#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(865)425-1670
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
175 Laboratory Rd
Oak Ridge, TN 37830
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Customer Store Reviews

  • 4.7 out of 591 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (591)
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Showing 1-30 of 591 reviews
Usually I give Oak Ridge store a 5 rating, this 3 is for this one day only. The lack of enough em...
Usually I give Oak Ridge store a 5 rating, this 3 is for this one day only. The lack of enough employees is a problem, I have always had great service here, the employees are always willing to help and very friendly,
by
  • Verified Purchase
  • Recommended
Helen and Robin at the Pro Desk were so friendly when I was in the store today. When I checked ou...
Helen and Robin at the Pro Desk were so friendly when I was in the store today. When I checked out, Helen (who knew that I had recently broken my arm), had JP push my cart out to my car and put my purchase in the truck for me. The staff at the Pro Desk are always so nice, and professional. They make me feel like a valued customer.
by
  • Verified Purchase
  • Recommended
I am in the Oak Ridge Home Depot sometimes several times a day. The staff at the Pro Desk, especi...
I am in the Oak Ridge Home Depot sometimes several times a day. The staff at the Pro Desk, especially Carl, Helen, Kim, and Robin are always friendly, professional, and do a great job of checking people out quickly and efficiently. I enjoy working with all of them.
by
  • Verified Purchase
  • Recommended
Outstanding, helpful, courteous, and timely every time!
Outstanding, helpful, courteous, and timely every time!
by
  • Verified Purchase
  • Recommended
I am at the Oak Ridge, TN store at least once a week, There has never been a time when the employ...
I am at the Oak Ridge, TN store at least once a week, There has never been a time when the employees haven't been courteous and helpful.
by
  • Verified Purchase
  • DIY
  • Recommended
Very helpful
Associates very helpful in what I needed with parts and explaining how to do the job at hand did not over complicate anything or try to push a sale but rather asked questions and suggest what i needed without pressuring me since I was on a tight budget
by
    The employees at this store make it a pleasure to shop there. I especially appreciate the employe...
    The employees at this store make it a pleasure to shop there. I especially appreciate the employees at the Pro Desk - Carl, Helen, Robyn, Kimberly, and Roger. They never fail o make me feel like a valued customer.
    by
    • Verified Purchase
    • Recommended
    Employees always helpful
    Employees always helpful
    by
    • Verified Purchase
    • Recommended
    I love checking out at the Pro Desk. No matter how busy they are, the employees there are always ...
    I love checking out at the Pro Desk. No matter how busy they are, the employees there are always friendly and keep their sense of humor. Helen always makes me feel like a valued customer.
    by
    • Verified Purchase
    • Recommended
    Thanks Shawn!!
    Shawn deserves five stars! So here they are: ☆☆☆☆ !! Shawn, whom I assume manages the appliance department, went above and beyond my expectations regarding his experiene with refrigerators and built a great relationship with us while we went through this process of replacing our 15 year old refrigerator that broke down the same day. Made me feel like I was proud I could fix this situation for my dad and I. Shawn, I am glad I ran into you and look forward to buying from you again.
    by
      This store is always neat and orderly and the clerks are right there when you need assistance. I ...
      This store is always neat and orderly and the clerks are right there when you need assistance. I like to just roam around the store and there is always someone asking if I need assistance as I look around. I like it. very friendly folks.
      by
      • Verified Purchase
      • Recommended
      The Home Depot flooring department are the best at addressing the concerns of customers in my opi...
      The Home Depot flooring department are the best at addressing the concerns of customers in my opinion based on shopping experiences at other flooring stores. They know their product and it shows in conversations with them. They also were good at helping me stay within my budget when I mentioned my limitations.
      by
      • Verified Purchase
      • Recommended
      2 found this review helpful
      I almost always check out at the Pro Desk, because I know that, no matter how busy they are, the ...
