#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(210)483-6984

Tool & Truck Rental

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

20740 Us Hwy 281 North

San Antonio, TX 78258

map preview
Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.4 out of 428 reviews
88%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (428)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 428 reviews
They are very friendly
You know, home depot has a lot of products, and it is hard to find where is what. So after shopping, sometimes it takes long time to pay since the line is long. But this guy (an old and big guy - don't remember his name), he entertained me and my family while paying in the cacher. I was so impressed by his professionalism and friendly attitude. Even though I don't remember his name, I would give him a kudo.
by
    • Recommended
    Great Customer Service
    Staff is always friendly and available to answer questions
    by
      • Recommended
      Great employees and service when you can get there help.
      The weed eater sting has gone through the roof.
      by
        • Recommended
        Hardwood Floor - 1st stop
        Rod and David Chesebro we’re exceptional - great customer service helping us find the right hardwood floor and setting up both the measurement and pending install
        by
          • Recommended
          Great store!
          Love this store. So many options. Great customer service. Thanks!
          by
            • Recommended
            No military discount with ID card
            The requirement to get an app is inconvenient and not necessary. Depending on who is working as the cashier will depend on whether they will give you military discount with the ID card or not.
            by
              GREAT CUSTOMER SERVICE
              ALWAYS MAKE SURE MY PLUMBER ARE IN AND OUT IN A TIMELY MANOR AND ALWAYS MAKE SURE OUR UNITS ARE IN STOCK.
              by
                Excellent store
                I bought Samsung washer and dryer, Justin is very good person and he was very friendly
                by
                  • Recommended
                  Excellent and knowledgeable staff!
                  My wife and I have purchased several pieces of equipment like a framing nail gun and several tool boxes. We are in the middle of building a single stall garage out back of our home. Nick and Danny helped us with our purchases and were both great. Not only were they knowledgeable, they were humble enough to seek out answers to questions if they didn't know the answer. In today's world, there aren't many people who will admit that they aren't sure about something and actually help the customer to research and find the answers. Most people who don't know the answer to a question just either say they don't know and that's it... or they make up some $&#*#@, hope it's good enough for you to believe and go on your merry way. These two people are good and honest employees that are a real asset to Home Depot and we can tell you that they do make a difference.
                  by
                    • Recommended
                    Great customer service!!!
                    I needed an item I could not find. An employee took me to the aisle that was blocked off with new incoming product. He waited for me to finish unhurried and rescued the area. Cheerful the entire time!!
                    by
                      • Recommended
                      Great automated check out
                      Tried the self check-out kiosk for the first time. Very seamless, but always an associate available to assist nearby.
                      by
                        • Recommended
                        Superb customer service by several associates!!
                        This severely pregnant momma is extremely grateful for the numerous wonderful and helpful associates at Home Depot today. We had a issue with an online order that they cancelled as lost so the manager honored the original sale price and we were able to repurchase from the store. We were able to purchase and hold laundry room cabinets until we can get a truck to pick them up and got a great deal on a fire pit for $99.
                        by
                          • Recommended
                          Great customer service by everyone.
                          Assistance in the department, assistance when checking out, assistance loading my purchase.
                          by
                            • Recommended
                            Gema Is one of the best managers Home Depot has. I went in there to get a refund on my appliances...
                            Gema Is one of the best managers Home Depot has. I went in there to get a refund on my appliances I purchased and instead I bought a new lawnmower and a weedeater and blower and a smaller refrigerator to get by because of how far she went out of her way to help me. Betty was an extraordinary cashier and just super friendly and obviously was very fond of having Gema as a supervisor. You saved a customer who spends a lot of money with Home Depot
                            by
                            • Verified Purchase
                            • Recommended
                            1 found this review helpful
                            Great customer service!
                            Great customer service!
                            by
                            • Verified Purchase
                            • Recommended
                            Good stocking and price competitive. The service folks can be elusive at times and they always s...
                            Good stocking and price competitive. The service folks can be elusive at times and they always seem to be stocking when I'm shopping but that's probably why they are always stocked. They do have a small pick up you can rent but their rental/tool department is not as robust as the Home Depot located in Spring Branch. The traffic from the 281 HWY construction has passed the intersection where the store is located so it's now much easier to get there.
                            by
                            • Verified Purchase
                            • Recommended
                            This store was clean and well stocked. Jo, the cashier, was extremely friendly and made me feel ...
                            This store was clean and well stocked. Jo, the cashier, was extremely friendly and made me feel like a preferred customer.
                            by
                            • Verified Purchase
                            • Recommended
                            Products were easy to find. I was asked 2 times if I needed any help. When I was in the flower ...
                            Products were easy to find. I was asked 2 times if I needed any help. When I was in the flower department, a young man was busy sweeping the floor the entire time, and I was really impressed. One of the men in the store helped me with putting my plants in my car, and that was VERY nice!
                            by
                            • Verified Purchase
                            • Recommended
                            Excellent customer service! All employees I encountered seemed very happy to be there and were wi...
                            Excellent customer service! All employees I encountered seemed very happy to be there and were willing to help.
                            by
                            • Verified Purchase
                            • Recommended
