Reviews for Laurel #2571

Associate and customer service were of no use in helping me to find an item. Even going so far as to tell me they dont even carry it, rather than help locate it!

I bought an item which wasn't quite the specs I wanted. Took it back the next day (unopened) and it was accepted. No questions asked. I picked up the appropriate replacement tool part and checked out. Great service.

Friendly staff! Has everything You need..!!! I definitely recommend this store

the cashier helped me a lot with my window blinds. i cant thank her enough.

This is my home town hardware store. This is where I go to purchase supplies for home repairs and maintenance. I have even purchased supplies on line, which was a wonderful experience. My biggest decision was the purchase of a refrigerator. I was a little hesitant but did my research and I have been very satisfied with my purchase. The delivery process was seamless and I was delighted with the whole process. My only suggestion that needs improvement is getting accurate and quality assistance in the evenings and weekends. I will take my lunch hour or time off during the day to get this assistance because of my past experiences.

This store location has been a big problem. There is never any employees available to assist with any of my inquiries. When i do find someone to speak to they seem to have a big problem with me asking questions.

One of my door locks (the central golden portion, the plain latch) was not working property. I though I had to replace it completely as well as pay little extra for service profession to adjust the lock i.e. I wanted to use the same key for the new door lock. The service associate mentioned that I could purchase only the plain latch portion and replace with the old one. I wouldn't need to pay any extra money for anything. Per his advice, I bought the plain latch, replaced the old one, and had been working perfectly now. Hurrayyyyyyyyyyyyyyyyy

Store was clean and had everything I needed, but getting an associate to help is a chore.

Aisles were clean and organized., Pricing was clearly mentioned on the label. Your Planogram program seeming to be good.

There store had everything in place to my finding. Nothing was laying on the floor. The floor was clean and did not have much dust. The items were neatly stacked and the associates i encountered were all knowledge able. i noticed that the associates are always eager to assist and virtually everyone i encountered asked me if i needed help.

We love the Laurel Home Depot and all the wonderful personalities that help us in the store. That's why I shop there. Love the free classes too. Always Learning!!!

I visited the store to fix a leak in my bathroom, The associate who was outside( white male wearing a Ravens Jersey) and assisting another customer greeted me!, during my walk through the store picking up the items I needed, I passed 6 or more associated, not one greeted me or asked if I needed help, one was checking his cell phone, others walked right past me, others were talking with other associates, another was collecting carts! When ever I shop a Lowe's I am greeted several times and asked if I need help!

Associate help me load wood on cart, then again help me load into car, Thanks!

The experience was awesome, staff were polite and helpful.

The item I originally wanted to purchase was not in stock. I had to go home a order on-line. I wish that the online checking would have told me if this item were available at the local Home Depot. Would have saved me a trip. I really don't mind ordering on-line but I would have liked to get the item today in the store.

Agent were helpful. All the information I needed to purchase the item was given to me.

Excellent service! I didn't know what was the best paint to use for my project, and the Associate took the time to answer all my questions and made me feel confidant with my choice

Home Depot has outshined its competition. The stores are always clean, packed with great items, the staff is super friendly and knowledgeable about the products. Add to that the fact that I can bring my schnoodle with me when we shop makes this an A+++ destination. I love wandering the aisles to get ideas about decor and products. My son just purchased a home and I did most of the shopping at the Home Depot. The staff is always very friendly, informative and helpful.

Dee at the service desk was the most helpful and friendly associate I have encountered in a Home Depot over the past 20 years. She is the reason I would return to this store in the future.

The opening, early hours are great to start my day. The store is clean, and well stocked with materials. If they don't have it, they will do all they can do find it elsewhere.

Ms. Pearl was great! She put Service in customer she is the best!

The Store was very well organized, clean and easy to find the product I needed

I knew exactly what I was looking for & where it was, got in got what I wanted & got out!

Great experience because of the customer service from the associate who greeted me. He also showed me where the toliets were and helped load it into my car. I was also impressed by the friendly cashier. Her customer service was exceptional, too!

LIKE THE IMPROVEMENTS & NEW PRODUCTS.MAKES HOME IMPROVEMENTS A BREEZE.

The Home Depot store in my area always has huge quantities of a good variety of quality products, whatever I need, in well organized displays. On my most recent shopping trip, I was looking for bags of water softener salt. I'm happy to say that the huge Home Depot store is teaming with many friendly and helpful associates eager to help with whatever I need. On this trip, Associate Sandra helped me find and select the salt, help me purchase it, and then when I needed help loading the 40 pound bags into my car trunk, she did that, too! This is my usual experience at Home Depot. No other hardware store in the area, big or small, can compare with that excellent level of service. Thanks Home Depot!

The sales associate and everyone in the store was very friendly and quick check out was a blast.

This is a clean store and the employees are very helpful and nice, always willing tohelp me out.

The store in Laurel, MD is a very helpful store. I can find CAT6 cable for network installs as well as Moen products for bath and kitchen.

You can say a lot of good things about this story. But, the one thing that sticks out the most for me is the helpfulness and friendliness of the staff. There's a "major competitor" right down the street. But, Home Depot gets all of my business and it's because of the staff there. I like to do business with people who treat me like they want to do business with me. Good job, Home Depot.