#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(210)483-6984

Tool & Truck Rental

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

20740 Us Hwy 281 North

San Antonio, TX 78258

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Customer Store Reviews

  • 4.4 out of 428 reviews
88%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (428)
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Showing 1-30 of 428 reviews
My all-time favorite Home Depot in Texas. Approximately 11 miles from my home. However, there is ...
My all-time favorite Home Depot in Texas. Approximately 11 miles from my home. However, there is one 3 mile closer that I refuse to utilize (Bulverde). I demand good customer service skills and this particular Home Depot delivers. The customer service techniques and courtesy displayed by all these associates is impeccable. In this particular Home Depot you’re treated like family. You’re greeted with a wonderful smile and pleasantries, and all the associates reach out to assist you, if you come within 10 feet of them. As if they have some ten foot rule. These associates have created an awesome shopping and work environment. They all listen tentatively to all your questions and concerns. There listening skills are incredible. A trait seldom used by men and women so young. This particular Home Depot is lead by two powerful managers. Rich and Jerry who both lead by example. Both approachable, intelligent, articulate, courteous and professional. Rich, Jerry and Lead Cashier Lisa are supported by an amazing cast of professionals. Cashiers Angela, Elizabeth and Joann. The paint specialists Luis and Phil. Chris aka CJ and Brenda in gardening. My new favorite associate Chase in plumbing. This Home Depot is my new ToysRus. I refuse to shop anywhere else for my home improvement needs. This Home Depot has financing and a military discount. With the help of Lisa, the Lead Cashier. I finally broke down and obtained a Home Depot card. Thanks to the aforementioned leaders and associates I have become a lifelong customer of Home Depot thanks to this particular Home Depot.
by
  • Verified Purchase
  • Recommended
3 found this review helpful
Very curteous staff and helpful. Just a suggestion, but the constant announcing of the store clos...
Very curteous staff and helpful. Just a suggestion, but the constant announcing of the store closing can be frustrating when I am in the store looking for items and there is an hour left of the store being open, I would appreciate if this could maybe be done for the last 15 mins. Instead of an hour. Thank you,
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  • Verified Purchase
  • Recommended
1 found this review helpful
Friendly staff. Fast service. What else can you ask from a store!!
Friendly staff. Fast service. What else can you ask from a store!!
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  • Verified Purchase
  • Recommended
2 found this review helpful
good store.....decent employees...they are always helpful and most are friendly..parking is lousy...
good store.....decent employees...they are always helpful and most are friendly..parking is lousy but cant be helped
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  • Verified Purchase
  • Recommended
2 found this review helpful
Chase in plumbing is outstanding as well as the gentleman in hardware. The majority of this store...
Chase in plumbing is outstanding as well as the gentleman in hardware. The majority of this store’s employees are extremely knowledgeable on their material and abilities with great customer service skills. I actually seek their advise on items. Very reminiscent of the ‘ole hardware store where people took pride in their trade. Thank you for taking the time to know you’re stuff; top notch! On a separate note, avoid Paul. He is not the caliber of the afore mentioned employees; severely lacks customer service skills or decorum. He’s just a run-of-the-mill hourly employee.
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  • Verified Purchase
  • Recommended
2 found this review helpful
After purchasing several sheet of paneling two Home Depot employees (Eddie and Miguel) were outsi...
After purchasing several sheet of paneling two Home Depot employees (Eddie and Miguel) were outside the loading area and asked if I needed help loading, which I replied "YES." I advised them that I would bring my truck and trailer to the loading area and they both (Eddie and Miguel) advised that they would go to my truck and trailer and assist me there. I wanted to give them both a "Big Thanks You." Because it's people like Eddie and Miguel who go out of their way to help others.
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  • Verified Purchase
  • Recommended
2 found this review helpful
I just wish there were more people there to assist the customer. It takes a long time to get help...
I just wish there were more people there to assist the customer. It takes a long time to get help but I think it's because too few people are on duty.
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  • Verified Purchase
  • Recommended
2 found this review helpful
Always find the store to be clean and always find just what i'm looking for and daily find employ...
Always find the store to be clean and always find just what i'm looking for and daily find employees friendly and helpful.
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  • Verified Purchase
  • Recommended
2 found this review helpful
Herbie in the paint department rocks!
Herbie in the paint department rocks!
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  • Verified Purchase
  • Recommended
2 found this review helpful
Great store - everything there is always very friendly, courteous, and they go out of the way to ...
Great store - everything there is always very friendly, courteous, and they go out of the way to help you.
by
  • Verified Purchase
  • Recommended
2 found this review helpful
I have been going to this Home Depot for years because of the convenience to my house. Today will...
I have been going to this Home Depot for years because of the convenience to my house. Today will be the last time I will be ever going to this location. I rather drive 20 minutes to the next nearest home improvement store. The employees I interacted with today were rude, incompetent, and lacked basic manners.
