Each visit to the location has been frustrating and disappointing. My first visit was to by "trickle hoses' for my garden. The only employee in the garden department barely spoke English, and didn't know what a trickle hose even was. I spent about 10 minutes trying to explain before giving up and going home to order one online at Amazon. My second visit was to order custom blinds. It took 3 associates before someone knew how to do this, and when the blinds finally arrived they were the wrong style and size, even though someone from their store came out to do all of the measuring. My most recent visit was even worse. My wife and I went to exchange an empty propane tank for a fresh one. The self-service kiosk outside was out of order and a sign said to see a clerk inside for assistance. So we carry the propane tank inside ( unaware that this is against store policy, there are no propane tanks allowed in the store). We stand just inside the door of the store where the customer service counter is. We stand in line for 20 minutes, and are passed by multiple staff and at no point are we acknowledged in any way. When we finally get to the counter, we are yelled at by the clerk and told we have to go outside immediately because there cannot be propane tanks inside the store. I was cut off every time I tried to speak, and all she would say was we had to go outside. My first complaint is why weren't we informed of this at some point during the 20 minutes I was standing there holding a heavy tank,? If it is that important to them, why was I allowed to just stand there for so long holding one? And second, it is inexcusable to shout at a customer repeatedly. She could have very politely explained the issue with carrying propane inside the store ( even when it's empty) and politely asked me to leave the tank outside and come back in to pay for the new one. That is by far the most unprofessional and rude behavior I have ever witnessed in a national chain store. After three strikes, that store is definitely out. I will happily drive further to shop elsewhere from now on.