#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(937)837-9084

Tool & Truck Rental

(937)837-9090

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

5200 Salem Ave

Dayton, OH 45426

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.5 out of 448 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (448)
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Showing 1-30 of 448 reviews
Awesome Pro Desk Crew!
Jason, Terry, and Rob really know how to get it done! They are always willing to help with questions, or whatever you need! These guys are awesome!
by
    • Recommended
    You are on your own in Trotwood
    You are on your own in Trotwood. The odds of finding an employee at the Trotwood Home Depot who has any idea what is happening around them and is willing to help you are about one and 10. Do your best and try to remember they make terrible wages. What a disappointing place.
    by
      Service is good
      The service received was very good.
      by
        • Recommended
        Dianna from electrical idle in Trotwood OH store was very helpful
        This store is a complete garbage when it comes to many of the people who work at that store, bad attitude, laziness, nasty characters, anytime you need help at the idle there is no one there, and when you find someone after 15 minutes they try to avoid you, or simply say they are not working at that idle, or they say they will call someone but they never do… I try to avoid that store at all costs… every visit to that store is an emotional trauma… I have to hold my nose when I go there… so to speak… but today something different happened there with someone by the name Dianna… she is working at the electric idle… but she passed by me at the railing idle, when I was looking for railing hardware… and when I asked her for help to find what I am looking for, she immediately helped me to find several different hardwares I needed, through search on her handheld computer, even though she is not working at that idle … I was dumbfounded… such help and a welcome attitude is very hard to find in that nasty store… I thanked her and off she went.. About 10 minutes later I crossed her again in another idle when I was looking for a rail post light and again she found it for me with a nice attitude…. And after she handed it to me she asked me to fill the survey on the receipt and pointed to her name on her blouse… once again it showed her appreciation to what people say on the survey… and unlike many nasty characters in that store who hide their name rag, she was proud of her name tag… which clearly point to clean conscious… and good will… so I made mental note to fill the survey this time even though I never do this survey… I never saw that lady before, but she said she has worked at that store since October 2021… I think home depo should look into advancing her in that store… because she is definitely one of a kind in that store…
        by
          Awesome friendly Staff!
          I’ve visited home depot twice in the past two months. Once for a large appliance purchase and recently for a small purchase. The care I received from the team members as been amazing each time. The care and time to take to make sure your needs are met has been an amazing experience, especially now when most establishments customer service had suffered due to lack of staffing. It’s been a breath of fresh air each time I’ve visited!
          by
            • Recommended
            I am grateful for the presence of the Home Depot store in the Trotwood OH 45426 area
            I am pleased with the service I've received thus far. I am presently working with several departments in the Trotwood Oh store and I appreciate the departments working together for the project I'm working on at this time.
            by
              • Recommended
              Wonderful experience
              I have not used Home Depot much, but this experience has changed my view and I will use it more in the very near future.
              by
                • Recommended
                Good help
                The service from employees was excellent
                by
                  • Recommended
                  The attitude of trotwood Home Depot
                  Every time I go to the trotwood location I’m met with rude employees making it unbearable to shop there. The employees aren’t helpful only sarcastic and usually stand around gossiping rather than help customers.
                  by
                    Great store!!
                    Every employee was very friendy and courteous. They found the answers to all my questions for my purchase.
                    by
                      • Recommended
                      Horrible experience
                      After waiting 45 minutes they could not give me my online order. The system messed up and sent it to a store in Texas. I was asked to drive from Ohio to Texas to fix the problem. This has taken a week and I am still trying to get my money back.
                      by
                        Kitchen DesignService
                        I worked with Rachelle at the Trotwood, OH, location to select and order new kitchen cabinets and counter tops. She was fantastic. She helped me to take advantage of the sales and assured me the best price for the cabinets I selected.
                        by
                          • Recommended
                          Great employees
                          Brenda Jackson at checkout was very helpful, and David in tool rental was extremely nice and accommodating
                          by
                            • Recommended
                            Wish this would get fixed
                            Have tried a few times on different occasions to get the military discount to go through and for some reason whatever product I get does not want to except the discount not sure what the problem is
                            by
                              Terrible help!!!
