#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(707)522-2302

Tool & Truck Rental

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

100 Bicentennial Way

Santa Rosa, CA 95403

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.4 out of 325 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (325)
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Showing 1-30 of 325 reviews
Awesome service. Angelina found my lost cell phone... thank you!
Awesome service. Angelina found my lost cell phone... thank you!
by
  • Verified Purchase
  • Recommended
Friendly associates like Taylor Mgr) and Pat (25 yrs with Depot) go out of their way to help! Ver...
Friendly associates like Taylor Mgr) and Pat (25 yrs with Depot) go out of their way to help! Very respectful and courteous!
by
  • Verified Purchase
  • Recommended
The store employees were very friendly and helpful. Everything i was looking for was in stock and...
The store employees were very friendly and helpful. Everything i was looking for was in stock and lower than other stores.
by
  • Verified Purchase
  • Recommended
Great service from Daniel in garden department. I would ask for his assistance in future visits.
Great service from Daniel in garden department. I would ask for his assistance in future visits.
by
  • Verified Purchase
  • Recommended
The customer service is nearly nonexistent. I’m an older female, not a contractor, but I have spe...
The customer service is nearly nonexistent. I’m an older female, not a contractor, but I have spent large amounts of money on past renovations. No more!
by
  • Verified Purchase
Just had an excellent experience dealing with a complicated return. All the staff-persons I enco...
Just had an excellent experience dealing with a complicated return. All the staff-persons I encountered were professional, helpful and pleasant, and the returns clerk (Kat) and store policies made it so that I left the store with a huge weight off my shoulders.
by
  • Verified Purchase
  • Recommended
The problem with this store is that they don't know how to deal with the needs of consumers. I m...
The problem with this store is that they don't know how to deal with the needs of consumers. I myself, bulid houses and in the past have bought, to my detriment it turns out, Home Depot supplies. They tend to break early and are not repairable as parts from other stores are. I think they have their own special versions of popular brands that are "lesser" than what you typically buy. The stores themselves have no accountability and cannot assist with problems, really. I find it disheartening... but thankfully in my area we have plenty of other alternatives besides Home Depot. I used to really like this store, years ago. It's really too bad what's happened to it.
by
  • Verified Purchase
Nice inventory, friendly workers (Especially Melinda!), and convenient location!
Nice inventory, friendly workers (Especially Melinda!), and convenient location!
by
  • Verified Purchase
  • Recommended
Elena is an excellent cashier. Very polite, helpful and friendly. Treat her well. She made our tr...
Elena is an excellent cashier. Very polite, helpful and friendly. Treat her well. She made our trip to Home Depot most delightful today.
by
  • Verified Purchase
  • Recommended
Jess Keiffer was great. She saved me hundreds of dollars just in one transaction. Have her train ...
Jess Keiffer was great. She saved me hundreds of dollars just in one transaction. Have her train others.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
first big project on the new home. Laurie, in the window and flooring dept is your girl. She know...
first big project on the new home. Laurie, in the window and flooring dept is your girl. She knows her department and gives excellent service and in a timely manner.
by
  • Verified Purchase
  • Recommended
Great Home Improvement Store
Great Home Improvement Store
by
  • Verified Purchase
  • Recommended
Definitely see Tammy at the ProDesk. She is amazing and strives to provide excellent customer care.
Definitely see Tammy at the ProDesk. She is amazing and strives to provide excellent customer care.
by
  • Verified Purchase
  • Recommended
Store was awesome! Paint department was super helpful finding what I needed.
Store was awesome! Paint department was super helpful finding what I needed.
by
  • Verified Purchase
  • Recommended
Had an issue at check out with my "Pro Rewards" discount and Alyssa took the time and effort to t...
Had an issue at check out with my "Pro Rewards" discount and Alyssa took the time and effort to take me to customer service desk and made sure the issue was corrected. Customer service at it's best!
by
  • Verified Purchase
  • Recommended
You were the only store in Santa Rosa to have the color of range I needed. When the delivery man...
You were the only store in Santa Rosa to have the color of range I needed. When the delivery man, Jose, could not install it, John, the manager on duty, promptly refunded the cost of an electrician since installation was included in the price of the stove. I appreciate the ease with which this was done.
by
  • Verified Purchase
  • Recommended
