Reviews for Carmel Mtn #669

I was looking for several boxes of LED Retrofit kits. Steve was on top of his game, knew exactly where the additional stock was (on a different aisle) and quickly pulled more down for me. Very helpful and knowledgeable. Thanks.

Very satisfied with this store, associates and cashier are all great and really helpful

I bought almost everything for my home remodeling from here. I did shop around before I made my purchase decision. I went to MIRAMAR STREET too. But home depot is the best. The quality, price and options are better than the other places. I chose here for another important reason-the return policy and customer service after sale. It makes me confident to make purchase here.

Easy, and great service by Sharon, went for paint and spent over $120.00 on the tools set out in the asile, told my wife not to allow me in there any more!

Girl at the return desk is the best ever, always helpful

New computers at the CM HD. Sharon was right there to make sure I was able to purchase what I need. Thank you again Sharon. XO

I could not find the 8-ft step ladder on my own, so I showed a clerk the ladder on the Depot website. He determined that it was on aisle 40, bin 2 and pointed it right out, helped me load it onto a shopping cart. The cashier helped me check out at a self-checkout station, and I was out of the store right away. No waste of time and courteous service.

Enjoy shopping at this store. The employees are helpful, but I do have to remind some of the cashiers to about the discount when using the Home Depot credit card. Other than that the store is clean, well lit and generally the store is well stocked.

I was happy with the store. The staff is helpful and polite.

Have shopped in Carmel Mountain Ranch Home Depot many, many times over the past several months buying a new house and fixing it up and selling my old house and fixing it up prior to putting on the market. All of my visits have been great with the store mostly always having the items that I needed and getting great service. During my most recent visit Josh in Customer Service was very helpful and I appreciated his excellent service! All of the HD employees have been very helpful during my many visits over the past many months!

This store is great for helping you out.. Manager eager to help

VERY GOOD STORE AND THE STUFF IS NICE. THE STORE IS VERY CLEAN

I have been shopping at this Home Depot for years. An associate who normally handles returns, whose first name begins with a "G" and ends with an "I" is outstanding! She is always friendly and goes out of her way to be pleasant and helpful!

Everyone is always in a good mood and does an excellent job of taking care of me and my staff anytime we are in the store and even when we call in orders. Orders are correct and on time. Would recommend this store.

Store is always neat and clean, especially considering the nature of the products. The associates are always knowledgeable, helpful and cheerful. An overall pleasant experience.

Well organized and very clean in most area. Associates are kind and available when needed.

I have gone to most of the Home Depot locations throughout San Diego but this location is my favorite. This location always has employees nearby to help and answer questions. I never have to hunt an associate down for help. The location is clean and the check out registers move quickly. I recommend this location. I always have a good experience when I shop here.

I found what I was looking for and even found someone to help.

Steve was such a huge help in showing me how to set up a lamp. He was super friendly and went out of his way to help. Iman helped check me out and she had all the things I wanted ready for me to check out after I returned with the lamp. They were amazing and made my shopping tonight easier.

This store has the worst customer service. I have had 2 recent experiences where I departed this Home Depot after 30-40 minutes without anyone available to provide assistance and this would be after asking different employees for help.

Associates are always friendly and knowledgeable. Products are ready for pick-up when I arrive.

The overall experience of shopping at Home Depot is one that I look forward to. The rest of my day can be full of stress, but going to the store is a stress reliever. The store is neat, clean and organized. The staff is always pleasant and knowledgeable. I definitely leave the store in a better more than when I went in. Keep up the good work!!

Long lines for returns. Returns can be a challenge

During the recent rain storm employees and managers offered "umbrella service" to customers. Very nice touch. Though I respectfully declined (and got wet), others were accepting the service. The employees with big umbrellas were enthusistically accompanying customers in the parking lot to and from the store/vehicles.

I know the store and it's lay out pretty well and it's easy for me to get in and out quickly

Lumber carts for loading lumber - which are normally located in the lumber department, were not there. After walking all the way back to the last isle in the store to get a piece of plywood, I discovered there were no carts where they are usually kept. So, walked all the way back out of the store and then had to walk half way across the parking lot to find a lumber cart, then all the way back to the back of the store again. A royal pain if you are 60, disabled, and it's 101 degrees outside. The manager of this store needs to figure out what his job is and do it. He needs to stop "reaching out," formulating strategies with his other managers," cut back on associates available to help, and demonstrate some leadership, responsibility, and authority. Anyway, after putting my plywood in the cart I go to get it cut in half. I can not find an associate. Finally I find one and again he is the only associate in the entire building materials & lumber departments. Unfortunately, BOT of the saws used to cut lumber are out of order. I ask how long it's going to take before they are working again? Weeks, was the answer. UNSAT! The associate cut the plywood for me by hand in a maximum effort to be helpful. He shouldn't have to be forced to fill the voids caused by management that DOES NOT SUPPORT - EITHER THE CUSTOMER OR HIS STAFF. Hey new manager, it's time to get off your rear, get on the phone, get someone out there to fix the saws in 48 hours and start demonstrating some respect, concern, and service for your customers. After the prior manager left 4 months ago was happy because I figured the Carmel Mt Home Depot couldn't get any worse and new management might actually bring it up to the minimum acceptable standards wrt inventory availability, associate availability, and service. I was wrong - it's worse than ever. I'm not sure how that is even possible, but it's true. Unbelievable!

Prior to shopping, I checked the website for product availability at the stores. It saves me a trip to go from store to to store since I'm on a bit of a time crunch. This store is well stocked, clean and the assistants were available and helpful. Since it's close to my workplace, I can always head over if I needed anything especially in the Garden Center.

Whenevr i looking for itms,i alwayas been carried. And all the employees are so kindly lead us.

Excellent service. Received speedy assistance by informed assoicates

The Store associates were great and Barbara return associate was so easy and patient !