Rated 4.0 out of 5 by 122
Rated 1.0 out of 5.0 by Owen Broken spring inside door hardware within 1 year.
I bought this door and had it installed by professional contractors in November 2013. I was quite happy with this door until the springs and mechanism inside the door hardware appear to have failed. Now it is impossible to lock the door with the key/handle mechanism. The latch mechanism is also a sealed unit from the factory so it is impossible to fix what would seem to have otherwise been a minor issue. This door has received minimal usage on our house and was properly installed by professional contractors. I am quite disappointed to be dealing with a hardware failure on such a relatively new door.
August 16, 2015
Rated 5.0 out of 5.0 by John Great Value
We love the look and feel of this door compared to our old vinyl slider. Door though much heavier slides a lot easier, no adjustment necessary. If not for some silicon that oozed out onto glass we would have rated the appearance as excellent. Door is heavy and will take at least 3 strong individuals to move about.We did have to drop the lock catch on door for mechanism to operate properly.
May 20, 2014
Rated 5.0 out of 5.0 by Doug Updated Review- Great Customer Service
This is a follow-up to my post from a few weeks ago. I had noted some problems with the lock that I wasn't sure whether this was due to installer problem or door hardware problem. Turns out it was an installer issue. There's actually an adjustable screw that controls how far out the lock extends, so you can get it to seat perfectly with the lock "keeper." My installers just completely missed this.
More importantly, this gives me an opportunity to comment on the exceptional customer service from Masterpiece. Apparently in response to seeing my review, the Masterpiece sales manager (Jim) proactively reached out to me to see if they could get someone to come by and fix it for me. Yes, you heard me right, I didn't contact them to complain- they contacted me!!! Within a couple days, they had their rep (Ian), also great, out here and got it fixed within just a few minutes. He also did some cleanup of some excess silicone around the glass panes that, frankly, I hadn't even noticed. That just reflects a sense of pride in the product and desire for the customer to have the best product possible that you just don't see too often. Very happy, so I am upgrading my score overall to 5. I am also posting a couple additional photos to specifically show the lock "keeper" now properly installed and point out the screw that controls the extension of the lock.
April 18, 2013
Rated 5.0 out of 5.0 by Tousam All around great door for the price, works like a champ!
I love the handle and locking mechanisms. Door rolls smooth and it was easy to install. It's been 2 weeks already and not one issue.
August 7, 2013
Rated 1.0 out of 5.0 by joy Constantly having to adjust
This is a great door if you don't plan to use it very much. I am constantly having to adjust the screws at the bottom so it will slide smoothly. I never had to do this with my last door. I emailed Masterpiece about it and never heard back. I would encourage shoppers to find another door.
August 10, 2015
Rated 5.0 out of 5.0 by Jvette Received a call after writing my review
I wrote a review as Jvette below and was pretty hard on the company about not responding to me about my problems with the door. After the review posted a representative from the company called me. He apologized to me about my problems and said they would have a Representative contact me to take a look at the door. They called and set up a time to come to the house and the gentleman was wonderful. He fixed the problem and made sure the door was working as it should before he left. The door is now perfect and I am now very happy with both the door and the company.
I had to write a new review because I couldn't find a way to change the other review. I would buy this door again.
April 9, 2015
Rated 1.0 out of 5.0 by Contractor Masterpiece Slider is horrible.
Masterpiece lighting glass store has very poor quality. The truck has flat spots the mechanism lock has never worked correctly and they will not honor their warranty. Very dissatisfied would not buy.
September 30, 2015
Rated 5.0 out of 5.0 by Geezer So far, so good
It's been installed for a few weeks, and we are most pleased. It looks great! I had it professionally installed. There was nothing difficult, given that it is a patio door being installed. I wouldn't have wanted to do it myself. We shopped online and in stores a lot on this, and feel that this door at this price stood out from the rest. The composite material seems more substantial. The only problem was that the cylinder was installed upside-down in the latch and the key wouldn't come out. My installer knew how to fix that. It came packaged in an A-frame wooden "crate". I suppose an earthquake or a tornado could have damaged it, but not much less that those.
October 28, 2014