Filter Reviews By:Rating, Profile, Gender, Age (140)
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Showing 1-30 of 140 reviews
Dec 19, 2018
Wow! This Home Depot has come a LONG way. I hated coming here because their employees didn’t know...
Wow! This Home Depot has come a LONG way. I hated coming here because their employees didn’t know anything and they would never offer their help. Not today! They must have done some additional training because I had an amazing experience. I had some tool questions. So Keith answered every single one. And he made personal recommendations, which helped me relate to my own life and make a decision. We also discussed “add on” accessories for one of the saws. Well I went to look at the blades, had NO CLUE what I was looking at and walked away...oh well...I’ll look another time. Well, Keith comes walking up to me in the paint Dept with the saw blades we had talked about to show me examples of what could work! Amazing! $400 later and a super happy customer...I will definitely be back! BTW....go see Keith for any tool questions...you WON’T be disappointed!!
by
Verified Purchase
Recommended
Dec 13, 2018
even tho they didn't have what i needed that was supposedly in stock, overall they are a good sto...
even tho they didn't have what i needed that was supposedly in stock, overall they are a good store, except for this one time.
by
Verified Purchase
Recommended
Jun 22, 2018
I like this store since i first visit.i like everything they sell,the home depot got everything i...
I like this store since i first visit.i like everything they sell,the home depot got everything i need to fixed stuff like in n out my house..all projects i want to build n my ideas.i will recommend to friend n family about this store
by
Verified Purchase
Recommended
Jun 10, 2018
The store looked exalent and clean and I would come back.. except for that bad experience I had a...
The store looked exalent and clean and I would come back.. except for that bad experience I had at the garden register with the cashier Juan.
by
Verified Purchase
Recommended
Apr 8, 2018
The one thing this store has lacked from the day it opened is customer service. Just like Fry's e...
The one thing this store has lacked from the day it opened is customer service.
Just like Fry's electronics, as long as you already know what you need and don't ask for any help, it is a great place to shop!
by
Verified Purchase
1 found this review helpful
Mar 9, 2018
The store was clean, great customer service, positive attitude, and made me feel like i was impo...
The store was clean, great customer service, positive attitude, and made me feel like i was important. Thank you
by
Verified Purchase
Recommended
Jan 16, 2018
I usually go to the Home Depot in Gilroy, as I its closest to where I reside. When I went in on ...
I usually go to the Home Depot in Gilroy, as I its closest to where I reside. When I went in on 1/15/18, I couldn't get any real assistance. A young guy did go to area of Blinds, he just told me to get a basket so I could carry, I asked, can I get assistance with taking to front, he says, " No, you can go get a basket ma'am. I then asked about having the vinyl smaller blind I was purchasing cut, as they were way to long, he says "Oh, no, those we do not cut for you" I also had been in to store prior to this, to price the bigger blinds that I needed to purchase. That was on 1/10/18, there was no one in the area, I looked for someone as I had questions, no one to be found. I was there in area of Blinds for about 10-12 minutes, no one was available. This is usually not my experience at the Gilroy store, but it was very unpleasant that day. I asked for assistance on 1/15/18 because I have really bad hands, have Carpal tunnel in both. I had a heck of a time finding a flat bed, cart to bring back into store to put blinds on and steer to the front. One person did have to assist me in taking the long, 104" rail box out of the hanging space they are in, as I could not get it out. It was a young girl, the guy that I had talked to earlier just ignored me. I suppose next time I go in, I need to take an assistant as I understand Home Depot, is all Self help only.
by
Verified Purchase
Recommended
1 found this review helpful
Jan 13, 2018
Jenelle Quintana of the Gilroy store assisted me and provided outstanding service. I don't usuall...
Jenelle Quintana of the Gilroy store assisted me and provided outstanding service. I don't usually provide ratings, but Jenelle's exemplary knowledge and customer care deserve recognition. The only improvement that I might suggest would be a promotion for Jenelle Quintana. As a retired contractor myself, I believe that she has great potential.
by
Verified Purchase
Recommended
1 found this review helpful
Jan 2, 2018
If you need anything about projects or planning anything about your ideas, home depot is the plac...
If you need anything about projects or planning anything about your ideas, home depot is the place ,the answer you need is here..home depot is the best.
by
Verified Purchase
Recommended
Dec 30, 2017
Everyone was friendly and the store was clean and tidy. The tool person was very knowledgeable an...
Everyone was friendly and the store was clean and tidy. The tool person was very knowledgeable and helpful.
by
Verified Purchase
Recommended
Dec 29, 2017
Overall staff was great.
Overall staff was great.
by
Verified Purchase
Recommended
Nov 20, 2017
I found the Gilroy store employees more knowledgeable and friendly than those in the Morgan Hill ...
I found the Gilroy store employees more knowledgeable and friendly than those in the Morgan Hill store.
by
Verified Purchase
Recommended
Oct 17, 2017
THANKS TO MJ THE MANAGER YOU HAVE TRAINED YOUR EMPLOYEES TO CUSTOMER SERVICE AT THIS STORE. I WI...
