over several years renting trucks. The last one was at the shoreline store and the truck broke down a block from the store in blistering heat. The staff there were Very helpful and redeemed themselves given the circumstances. previous rentals at that store were terrible.
                          by
                            Excellent customer service
                            Had a box of broken tile delivered to my door. Took it in to the store and a very helpful employee got me set up with a new order and refunded my current one.
                            by
                              • Recommended
                              The employees make the difference in this store
                              Helpful staff make the difference, positive, helpful, and smiled!
                              by
                                • Recommended
                                Great employees make the shopping experience a learning experience and give recommendations on different ways to tackle my small project.
                                Kevin who works there was very helpful and friendly in helping me find the materials i needed. Also checking up to see if i had found the materials i was searching for. As a novice handyman that is still learning about what materials i can use to solve my projects, it was much appreciated. Llani was also helpful and was a friendly person who helped me look for items and also checkout. All in all made the shopping experience feel like an enjoyable experience when employees put the extra effort in making the whole experience like a warm experience.
                                by
                                  • Recommended
                                  Worst Depot Ever
                                  I have made 5 major purchases there over the last 3 months and have had a huge issue with them all. From 3 thousand dollars of carpet with 5 day guaranteed installation being 3 weeks late to a washing machine delivered e days late as well. They have no cashiers when there should be many and force the customers to use self checkout on 2 machines while 3 employees and a security guard looks on. It's a joke of professionalism! If I can help it I will never do business there again. But it's not like there is too much choice left.
                                  by
                                    Purchase your window coverings at Home Depot #4706 and ask for Hamed
                                    We had a wonderful experience working with Hamed in ordering window blinds today. Our Home Depot sales person named Hamed was very informative, knowledgeable, patient and kind. He also informed us of great sales and we saved hundreds of dollars buying our blinds from Home Depot instead of from the manufacturer or window covering specialty stores. Honestly, Home Depot has the best prices by far.
                                    by
                                      • Recommended
                                      Friendly and Knowledgeable Employee
                                      Special thanks to Peter S who helped us load our concrete mix and deal with a tricky loading situation!
                                      by
                                        • Recommended
                                        Below Average Home Improvement Store with Variable Customer service.
                                        There are a few decent employees at this store and several employees that just don't measure up. TRAINING would help. PAYING ATTENTION would help.
                                        by
                                          service above and beyond
                                          Ray really went above and beyond to help me get the specific splices and clamps I needed
                                          by
                                            • Recommended
                                            Great service from Roy in plumbing
                                            Roy stepped in and helped me find the washer I needed after hearing a poor response from a young person who wasn't willing to help. That young person told me she was going on break.
                                            by
                                              • Recommended
                                              Dolores was super kind and helpful
                                              Just wanted to note that my cashier Dolores was friendly, knowledgeable, efficient, and enjoyable. Thank you Dolores! Not everyone is as personable as you.
                                              by
                                                Solved all the problems ! ! !
                                                I was purchasing a large amount of paving stones and the automated online ordering process was preventing me from completing the transaction. The store SME staff; Evily, Zoe, Travis, and Jennifer helped get the ordering process solved and the placed the order for me. This helped keep our schedule for the project on-time and within our budget. These solve-the-problem customer service staff are friendly, kind, courteous, efficient, and genuinely interested in assisting any customer. Thank you.
                                                by
                                                  • Recommended
                                                  Great service for custom window coverings!
                                                  Be sure to ask for Hamed! Ge knows his stuff.
                                                  by
                                                    • Recommended
                                                    Run Run Run to a different store! This place is run by rookies.
                                                    Yuck! Avoid this store unless you don't mind a messy store with minimal customer service, not by everyone, but pretty bad at check out.
                                                    by
                                                      Cashier
                                                      Brian at the store was very helpful. Even opened a lane so I could get done fast. Also had me open a new account to save me $25.00
                                                      by
                                                        • Recommended
                                                        Excellent customer service!
                                                        Llani in the appliance department at Bitterlake store provided excellent customer service and made the purchase of a major appliance enjoyable. She recommended models and features, took our order and set up delivery and installation in a very timely manner.
                                                        by
                                                          • Recommended
                                                          Bathroom facet
                                                          Great customer service from Hao in plumbing, he helped me pick out a great facet! Al was my cashier and greeted me with a smile and quick service. Great Home Depot!
                                                          by
                                                            • Recommended
                                                            GREAT AND KNOWLEDGEABLE PEOPLE!
                                                            Cashier Chris and Jeremy in Paint are my two favorite people! Thank you both for your great attitude, friendliness yet always helpful and making it such a good experience to shop at Bitterlake Hime Depit! Hope to see Chris in Gardens this Spring and Jeremy- I still have painting to do! Thank you both for being delightful people!!
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 552 reviews

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