Cashier Trudy helped us find and buy online vent registers. She's a professional and kind person....
Cashier Trudy helped us find and buy online vent registers. She's a professional and kind person. We're happy with her customer service.
by
  • Verified Purchase
  • Recommended
The associate Lizzy was patient and considerate. Overall store was good a little busy. I found wh...
The associate Lizzy was patient and considerate. Overall store was good a little busy. I found what I was looking for and was able to do the return.
by
  • Verified Purchase
  • Recommended
We have all been to places where we walk out of disappointed and upset. The Santa Rosa Home Depo...
We have all been to places where we walk out of disappointed and upset. The Santa Rosa Home Depot is not that place, especially when they an assistant manager by the name of Jay. Jay truly knows the stock his customers have, he will go above and beyond, no waiting, its obvious Jay knows the old school value of customer service. I will recommend my family and friends to the Santa Rosa Home Depot because Jay took the time to be a customer advocate. Thank you!
by
  • Verified Purchase
  • Recommended
This store is great. They're professional, courteous and above all polite. Gettin' er done, as t...
This store is great. They're professional, courteous and above all polite. Gettin' er done, as they say. Working people, with things they're doing. (helping us!) Much different from my experience at *(another local area store) where the employees couldn't be found, until I walked all the way around the back of the store, only to find that it was literally around the corner from a 'dispensary' ...!? There they all were... (obviously off the clock at the time)
by
  • Verified Purchase
  • Recommended
They've always got what I need, and Hannah and Tammy in lumber are always able to help me find it...
They've always got what I need, and Hannah and Tammy in lumber are always able to help me find it. Well played, Home Depot. Stay golden, Airman Sir and Not Ma'am.
by
  • Verified Purchase
  • Recommended
Good store nothing more to say
Good store nothing more to say
by
  • Verified Purchase
  • Recommended
I came in to buy a new dish washer and microwave. Stood in the appliance area in a place that was...
I came in to buy a new dish washer and microwave. Stood in the appliance area in a place that was traveled by multiple employees for over 15 minutes without anyone asking if I had been helped or do I need help. I knew what I was going to buy and just needed someone to write the order up. Frustrated I left and went to Windsor Home Depot where I was immediately helped and out the door in 12 minutes.
by
  • Verified Purchase
Being a novice the patience and assistance I received made me comfortable and I appreciated the i...
Being a novice the patience and assistance I received made me comfortable and I appreciated the information and knowledge they shared.
by
  • Verified Purchase
  • Recommended
Thanks to Bern for his extra help in finding the part my husband wanted!
Thanks to Bern for his extra help in finding the part my husband wanted!
by
  • Verified Purchase
  • Recommended
During the three years living in Santa Rosa, and continuously fixing up a 1900 Victorian, I visit...
During the three years living in Santa Rosa, and continuously fixing up a 1900 Victorian, I visit this Home Depot several times per week. Home Depot is my home away from home.
by
  • Verified Purchase
  • Recommended
As I was wandering the store this nice young guy named David walked around the corner and greeted...
As I was wandering the store this nice young guy named David walked around the corner and greeted me with a smile and ask if I needed any assistance. He walked me over to the aisle and helped me pick out the items I was looking for.. Very helpful!! As i approached the door I realized I forgot something. I ask the lady by the door a question and she ignored me 2 times while she was busy on her phone. Her name was Kathleen according to the guy helping with the line.
by
  • Verified Purchase
  • Recommended
I was at the Santa Rosa, Ca. H.D Store and They have taken the Coronavirus Pandemic serious and e...
I was at the Santa Rosa, Ca. H.D Store and They have taken the Coronavirus Pandemic serious and enforce the 6' distance and other security healthy rules. Pls. Stay thank you to them and to the manager.
by
  • Verified Purchase
  • Recommended
2 found this review helpful
Almost always has what I need, always helpful staff, great place to one-stop-shop.
Almost always has what I need, always helpful staff, great place to one-stop-shop.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
There are never enough employees to help. After finding an employee, I was sold the wrong kind of...
There are never enough employees to help. After finding an employee, I was sold the wrong kind of pipe adapter for the shower head I was installing. Now I will need to make a third trip to this Home Depot to finish a very small project (replacing a shower head). I found the part I needed on Amazon.
by
  • Verified Purchase
Showing 1-30 of 325 reviews

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