      I almost always check out at the Pro Desk, because I know that, no matter how busy they are, the employees there will always be friendly and professional. It is a pleasure to work with Helen, Carl, Kim, Robin, and Roger. They always make me feel like a valued customer.
      by
      • Verified Purchase
      • Recommended
      good
      good
      by
      • Verified Purchase
      NICE
      NICE
      by
      • Verified Purchase
      THEY WERE EASY TO FIND
      THEY WERE EASY TO FIND
      by
      • Verified Purchase
      I am often in the Oak Ridge Home Depot several times a week. I make a point of checking out at th...
      I am often in the Oak Ridge Home Depot several times a week. I make a point of checking out at the Pro Desk, because the employees there are always friendly and professional. Helen, Carl, Robin, and Kim are a pleasure to work with.
      by
      • Verified Purchase
      • Recommended
      Service
      A store employee went way above there job to see to it that i had the paint i need the selfe was empty. She told me to look a round she was postive she could help me. With 5 min. She came out with the can i needed THANK YOU
      by
        Everyone is really helpful and we have gotten to know them. We came to TN and bought a house in C...
        Everyone is really helpful and we have gotten to know them. We came to TN and bought a house in Clinton which was not finished and are trying to finish it. So we appreciate all the help we can get.
        by
        • Verified Purchase
        • Recommended
        My experience
        Great store great service love this store. I'm always finding good deals.
        by
          • Recommended
          I haven't ever had a bad experience at this store.
          I haven't ever had a bad experience at this store.
          by
          • Verified Purchase
          • Recommended
          This store is well staffed and very clean. Employees are always friendly, helpful and knowledgea...
          This store is well staffed and very clean. Employees are always friendly, helpful and knowledgeable. Prices are fair. Very pleasant shopping experience.
          by
          • Verified Purchase
          • Recommended
          n & out fast , store had all the items I wanted
          n & out fast , store had all the items I wanted
          by
          • Verified Purchase
          • Recommended
          It is always a pleasure to check out at the Pro Desk when Helen is working. She is always friendl...
          It is always a pleasure to check out at the Pro Desk when Helen is working. She is always friendly and professional, as are Carl, Robin, and Kim.
          by
          • Verified Purchase
          • Recommended
          It is always a pleasure to check out at the Pro Desk when Helen is working. No matter how busy it...
          It is always a pleasure to check out at the Pro Desk when Helen is working. No matter how busy it is, she is always friendly and professional.
          by
          • Verified Purchase
          • Recommended
          Haley James was especially helpful when we checked out. It is a pleasure to shop at the Oak Ridge...
          Haley James was especially helpful when we checked out. It is a pleasure to shop at the Oak Ridge store, as the employees always make me feel like a valued customer.
          by
          • Verified Purchase
          • Recommended
          Kayla at the Pro Desk was very friendly when we checked out last night.
          Kayla at the Pro Desk was very friendly when we checked out last night.
          by
          • Verified Purchase
          • Recommended
          The service at the Oak Ridge store is always exceptional, the store is always well kept and the e...
          The service at the Oak Ridge store is always exceptional, the store is always well kept and the employees are always friendly and willing to help.
          by
          • Verified Purchase
          • DIY
          • Recommended
          I love shopping at the Oak Ridge Home Depot store. The employees, especially those at the Pro Des...
          I love shopping at the Oak Ridge Home Depot store. The employees, especially those at the Pro Desk, always make me feel like a valued customer. Carl at the Pro Desk is always so friendly and helpful. No matter how busy it is, he always takes time to acknowledge his customers and help them in any way he can.
          by
          • Verified Purchase
          • Recommended
          It is always a pleasure to check out when Helen is on the register at the Pro Desk. She is always...
          It is always a pleasure to check out when Helen is on the register at the Pro Desk. She is always friendly and helpful.
          by
          • Verified Purchase
          • Recommended
          Showing 1-30 of 591 reviews

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