#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(303)627-3863

Tool & Truck Rental

(303)627-3869

Store Hours

Mon-Wed:
6:00am - 9:00pm

Thu:
6:00am - 10:00pm

Fri:
6:00am - 10:00pm

Sat:
6:00am - 10:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

5600 S Chambers Rd

Aurora, CO 80015

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 446 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (446)
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Showing 1-30 of 446 reviews
You can find what you need for your project
This customer chose to rate the product and not provide text.
by
    • Recommended
    Great all around shopping experience
    We saw a ceiling fan we liked and my husband installed it in our bedroom without any problems. We love it!
    by
      • Recommended
      Zach and Tino are Awesome
      The customer service team (Zach and Tino) really went above and beyond to help us with our project. They spent lots of time making sure we got the help we needed and understood everything about our complex order/shipping situation. Thanks guys!
      by
      • DIY
      • Recommended
      Lack of sevice
      Trying to find a fitting in plumbing had me walk the store to find help. The lack of customer service is sad to see in this company that I’ve lived for decades. This seems to be company wide as far as the Denver metro area. Cashiers standing around not even acknowledging your presence is sad. Where did the old Home Depot go?? The culture has gone downhill, it seems an imposition to those that you ask for help. Store that provide a high level of customer service get my business!
      by
        Shawn in plumbing!!
        Best ever plumbing guy ! Simple explanation helped me find all the oatey shower drain parts with out even asking. He’s a rock star!
        by
          • Recommended
          Residential Delivery Sucks!
          Their home delivery fulfillment system is broken and I have vendor options for future fulfillment.
          by
            Valued experience
            Susan was very knowledgeable about appliances. I felt confident working with her and plan to work with her in the future.
            by
              • Recommended
              Excellent customer service by Dina in the appliance department.
              I purchased a refrigerator in the appliance department with Dina who was very helpful and knowledgeable in making sure that my tight area for my new frig would fit by reviewing the schematics for each selection I was reviewing. She was awesome and pleasant to work with.
              by
                • Recommended
                Return policy stinks
                Home Depot had a fair return policy. I have a remodeling business. I am not always the one making the purchase. Sometimes I send one of my workers. No receipt no return. The new policy. Even if it’s brand new. I will be looking for a better place to spend my thousands.
                by
                  Big Shout Out To The Team
                  Just a big shout out to the team at store 1523. I go out of my way to shop at this store. No bad experience to date
                  by
                    • Recommended
                    Top Notch Customer Service
                    Dina in the appliance section was probably the nicest customer service we have encountered in the last six months!
                    by
                      • Recommended
                      No military Diuscount
                      Cashier Kassandre did not give military discount when I showed her my ID...she said I have to sign up
                      by
                        NO CHECKERS
                        All self checkout. NO customer service at the point of sale. Get a grip, Home Depot, hire some checkers.
                        by
                          Very helpful employees!
                          We came for a specific item. It was listed online as in stock but we saw the product area was empty so we were ready to leave with something else and make do, but David, a Home Depot employee stopped us to help. He answered all our questions, searched for the product we were searching for, found it, and helped us lift it. He was incredibly kind and helpful.
                          by
                            • Recommended
                            Excellent service, friendly staff
                            Staff is always friendly and knowledgeable. Products I need are always in stock with a variety to choose from.
                            by
                              • Recommended
                              Good store, Corporate is not sending down the good reviews
                              Shawn in plumbing is fantastic, he has helped my considerably over the years on many of my commercial jobs, I have left many good reviews and he has not received these. Corporate needs to do their part. Shawn has done his for over two decades
                              by
                                Best
                                I’ve been to many Home Depot’s in several states, and this was by far my best experience.
                                by
                                  • Recommended
                                  Great purchase experience at Home Depot
                                  We recently purchased 3 LG appliances at Home Depot for a new home we just purchased. Dina at the Pioneer Hills store was very helpful during the selection process (two visits) as well as the purchase and explaining all the details for the delivery process. The process was easy, fast and efficient. Looking forward to Delivery!
                                  by
                                    • Recommended
                                    BEST HARDWARE STORE IN MY TOWN
                                    PIONEER HILLS HOMEDEPOT This store should be recognized because it is a leader in home depot stores.so clean and Organized is Amazes me and my Family and Friends.
                                    by
                                      • Recommended
                                      Customer Gratitude
                                      Customer service representative Tim was an excellent provider of customer service. His knowledge of the products I was seeking was unexpected and the patience along with friendliness made it well worth the trip to Home Depot.
                                      by
                                        • Recommended
                                        Great customer service in the lumber dept!!
                                        Terrell is exceptionally helpful!!!
                                        by
                                          • Recommended
                                          Refrigerator Shoppingq
                                          Our refrigerator finally stopped working after over 30 years (yep, 30 years) so when to the Aurora Home Depot to purchase a new refrigerator. Pleasantly greeted by Dina. She was very knowledgeable, helpful, and friendly we almost didn't want to stop looking as she made it fun.
                                          by
                                            • Recommended
                                            Good sale in DeWalt
                                            Employee Gabrielle very helpful
                                            by
                                              • Recommended
                                              Rental department great Barbara the cashier horrible
                                              Horrible lumber department register. Nitpicking every quarter inch of board feet. Absolute worst . Forgetting to ring up stuff causing extra delay in a long lumber line not very courteous.
                                              by
                                                Lack of engagement the associates have has greatly fallen.
                                                I shop this store on a regular basis and it is really starting to go down hill. I waited 30 min for a associate to assist me and another 10 min for him to get a rolling ladder. I didn’t have time to ask for a manager as I had a customer waiting on me. Is it write for me to charge my customer for the time it took for assistance???
                                                by
                                                  Not good customer service
                                                  I had 4 windows installed by Home depot. One arrived broken, Home Depot was aware but did nothing to order the replacement. I made 4 phone calls to find the correct person to reorder the window. The installer caulked all 8 drains closed. I had to scrape the caulk from the drains. It took 6 weeks to get the replacment window and that service person was the only one who was pleasant.
                                                  by
                                                  • Verified Purchase
                                                  • DIY
                                                  Still doesn’t do ApplePay. It’s 2023.
                                                  I hate going here. I don’t want to have to remember to bring my wallet. My Driver’s Lic and all of my cards are in my iPhone’s wallet (plus the state’s app)
                                                  by
                                                    Works as expected but was a return
                                                    Missing parts. Had to be a return that was reboxed.
                                                    by
                                                      Missing items from shelves and scowling faces
                                                      I don't know what I did to deserve the employees at this store being so mean to me. Mandy just rolled her eyes and loudly complained that I dared ask her for help when it wasn't her section. Another man told me to go ask someone else for help and there was nobody else around. I felt humiliated when Mandy loudly complained about other employees while walking me to the customer service desk with the other employee who at least did try to help. Like I'd done something wrong. I didn't even ask if they could help, I asked if they could point me out to someone who could.
                                                      by
                                                        Great Customer Service
                                                        I was shopping for window blinds for my windows. The employee was very helpful and provided me with valuable explanations on the types of blinds that were available to select from. She also mentioned they have contractors that would come out and measure my windows prior to me purchasing the blinds.
                                                        by
                                                          • Recommended
                                                          Showing 1-30 of 446 reviews

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