#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(972)624-2024

Tool & Truck Rental

(972)624-2020

Store Hours

Mon-Wed:
6:00am - 9:00pm

Thu:
6:00am - 10:00pm

Fri:
6:00am - 10:00pm

Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

5321 Hwy 121

The Colony, TX 75056

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 494 reviews
90%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (494)
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Showing 1-30 of 494 reviews
Great shopping experience!
I purchased moving supplies and the people working there were very kind and helpful. The store is well organized and I’m excited to return!
by
    • Recommended
    Great customer service
    Great friendly emplyees.
    by
      • Recommended
      Employees walk/pass by and never ask if us the customers need help
      Customer service needs to improve a lot. Also store credit should be available right away if I'm buying same day right after I canceled a product ordered online that was not even ready to be picked up, and second if I'm ready to buy similar product just different color. Instead, I was told to wait 4 business days and pay another 600 dlls with different money for the color I chose instead. So frustrating. Waving and chasing employees if you need help is ridiculous.
      by
        Friendly customer service
        James on met helped me find what I needed and was kind the entire time no matter now complicated the item
        by
          • Recommended
          Awesome customer service
          The salesperson was awesome. Very helpful. Found exactly what we needed. We will return to shoo here again. Service with a smile
          by
            • Recommended
            Had a great experience on this shopping trip!!!
            Nawal and Tony were so helpful to me on making my purchases!!! I will definitely be making more trips to this store!!
            by
              • Recommended
              Synergy- Service at its finest
              Best experience ever. Ronda and Tony in Garden were amazing with their knowledge and help. Ronda was the sweetest woman ever and Tony literally made our day better. Then Alex- a store manager, yes A STORE MANAGER, hustled to find something. Its no secret that this store is understaffed, but we got the 5 star treatment. Go see Alex, Tony and Ronda! You wont be sorry.
              by
                • Recommended
                1 found this review helpful
                Got A beautiful Tree and beautiful service.
                The Colony Home Depot doesn’t dissapoint. Paula at the register and Tony is Garden. Thank you! Got a great tree and great service from these two. Also love Kerry in Wood! Keep it up!
                by
                  • Recommended
                  Perfect Customer Service
                  My husband and i are remodeling contractors. Since my husband had been injured, we have gone to the home depot together to get our products since he cant lift. We went to Garden to get a grill for ourselves along with some mulch for a project, this big guy comes around the corner says Hi and asks what he can help us with. We were shocked because we usually have to ask for help. His name was Tony and we come to find out hes the Garden Manager. He got down a grill we wanted, he knew all about it, he personally loaded a lot of mulch for us. Without asking or hesitance, he loaded the grill and mulch with my husband. Always smiling and cracking jokes and expressing his love of Frank Sinatra. We will go back to THIS Home Depot thanks to Tony!
                  by
                    • Recommended
                    1 found this review helpful
                    Go see E at HD
                    E made my shopping experience one best ever
                    by
                      • Recommended
                      Horrible Return experience
                      Rude store manager and customer service agent.
                      by
                        Very pleased with our purchase of washer and dishwasher.
                        Ver happy with new washer and dishwasher. All questions were addressed and we felt very comfortable with our purchase.
                        by
                          • Recommended
                          Todd was awesome!
                          Todd in the doors/window department was extremely helpful and sweet! He was very patient and helped me with my needs! He remained patient even when my two children were starting to get impatient waiting. I appreciated it so much! Puts a mother at ease!
                          by
                            • Recommended
                            Very poor customer service
                            I had to wait more than half an hour for help that never came. Store employees seemed to be busying about but did not come and ask customers if they needed help as they used to. When I did ask for help, I got responses like, "I don't work in this section," or "I can't help you with this." None of them had radios to call for help. I finally left without making the main purchase I came for.
                            by
                              Great help instore
                              I had weird items to find in the store and I had two great associates Russell and Sylvia that were able to help me find the items and suggest maybe a better option if needed
                              by
                                • Recommended
                                Amazing customer service!!!
                                Fantastic store! Harem in customer service had helped me a bunch! Amazing customer service, and exceptional help! And so did the manager Natalia! Gerome and Rudi both were very helpful as well! Both of them were great! The Colony store has always been phenomenal! Make sure to make them in charge! They are great!
                                by
                                  • Recommended
                                  Great Home Depot
                                  I have shopped this store for 20 years. Always enjoy. Plenty of choices and inventory.
                                  by
                                  • Verified Purchase
                                  • DIY
                                  • Recommended
                                  Local involvement
                                  I would like to see local involvement for charity type events
                                  by
                                    • Recommended
                                    Love this store
                                    Garden section is the happening place right now. Lots of options. Very clean
                                    by
                                      • Recommended
                                      Uncomfortable experience
                                      Uncomfortable experience, I had no help getting mulch after waiting 30 minutes and had to deal with an uncomfortable situation with an employee. After waiting that long I just ended up getting the mulch myself while the employee groped and talked leisure with me.
                                      by
                                        Courtney P at HD is great
                                        Courtney was awesome helping me navigate the selection and purchase of the items I needed.
                                        by
                                          • Recommended
                                          refrigertor purchase
                                          Much better selection than competitors
                                          by
                                            • Recommended
                                            Great Customer Service
                                            Had great experience at my local Home Depot. Ensure find associate name E. He great positive energy and know his stuff. He will go extra mile for every customer.
                                            by
                                              • Recommended
                                              Bait and switch
                                              The website showed the product I needed but when I went to pick it up they had nothing but one kind and not what the website showed. Also the staff was more interested in talking with themselves then with customers.
                                              by
                                                GREAT STORE TO SHOP AT !!!
                                                WE ARE SO HAPPY WITH OUR OUT DOOR PATIO LIGHTING IT BROUGHT SUCH A COOL SUMMER LOOK !!!
                                                by
                                                  • Recommended
                                                  Great team
                                                  If you anything find Manny to help you with projects or anything. Great young man and very polite
                                                  by
                                                    • Recommended
                                                    Nice to be Showed the way!
                                                    Went to Lowe’s in Frisco. They didn’t have a lot of paint so I went to Home Depot close to home. A very nice lady greeted me and a man named Tony (or toe knee as he said) mixed my paint. I asked where I could find trim, for my room. He didn’t point and say a an aisle, he asked me there and he walked and showed me flower pots as well. He’s a great hire and everyone was so friendly. 5 stars!
                                                    by
                                                      • Recommended
                                                      Great Customer Care
                                                      Very clean Store and friendly employees. Haley greeted us at the Contractors Desk and called for Tony to help who came from across the store with a cart. He helped me with a toilet that I couldn’t lift and sang Frank Sinatra after seeing my shirt! Haley was so sweet and very kind and talked about my grandson. We’ll be back to this Home Depot for great customer service!
                                                      by
                                                        • Recommended
                                                        Great customer service
                                                        Anthony A did an excellent job of guiding me to snag i needed throughout the store as well helping my husband who is a general contractor. We couldn't be more pleased with the service him and his team provided us
                                                        by
                                                          • Recommended
                                                          Ms. Cat, the designer, at the store was a great help to us. She is one of the best designers I ev...
                                                          Ms. Cat, the designer, at the store was a great help to us. She is one of the best designers I ever met at HD!
                                                          by
                                                          • Verified Purchase
                                                          • Recommended
                                                          Showing 1-30 of 494 reviews

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