THANKS TO MJ THE MANAGER YOU HAVE TRAINED YOUR EMPLOYEES TO CUSTOMER SERVICE AT THIS STORE. I WISHED ALL OTHER HOMEDEPOT STORES HAD EMPLOYEES LIKE AT THIS STORE. THANKS THANKS TO THIS STORE AN MJ THE MANAGER..
by
Verified Purchase
Recommended
Oct 8, 2017
During the past 4+ years, the Gilroy store has really turned around. Staff are now friendly, lots...
During the past 4+ years, the Gilroy store has really turned around. Staff are now friendly, lots more helpful, have answers to your questions or can find someone who can. Better layout in the lumber and garden areas, etc.
I really now enjoy shopping in this store.
by
Verified Purchase
Recommended
Oct 1, 2017
Had a very helpful employee. Jacqueline, made my ordering simple, and easy. She was friendly, and...
Had a very helpful employee. Jacqueline, made my ordering simple, and easy. She was friendly, and easy to work with. She made it a good experience. Thanks Jacqueline. You did not think I would follow through with a review.
Sheryl
by
Verified Purchase
Recommended
Jul 12, 2017
SOMEHOW, i AM ALWAYS SATISFIED EVERY TIME I VISIT THE STORE WHETHER I AM BUYING SOMETHING OR NOT.
SOMEHOW, i AM ALWAYS SATISFIED EVERY TIME I VISIT THE STORE WHETHER I AM BUYING SOMETHING OR NOT.
by
Verified Purchase
Recommended
Jun 28, 2017
I love shopping here, but you need to carry a variety of African Violet Pots. . Hard to find item.
I love shopping here, but you need to carry a variety of African Violet Pots. . Hard to find item.
by
Verified Purchase
Recommended
Mar 28, 2017
Too many people taking inventory today and no one able to assist me in buying new replacement win...
Too many people taking inventory today and no one able to assist me in buying new replacement windows. I keep returning to this place and hope for better customer service. I asked someone taking inventory for assistance in the window department. She called on her radio and I just got tired of waiting around. I'd already been in that dept for 10 minutes.
by
Verified Purchase
Feb 16, 2017
Everywhere I went someone was asking how can I help you? Good experience
Everywhere I went someone was asking how can I help you? Good experience
by
Verified Purchase
Recommended
Feb 12, 2017
Always have a great experience at my Gilroy Home Depot store. I have been a customer here since i...
Always have a great experience at my Gilroy Home Depot store. I have been a customer here since it opened. We buy lots of
items, wood products, plumbing fixtures, yard and garden supplies, hardware items, and salt for our water-softener. For the
last 8 years we have bought our fresh cut Christmas tree at our Gilroy store. So we are loyal customers of our local Gilroy
Home Depot store.
by
Verified Purchase
Recommended
Jan 15, 2017
store
Nice store and friendly employies i would recomend this store.
by
Recommended
Jan 9, 2017
I came in for bags of salt for my water softener. They had them right at the pro entrance, i par...
I came in for bags of salt for my water softener. They had them right at the pro entrance, i parked and went straight the cashier. I let them know i needed 3 50 lb bags and would need some help to my car. The cashier rang me up and called someone to help me with the bags of salt. I pulled up to the loading zone and Angel came out to help me with the bags. Quickest trip ever made in and out super fast!
by
Verified Purchase
Recommended
Oct 16, 2016
my favorite place
ITS ALWAYS A FAAAABULOUS DAY WHEN I GET TO GO TO HOME DEPOT, ESPECIALLY GILROY
by
Verified Purchase
Pro
Recommended
Oct 5, 2016
great home improvement experience- improved from previous visits
My past visits there were not great as I wasn't able to get any help. My recent experience may indicate a management change (?). I was greeted as I came into the store. I was provided help by an employee that was very knowledgable immediately. She even checked me out in the back of the store and helped me load item. I was in and out within minutes.
by
Verified Purchase
Recommended
Aug 25, 2016
Great Support , Good pricing along with selection and delivery
The staff are knowledgeable and supportive, and store is well organized
by
Verified Purchase
Pro
Recommended
Jul 18, 2016
Great store experience/helpful employees
The service i received from Super Dave was excellent. He was very helpful with his knowledge of the product. He also helped me load the artificial turf on my truck. He was very pleasant, and professional.
by
Verified Purchase
DIY
Recommended
Jul 4, 2016
Great people working at Gilroy Home Depot
Thanks to Keith, Alphredo, for your help each and every time I come in
by
Verified Purchase
Recommended
Jun 25, 2016
Great customer service.
Staff readily available if needed. Staff very helpful when asked questions.
by
Verified Purchase
Pro
Recommended
Jun 9, 2016
Awesome service being a military family with the Memorial service
we ran in there prior to closing and received the product and sale we were looking for.
washer and dryer set that met our needs. Thank you to the salesperson that was patient with our questions and service he provided.
by
Verified Purchase
Pro
Recommended
Jun 5, 2016
the greatest store I visited
the pro deskgives excellent service even when they are busy at its peak