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  • Verified Purchase
I have shopped in this store many times: ALWAYS GREAT SERVICE! Many Thanks!
I have shopped in this store many times: ALWAYS GREAT SERVICE! Many Thanks!
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  • Verified Purchase
  • Recommended
1 found this review helpful
Bond is the man to receive all your appliance questions and is highly knowledgeable.
Bond is the man to receive all your appliance questions and is highly knowledgeable.
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  • Verified Purchase
  • Recommended
1 found this review helpful
This Home Depot is our "go to" home improvement store. Experienced people who are able to provid...
This Home Depot is our "go to" home improvement store. Experienced people who are able to provide assistance is paramount; this store has them.
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  • Verified Purchase
  • Recommended
1 found this review helpful
All associated were very helpful And willing to assist you.
All associated were very helpful And willing to assist you.
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  • Verified Purchase
  • Recommended
1 found this review helpful
Excellent store, clean and well organized.
Excellent store, clean and well organized.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
If you ever encounter Zach in the paint department you're going to be well treated and educated o...
If you ever encounter Zach in the paint department you're going to be well treated and educated on everything you need to know. Great guy to work with and find what you need fast.
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  • Verified Purchase
  • Recommended
The store is very clean.
The store is very clean.
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  • Verified Purchase
  • Recommended
1 found this review helpful
Very good staff have excellent knowledge of products. Quick cashiers very efficient. I like sho...
Very good staff have excellent knowledge of products. Quick cashiers very efficient. I like shopping here and I have many more projects.
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  • Verified Purchase
  • Recommended
1 found this review helpful
This store, in Kemah, Texas, has been a convenient and nicely run establishment for many years, f...
This store, in Kemah, Texas, has been a convenient and nicely run establishment for many years, for me. The people are pleasant, parking is adequate and generally it is a well organized business. I hope they keep the personnel they have.
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  • Verified Purchase
  • Recommended
1 found this review helpful
Store is clean and associate is very helpful for his customers.this is my good experience to buy ...
Store is clean and associate is very helpful for his customers.this is my good experience to buy this product
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  • Verified Purchase
  • Recommended
1 found this review helpful
Everyone is ready and able to assist customers in finding the correct item or part.
Everyone is ready and able to assist customers in finding the correct item or part.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
My husband and I bought a home that needs EVERYTHING remodeled. They have helped us each step of ...
My husband and I bought a home that needs EVERYTHING remodeled. They have helped us each step of the way, and been a wonderful resource. Thank you for your help, and continued help.
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  • Verified Purchase
  • Recommended
1 found this review helpful
gone there many years always friendly and helpful if I don"t find what i need. location for us is...
gone there many years always friendly and helpful if I don"t find what i need. location for us is great as we live close.
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  • Verified Purchase
  • Recommended
1 found this review helpful
This store did not have the light bulb that I needed, but Alan called the next nearest store and ...
This store did not have the light bulb that I needed, but Alan called the next nearest store and waited on the phone for them to secure the needed bulb and hold it for us at Customer Service. It was a very busy day at the store and he went out of his way to make sure we got what we needed.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Visited store twice this week and both times the employees were extremely friendly and helpful. ...
Visited store twice this week and both times the employees were extremely friendly and helpful. They went out of their way to find what we were looking for and ensured all our questions and needs were met. Absolutely great store. Angela and Aria were particularly helpful in our purchases. Will definitely be back soon.
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  • Verified Purchase
  • Recommended
1 found this review helpful
What a wonderful visit to this Home Depot. Quick going to this store years ago because I could n...
What a wonderful visit to this Home Depot. Quick going to this store years ago because I could never find anyone to help me. Totally different experience this time and what a wonderful change. The employees were so friendly and willing to help me find several different items. Could not have asked for a better group of employees to assist me. Will definitely be going back again.
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  • Verified Purchase
  • Recommended
1 found this review helpful
Jeni was really helping me.
Jeni was really helping me.
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  • Verified Purchase
  • Recommended
1 found this review helpful
Purchased a toilet for install and delivery. I had to call back for delivery time, nobody had cal...
Purchased a toilet for install and delivery. I had to call back for delivery time, nobody had called me after four days. I was told October 11 would be a delivery date. Well today is October 11 nobody’s come by, absolutely terrible experience, I will no longer use Home Depot. I will seek a refund!
by
  • Verified Purchase
1 found this review helpful
Friendly staff and easy to locate items.
Friendly staff and easy to locate items.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Showing 1-30 of 428 reviews

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