                              I went to purchase a toilet and I couldn't get the help that I needed. The two associates by me were busy helping a woman just asking questions while I needed help getting a toilet down to buy. I purchased the toilet then had to find my own help loading it into my suv. I had asked for help to have it put into my suv,but they never sent anyone to help load the toilet that I couldn't lift alone!! WORST experience!! Third experience of crappy customer service at this location.. I live 3 minutes away from the store. I will no longer be going to this location because of the several bad experiences there!!
                              by
                                Great Store.
                                I do all of my shopping there. Look forward to going to the HD in Trotwood, OH for all of my contracting needs.
                                by
                                  GREAT SERVICE!!!
                                  Today, I went to the Home Depot on Salem Avenue in Dayton, Ohio simply to use the restroom. I saw an employee AND a customer I knew, and had a conversation with both while in the store. I ended up grabbing one item on my way out of the store. The cash dispenser messed up but Ms. Deal came to assist me. She was friendly and talked to me about her interaction with a few other customers in the store that day. She helped me complete my purchase and told me to have a blessed day. I will definitely be returning to this location.
                                  by
                                    • Recommended
                                    Helpful employee
                                    Shawna is friendly and professional
                                    by
                                      • Recommended
                                      Great employees
                                      Every employee was anxious to help. If they couldn’t answer your question they found someone who could
                                      by
                                        • Recommended
                                        Great customer Service
                                        I bought a dishwasher and Marcus took time to explain and help buy the best one for us,
                                        by
                                          • Recommended
                                          Well-informed employees
                                          I shop at this store any time I need home decor/improvement supplies. All employees are well-versed in available stock and willing to help find whatever I'm looking for.
                                          by
                                            • Recommended
                                            Shopping at the Trotwood Home Depot
                                            A great store to find the merchandise of your needs for any type of Home Improvements. Sales associates are friendly and very helpful to point you in the right direction or escort you to find what you may be lookung for and can't find it for yourself.
                                            by
                                              • Recommended
                                              I love the Trootwood, OH Home Depot
                                              Shelves are always stocked, employees are helpful and knowledgeable!
                                              by
                                                • Recommended
                                                Love this store!
                                                Every time we have gone to this Home Depot (which has been a lot) it has been an awesome experience. Everyone is so nice and friendly! Very helpful too.
                                                by
                                                  • Recommended
                                                  Best staff ever
                                                  Jackie and Aubri at this location were incredible! They made my day. I bought a husky tool 5 years ago and it has failed. I brought it into the store and they both worked with me no questions asked to help get me out the door with the tools I needed! I will be back and recommend this store to anyone! Great people here!
                                                  by
                                                    • Recommended
                                                    Very helpful and kind staff
                                                    We came in right before closing (unbeknownst to us) and the staff kindly helped us find the stains we were looking for and went out of their way to make us feel welcome. We highly recommend this Home Depot to anyone looking for a place to buy their home repair and do-it-yourself items. Thanks, Trotwood Home Depot!
                                                    by
                                                      • Recommended
                                                      Great items on sale
                                                      I feel the quality of items are always super.
                                                      by
                                                        • Recommended
                                                        A very good place to shop
                                                        I purchased most of my home improvement products form the Home Depot in Trotwood and able to fine what I'm looking for 95% of the time. The tile purchased was only $5 per box and it look great!
                                                        by
                                                          • Recommended
                                                          Great clientelle. Very helpfull
                                                          I like the military discounts and the Pro XTRA program.
                                                          by
                                                            Project
                                                            I am in the middle of a major remodeling project and EVERY TIME I go to this store I or my son go into the store to make a purchase we get exactly what we are looking for and the employees are above helpful.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 448 reviews

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