Reviews for East Columbus #3828

I consistently get good advice and support at this store. Associates are knowledgeable and friendly. I have taken a couple of workshops and the instructors answer all questions, even those that go beyond the scope of the workshop.

This store is really good. Zach, Celena, and Debby were all very helpful and got us what we needed for our home painting project. We are happy. -Steven & Heidy

Can I give this store ZERO stars? I've worked in customer service for over 15 years myself, and this was, without a doubt, the WORST customer service I've ever received any where. Visit 1: brand new employee doesn't know how to help me find the exact matching light bulbs I need from online/another store. Guess I go home with turns out to be very wrong, I come back in, return them. The lady working the desk is clearly stressed, hardly even polite (but I get it), doesn't really know what to tell me about what's pulled up on my phone - asks me how I want the return done, and I specifically ASKED if the store credit merch cards could be used online, and she said yes. Clearly, if I had known that wasn't true I would have had the purchase returned to my debit card. So cool... money stuck on a useless card when I am unlikely to even set foot in another Home Depot store for years. I ask who I should double check with about the bulbs, and she points me in the direction of the manager, Tim (at the East Columbus Hamilton Rd. location). Tim is very busy... busy talking casually with another employee. I walk up and feel like I'm legitimately interrupting their conversation, and actually APOLOGIZE for doing so. He takes one look at my phone screen, points to out of store listing like I'm stupid, I ask again if merch cards can be used and, go figure, he says NO! I ask if it's possible to void and redo the return. He says no. I ask if when the bulbs come in for pickup if we can re-ring the transaction under the merch card, and I can tell that's the best I'm gonna get. I head to the checkout area annoyed, the only decent employee in the store (a man in a wheelchair) also doesn't know that merch cards can't be used online, and another lady at least knows and explains to him why. The man suggests I could have it voided and the return redone... to which I tell him I just ASKED THE MANAGER TO DO SO AND HE SAID NO. Then he at least tried (WOW WHAT A CONCEPT IN CUSTOMER SERVICE!) and asked if I was in the store often and offered if there was ever anything he could do, to come see him, remind him of the situation, etc. I leave calm - which lasts a whole 10 minutes. I get to the car and try to order the stupid light bulbs online, but it's late, I'm tired, I accidentally type the wrong month of expiration on my debit card. It locks it down after just ONE ATTEMPT. I spend literally 20 minutes trying to retype all the information, and it will not give me a second try. I waste more time waiting to speak to a person on chat, and they say I have to contact my bank. Why in the world would I need to contact Huntington when this is a security issue on HD's end? I can't exactly call Huntington at 840 PM. At this point, I've completely had it with the whole week-long nightmare of ridiculousness this has become - just to get 3 light bulbs. I go back in, ask to speak to Tim again, explain everything I just said above, and he does exactly what retail managers and retail associates are trained to do and stays very calm, however, he does not do what quality managers do to, you know, try right/improve the situation in any way. He rolls out a very generic and insincere "sorry" - but not his fault *shrug*. They have no control over Home Depot online, blah blah, I reiterate it's not just about that portion of it. He didn't help me earlier when he could have. He chose to chit-chat instead, while other employees were new and/or stressed/overworked, and then spoke to me in a tone where I didn't feel comfortable even asking the rest of my questions! It was messed up, and I don't care how much the pay is, I would never work there and put up with that crap. Awful managing. But thankfully, I don't have to ever spend a single dime in a Home Depot ever again. What a ridiculous and stressful process, when I had the box to the exact light bulb match I needed along with me both trips. Unbelievable, truly. At least educate the few employees you currently have at the very bare minimum. (...Which is probably what these employees are making.) So, guidelines/recap: No, I did not find the products I was looking for easily, if even at all. No, I didn't get assistance even when walking up to the manager, Tim, for help. I have no idea if the store was clean because I was too caught up in the stress of every step gone wrong. No, associates were stressed/overworked/frazzled/unhelpful, while the manger stood idly chatting instead of offering his help.

Absolutely the best in focused, caring and highly professional customer service! And, if you're fortunate enough to encounter MISS FLO you'll be treated like royalty. She shines in her attention to detail. When we needed her assistance she went the "extra mile." So, yes, this is a store we will shop again and again. Highly recommended.

Every thing good

Scott, appliance salesperson is extremely knowledgeable and very helpful!

This store in Gahanna is great. They have someone to great you at the entrance and guide you to where you want to go. Doesn't take more than 1 minute to find someone to help assist when you're roaming through the aisles. Great store.

Employees are very helpful. Friendly, understanding, and professional.

Quick checkout

helpful staff

The Home Depot on Hamilton road in Columbus Ohio is an excellent store for the best overall experience ever in securing home improvement supplies !!!

The cashier, and a store clerk went above and beyond looking for the product I was searching for, also price matched.

AMAZING store

Always have great service and good selection!

Excellent and knowledgeable service when purchasing a new refrigerator. We are regular Home Depot shoppers. Strongly recommend Home Depot.

This store is our favorite! Bodie does a Great job at the pro desk getting us our building material at the best price and quick!

Super helpful employees (if you need anything special, Raekwon was especially helpful) with a great selection.

They had everything I went there to get. The employees were extremely helpful and did their jobs expertly. I was in and out of there very quickly.

Cashier Martha is the rudest cashier I have ever experienced.

All my products that I have needed have been easy to find.

I traveled to Gahanna Ohio to help my brother to do a little internal remodeling inside his home. This store offered everything I needed to do the job quickly and with no problem obtaining the assistance needed from store employees. The employee that I spoke to new exactly where to direct me for the tooling and parts I needed. I was amazed that although I used a vague description of the door draft eliminator sweep, he knew exactly what I meant and pointed me to the exact isle I needed. I currently am walking with a foot injury, so less steps really helped.

Associates are always very helpful and I can always fine the items i need.

Store is very well managed and I am always able to acquire the items needed for our maintenance people, at our condo complex.

Store associates are well trained and customer service focused. Kim the Store Manager is very knowledgeable and ensured that I left completely satisfied with my purchase. She is awesome!

The products in the store were easy to find as each isle is easily labled. Excellent customer service in the flooring department. The store was very clean.

We are always happy when we shop Home Depot Pro desk! Bodie has done a great job of getting us in and out of the store with what we need for our job in a quick and professional manner! Thank you Bodie!

The associates at this location are VERY helpful and that makes shopping here wonderful! I have received help on plumbing, buying a washer, and redoing my deck. They are awesome.

Great customer service experience when buying our washer and dryer.

Store has what you need most of the time.

I asked for help at the Pro desk on a particular product, and the team is always very helpful and efficient when locating what I need. Especially Kimball and Bodie who are very customer oriented and helpful every time! Excellent employees and take their job seriously.