#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(757)548-7400
Tool & Truck Rental(757)548-7418
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
1400 Tintern Ln
Chesapeake, VA 23320
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Car with trunk open and appCurbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup

Customer Store Reviews

  • 4.6 out of 595 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (595)
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Showing 1-30 of 595 reviews
Great help from associate for finding/ ordering the right replacement window
Great store with associates that know the products
by
  • DIY
  • Recommended
Help from store employee's making my experience a good one
The Home Depot store assistants were understanding and made it so easy to pick out the shelving I needed to help get my garage organized. After making purchase I went home put shelving up and did it help organize my garage and make everything look neat and organized.
by
    • Recommended
    convenient store
    This store is convenient and easy to get into and out of. The staff is helpful and the store is well organized.
    by
    • DIY
    • Recommended
    Intern Review
    Had a great online pickup transaction! everything was processed fast.
    by
      • Recommended
      Self help
      I hope the main registers were opened, The store was cleaned and presentable
      by
      • Pro
      • Recommended
      Associate were helpful and courteous
      I asked associate I need 4 different paint for different things, and I saw associate immediately got all the paint I need and was placed in counter and getting ready. Great customer service. Thank you all.
      by
        • Recommended
        DIY
        The store was clean but it seems there are not a lot employee to help
        by
        • DIY
        • Recommended
        Store.
        Good people. Very helpful. Would come back. There is a minimum so I will continue to type until it lets me stop.
        by
          • Recommended
          Awesome Christmas deals
          I went to purchase some drill bits and the manager Carmine hooked me up with a great deal that I felt good about.
          by
          • DIY
          • Recommended
          Great products!
          most everything in my house has been remodeled with products and services from Home Depot. I am very happy with the products, finding an associate to help is a bit of challenge at this particular store. But when they become available they are very nice and helpful. Just wished it will be more of them especially in the tile and flooring area.
          by
          • DIY
          • Recommended
          Very timely
          All associates I encountered were very friendly. Many asked if I needed assistance. The only issue I ran into was having a limited number of knowledgeable associates in one of the departments. But all associates were able to work with me and had a solution for me.
          by
            • Recommended
            The store was clean and neat, no merchandise in the ailes
            I was asked if I needed help by a female employee. Which I didn't need because I knew what I was looking for.
            by
            • DIY
            • Recommended
            Excellent In Store Pickup Experience
            The store pickup process was so very easy!!! When I went in to pick up my items there was no wait and everything was up front ready to go. Carlton was the employee that assisted me and he was great. So very helpful. I definitely recommend online ordering and in store pickup. Store very clean and employees everywhere to help with anything that you need.
            by
            • DIY
            • Recommended
            Black Friday Madness?
            Went on the day after Black Friday. It wasn't too bad, but there was no sort of organization where the lines were. People were cutting in line left and right. This should be worked on for next year!
            by
              • Recommended
              GREAT EXPERIENCE
              EASY TO SHOP AS ALWAYS. good location. good selection
              by
              • DIY
              • Recommended
              Great Store Experience
              Everyone was friendly and helpful and did not mind offering to help with any questions I had.
              by
                • Recommended
                This store is close to residents thats the only reason i go
                The pro desk didn't have the updated information on model #204256694 or model # 204767184 and when he called the 800 number they didn't have the info either only had green and just store screws I went online and find them myself somebody is not doing there job at the 800 number because the pro desk rep called 2 times and no one could give updated info
                by
                • DIY
                Price of three month filter
                I was able to get excellent help from a store associate in find a filter. I think that 21.17 is way too much to pay for a 3 month air filter.
                by
                • Verified Purchase
                • Recommended
                EXCELLENT SERVICE
                The store was clean associates very helpful and in and out in min
                by
                • DIY
                • Recommended
                Depot
                It was enjoyable shopping experience. The cashier at the desk was very helpful and pleasant
                by
                • Pro
                • Recommended
                Flooring
                The associates in the flooring department does a great job. They are knowledgeable and very thorough in ensuring you understand everything before your purchase is complete.
                by
                  • Recommended
                  Great store experience.
                  I was able to get what I wanted. An associate was very helpful in getting additional items for me. I was in and out in no time. Very pleasant experience on a cold and brisk day.
                  by
                    • Recommended
                    tHE ASSOCIATE WAS GREAT
                    I PLACED AN ORDER FOR 9 PRODUCTS ONLINE.. ONLY TWO ITEMS OF NINE WERE AVAILABLE FOR STORE PICK AND AFTER AN HOUR, NO PICK UP CONFORMATION WAS EVER RECEIVED. WHEN I ARRIVED AT THE STORE, THE ASSOCIATE WAS PERFORMING SOME SORT OF EXCHANGE. HE TOOK 15-20 MINUTES TO RESOLVE THAT CUSTOMERS ISSUES. AT TIMES HE APPEARED OVERWHELMED WITH PAPER RECEIPTS. HE HANDLED HER VERY EFFECTIVELY, ANSWERING ALL HER QUESTIONS. WHILE STANDING THERE, AT LEAST SEVEN ASSOCIATES PASSED BY AND NO ONE ASKED TO HELP ME. I ASSUMED BY PRIOR DEALINGS THAT NONE OF THE OTHER ASSOCIATES KNEW ENOUGH TO HELP ME WITH THIS TRANSACTION. ONCE CLEARED, HE HELPED MY VERY EFFICIENTLY COMPLETE MY IN STORE TRANSACTION.
                    by
                      • Recommended
                      My favorite Home Depot!
                      This HD is my favorite! All associates are always so helpful and the store is very clean. Thanks for being so awesome.
                      by
                      • Pro
                      • Recommended
                      Great store experience!
                      The store was clean. I found the items very easily. When I had question, I got help promptly. Thank you!!!
                      by
                        • Recommended
                        Great stores experience
                        Satisfy with service. Given a great price on items.Great manager service!
                        by
                        • DIY
                        • Recommended
                        Good place to find what you need...if you know what you need. And just hope that nothing breaks because in that case they are HORRIBLE.
                        Brought a new home and need lots of work. Only a few good employees that could help me find what I needed. That part was okay. When we had a problem with a product that we purchased that just kept breaking, we were blamed for it not working. Repair person walked us to the manager that explained what he thought we were doing wrong and told us "let this be a lesson" like we were his kids. Came to find out the product was defective.
                        by
                          • Recommended
                          associate recognition
                          Nathaniel was very polite and helpful. He processed my store pick up and return in a timely manner.
                          by
                          • DIY
                          • Recommended
                          Close
                          The rep are always helpful and the store is always clean.
                          by
                          • DIY
                          • Recommended
                          Very Nice Staff
                          Any time I've needed help in the store, the associates have been more than helpful!!
                          by
                          • DIY
                          • Recommended
                          Showing 1-30 of 595 reviews

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