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Showing 1-30 of 1,003 reviews
Feb 6, 2024
Great JOB!
Staff was attentive and will to help with all my needs. The checkout like was only a couple customer deep and they openned up another line for quick checkout.
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Recommended
Feb 4, 2024
Busines owner
Someone returns items stolen from my property
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Feb 1, 2024
Great store
Springfield store good place to shopping
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Recommended
Feb 1, 2024
Good experience
I purchased what I wanted
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Recommended
Jan 22, 2024
Nicely Stocked Location
I just wanted to take a moment to type out a complient... I'm sure that the store's employee(s), that read this, will be grabbing their chest in mock cardiac arrest.
I wanted to share that I was very pleasantly surprised to recently see stock levels rising back to pre-Covid levels. I walked through the hand tool area and was shocked to see--hooks and hooks, chock full of tools! And more were being put out, as I walked by.
I went through other areas of the store and the story repeated itself, again and again. My wallet was shuddering in fear.
I went to the Flooring area. I needed a sticky pad to stop my front door floor mat from moving. I asked the lady at the desk and she happily got right up and took me to the item. We discussed the two items (choice!) available. Then, after she asked me if there was anything else that she could take me to, she turned to leave, AND she staggered me when she thanked me for "Shopping at Home Depot".
AND on top of all of that, I go to check out and the lady that //truly helped// me was friendly. She greeted me and asked if I was ready to check-out. (My eyebrows went up!) After I paid, and was ready to go, she looked me square in the face and thanked me for shopping at the Home Depot... I nearly dropped my bag!
It is nice to be treated as a valued customer and not a virus vector. The irony was that she was wearing a mask. However, no offense was taken. She overcame the limits of the mask with a kind voice and smiling eyes and EXCELLENT service.
I am hoping that this very positive trend will continue. I do miss the pleasantness of the pre-Covid shopping experience and had thought that it was gone for good. There are at least three good reasons for renewed hope.
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Recommended
Jan 18, 2024
Product available
Product available to purchase
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Recommended
Jan 18, 2024
Exceptional Service
The Springfield Virginia store is one of Home Depot exceptional service stores. Very customer service oriented producing a feeling to customer of to return to shop.
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Recommended
Jan 10, 2024
Paphada at Home Depot Springfield
Paphada in the checkout area is always very helpful, efficient, and quick in assisting with loose hardware items such as nuts, bolts, and screws, which need to be individually coded. She is professional and knowledgeable and ensures there are no delays or backups in the checkout line.
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Recommended
Jan 4, 2024
Great staff
I buy everything from here, great store, great people
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Recommended
Jan 1, 2024
Great store
Has what I need when I need it.
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Recommended
Dec 29, 2023
Outstanding Customer Service by Christina!
I had to exchange a very heavy item at this location. Like cotton headed ninny muggins, I forgot the receipt at home and as a result was faced with the challenge of hauling the large heavy item back to my vehicle for a second round-trip. Christina noting this absurd predicament enacted outstanding problem solving skills and customer service and OFFERED to secure the item until I returned. She affixed my name to the item to provide me peace-of-mind that no mishaps could occur and off I went. The exchange went flawless upon my return! My back, legs and I are so thankful for excellent customer service at this Home Depot location.
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Recommended
Dec 21, 2023
Above and Beyond!
I had an electric candle I purchased from another store. The screw on the battery compartment would not budge. I could not open it. I went to Home Depot to see if I could find a tool that would remove a stripped screw. It was so tiny that there was really nothing that would work. So Assistant Manager Mike searched for something that would work. After much effort, he was able to remove the screw for me. BONUS: He told me to come back if I could not remove the screw on the second candle with the screw driver set I bought. I failed, and Mike fixed it, as promised. When it fell in the process and cracked, he even fixed the candle with super glue. I am not kidding. Hats off!! More than
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Recommended
Nov 25, 2023
Sadie the great Home Depot worker
Like the environment will shop again
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Recommended
Nov 9, 2023
Great hardware store
Everything you were looking for is available
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Recommended
Oct 25, 2023
Great store helpful people
I never have a problem if somthing is wrong returning it or getting help
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Recommended
Sep 23, 2023
Unprofessional personnel
The parking system is confusing and unsafe, the elevators are not working and there is no proper guide to the customers.
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Aug 17, 2023
cashier experience
during my checkout Almaz did a great job making me feel welcomed and helps me out every time I come to the Springfield!
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Recommended
Aug 13, 2023
Good store with nice people
Nice employees throughout the store. However needs some work on clearing the isles.
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Recommended
Jul 30, 2023
Has everything I need and good hours to shop.
Been going to this store for decades. Staff is pretty friendly and knowledgable.
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Recommended
Jul 15, 2023
Good & fast service
Employees are always helpful & friendly. Checkout service moves swiftly.
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Recommended
Jul 7, 2023
outstanding customer service person
Jenn at the Home Depot Garden Center is the kindest person ever! In this day in age, when no one makes eye contact and people are too busy to care, Jenn went above and beyond! Made my shopping experience really awesome!
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Recommended
Jul 3, 2023
Wonderful Customer Service
Many employees at this store are very kind and helpful. Devin in particular is very thoughtful, kind, and considerate. He is truly a model employee!
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Recommended
Jun 25, 2023
Home Depot: A One-Stop Shop for Excellent Home Improvement
I had a fantastic experience at Home Depot. The store offers a wide selection of products, from tools to paint and garden supplies, making it a perfect one-stop shop for all my home improvement needs. The staff members were knowledgeable and provided valuable assistance, ensuring I had the right products for my project. The excellent customer service and additional services like tool rentals further enhanced my experience. Home Depot has become my go-to destination for all my home improvement projects, and I highly recommend it to others.
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Recommended
Jun 20, 2023
Extensive selection of home items.
Items that you need to repair, spruce up and also items that you may not have known that exist to keep your home in top shape. You will always find someone to help you find something, or give friendly advice on a project that you wish to work on yourself.
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Recommended
May 28, 2023
Springfield
Personnel in Springfield Home Depot are much more professional and helpful than they use to be.
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Recommended
Apr 23, 2023
WHITE VANYTI
Vanyti is outstanding, great and fit our bathroom perfect. Excellent Customer Service.
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Recommended
Apr 17, 2023
jane was very kind
the person who served me was very kind .name;jane
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Apr 16, 2023
Great customer support
Very happy shopping at homedepot
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Recommended
Apr 6, 2023
Great Ceiling fans
I found a great ceiling fan , pretty much exactly what I was looking for.
Cashier Jane was terrific.
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Recommended
Mar 29, 2023
This store does not have good customer service at return desk
Sasan has bad customer service two times, today and a month ago. I had to return to nearby home depot, created so much work for me.