                            In the future, I will not be shopping at this store because the management is not accommodating t...
                            In the future, I will not be shopping at this store because the management is not accommodating to repeat customers making multiple big purchases.
                            by
                            • Verified Purchase
                            1 found this review helpful
                            The Home and Garden staff is exceptional—Brandon provided assistance to us, stopping his work out...
                            The Home and Garden staff is exceptional—Brandon provided assistance to us, stopping his work outside on the forklift to load 10 bags of mulch from inside the garden center. His personal, friendly manner were greatly appreciated on a busy afternoon.
                            by
                            • Verified Purchase
                            • Recommended
                            What a worse experience I had with this Home depot. I purchased curbside pickup for soil but see...
                            What a worse experience I had with this Home depot. I purchased curbside pickup for soil but seems like they did not have it. I would give zero start if possible. From employee to manager they kept selling me different soil and not ready to return my money. they excuses 1). Web site has wrong picture 2). They are the same product 3). They have same SKU # so I should take the other one. 4). Manufacture put the same SKU #. 5). Manufacture is changing packaging. 6). It's my mistake I bought the wrong product. 7). They blame me for wanted different product.. when my receipt clearly shows what I purchased with picture and details. 8). The product they are giving is better. Seriously....
                            by
                            • Verified Purchase
                            The hyena boys in lumber get in the customers way horsing around in the store and need to learn t...
                            The hyena boys in lumber get in the customers way horsing around in the store and need to learn to horse around on their own time.
                            by
                            • Verified Purchase
                            • Recommended
                            I love my local Home Depot. I am a DIY Queen and rely on this store and staff to get things done!
                            I love my local Home Depot. I am a DIY Queen and rely on this store and staff to get things done!
                            by
                            • Verified Purchase
                            • Recommended
                            Inventory is not what it should be in the garden area.
                            Inventory is not what it should be in the garden area.
                            by
                            • Verified Purchase
                            I was treated very disrespectful by paint department employee.
                            I was treated very disrespectful by paint department employee.
                            by
                            • Verified Purchase
                            1 found this review helpful
                            I have been shopping Home Depot for 20+ years I do commercial and residential maintenance and am ...
                            I have been shopping Home Depot for 20+ years I do commercial and residential maintenance and am currently remodeling my own home. Occasionally something needs to be returned. I had a battery go defective on my after 6 months on a mower. Since I used my card I was able to pull up my receipt online and discover I had 365 days to return. Instead of just the battery they replaced the entire mower with a smile and no hassle. I was in and out of there in 10 minutes. My business depends on being able to exchange and return overbuys for jobs and being able to do that with no hassle is the best. Thanks HD!
                            by
                            • Verified Purchase
                            • Recommended
                            Employees are always friendly and Knowledgeable, I’ve never had a bad experience here!
                            Employees are always friendly and Knowledgeable, I’ve never had a bad experience here!
                            by
                            • Verified Purchase
                            • Recommended
                            5 found this review helpful
                            I’m always pleased with the service I receive, employees are always friendly and knowledgeable. I...
                            I’m always pleased with the service I receive, employees are always friendly and knowledgeable. I would highly recommended this store to to anyone!
                            by
                            • Verified Purchase
                            • Recommended
                            As I approached the Cashier, I said good morning and I got nothing back. It was VERY evident tha...
                            As I approached the Cashier, I said good morning and I got nothing back. It was VERY evident that the male cashier had an attitude. He was scanning the items with an attitude and throwing them around. He then turned to the computer and I was holding my military ID Card to show it to him, the finally looked my way and gave me a quick glance and turn right again to continue putting items in a bag. I proceeded to ask him if he was having a bad day, he then told me to move back ( I was not close to him at all). I proceeded to tell him that it looks like he was having a bad day because I did not get a good morning back from him and that he was throwing items around and that is why I ask if he was having a bad day. He then proceeded to tell me that he was NOW HAVING A GREAT Day and laughed at me for even asking him and was simply nasty. I will tell you that I work on base and I teach many classes to both active duty and government workers and I will hate to speak bad about Home Depot, but I am super upset. In over 25 years, this is my first time submitting a feedback just to show you how upset I am.
                            by
                            • Verified Purchase
                            Showing 1-30 of 428 reviews

                            Nearby Stores

                            Find Another Store

                            1066 Central Pkwy S

                            San Antonio, TX 78232

                            4.87 mi

                            Tool & Truck Rental

                            (210)402-2401

                            Pro Service Desk

                            (210)402-2475

                            Mon-Sat: 6:00am - 10:00pm

                            Sun: 8:00am - 8:00pm

                            435 Sunset Rd W

                            San Antonio, TX 78209

                            8.76 mi

                            Tool & Truck Rental

                            (210)832-2411

                            Pro Service Desk

                            (210)832-2404

                            Mon-Sat: 6:00am - 10:00pm

                            Sun: 8:00am - 8:00pm

                            8138 Agora Pkwy

                            Selma, TX 78154

                            8.98 mi

                            Tool & Truck Rental

                            Pro Service Desk

                            (210)945-6704

                            Mon-Sat: 6:00am - 10:00pm

                            Sun: 8:00am - 8:00pm