#1 Home Improvement Retailer

Summerwood #1832

Store Details

Contact Us
Pro Service Desk
Tool & Truck Rental(346)312-4578
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
12730 W Lake Houston Pkwy
Houston, TX 77044
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Customer Store Reviews

  • 4.4
    out of 245 reviews
  • 86%recommend this product
86%
Of Customers
Recommend This Store
207 of 241 reviews
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Filter Reviews By:Rating, Profile, Gender, Age (245)
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Showing 1-30 of 245 reviews
Helpful employees
Helpful employees
by
  • Verified Purchase
  • Recommended
My alarm on my salt system was going off had to go get 4 bags of salt crystals for it they weigh ...
My alarm on my salt system was going off had to go get 4 bags of salt crystals for it they weigh 40 pounds a piece I've had a neck injury and cannot lift anything young hispanic gentleman named Fabio ??Iblack square glasses) asked where I could locate them in the store he walked me directly to it got a cart loaded the product I needed walked with me through the store waited while I pay the cashier and then loaded it into my car.
by
  • Verified Purchase
  • Recommended
Helpful employees
Helpful employees
by
  • Verified Purchase
  • Recommended
The employees are friendly and smart. The place has item easy to find. If you don't find it. This...
The employees are friendly and smart. The place has item easy to find. If you don't find it. This employees know where it is. By using the app or know right where it is.
by
  • Verified Purchase
  • Recommended
CLEAN AND ORGANIZED! I’m so impressed by the way things are in the store! WOW! I’ve never been i...
CLEAN AND ORGANIZED! I’m so impressed by the way things are in the store! WOW! I’ve never been in a Home Depot this organized and tidy! I am going to say that I’m not impressed with customer service at this location. I’m disappointed about how I was ignored by a few people who are supposed to be leading the team but I want to give a shoutout to KIARA and ISHMAEL and KATRINA for their amazing customer service and support!!!! I was about to lose hope when all of the sudden I was graced with their awesomen presence !! Thanks again so much for being so awesome and helpful to us!!
by
  • Verified Purchase
  • Recommended
Noticeble difference in service & attitudes
Noticeble difference in service & attitudes
by
  • Verified Purchase
  • Recommended
Plenty of Home Depot employees to help you. Very knowledgeable, very friendly.
Plenty of Home Depot employees to help you. Very knowledgeable, very friendly.
by
  • Verified Purchase
  • Recommended
New store..clean neat store personal friend ly and knowledgeable.luv to shop there
New store..clean neat store personal friend ly and knowledgeable.luv to shop there
by
  • Verified Purchase
  • Recommended
I always receive good service at this Home Depot
I always receive good service at this Home Depot
by
  • Verified Purchase
  • Recommended
You notice how helpful the employees are.
You notice how helpful the employees are.
by
  • Verified Purchase
  • Recommended
Very nice and clean store .. I felt like I was at home and felt like I knew all the employees but...
Very nice and clean store .. I felt like I was at home and felt like I knew all the employees but didn’t know anybody in the store
by
  • Verified Purchase
  • Recommended
my experience was fine. however, the store was is slightly under staffed.
my experience was fine. however, the store was is slightly under staffed.
by
  • Verified Purchase
  • Recommended
I love this store, it's clean and the employee's are very helpful. One of my favorite employees i...
I love this store, it's clean and the employee's are very helpful. One of my favorite employees is Sky! She is knowledgeable about the store and has a great attitude. She was a great help to me and my husband, we will be looking for her on our next visit! The store has a good feel when you walk in the doors and I will definitely be shopping here for my home needs.
by
  • Verified Purchase
  • Recommended
friendly and capable employees.
friendly and capable employees.
by
  • Verified Purchase
  • Recommended
I was most impressed with employee Max who served several customers simultaneously with fairness ...
I was most impressed with employee Max who served several customers simultaneously with fairness and good communications. That made the sale with me.
by
  • Verified Purchase
  • Recommended
Always a pleasant experience
Always a pleasant experience
by
  • Verified Purchase
  • Recommended
Best home depot store I have ever been to due to the exceptional customer service all employees ...
Best home depot store I have ever been to due to the exceptional customer service all employees that have helped me thus far- due to some recent home projects, I've made many visits there covering most departments and have dealt with at least 20 different people-all of them gave me great service!!!!!! Employees able and willing and available to help customers is a rarity these days in most stores, such employees are usually the exception rather than the rule. This store has also been better stocked than some other locations or its competitors for the items I needed or wanted. Thank you #1832!
by
  • Verified Purchase
  • Recommended
Employees wander around aimlessly, rarely offer to ask if customer needs help, and registers are ...
Employees wander around aimlessly, rarely offer to ask if customer needs help, and registers are understaffed at lumber checkout during peak morning times.
by
  • Verified Purchase
1 found this review helpful
I came in to purchase a mini fridge that I had seen 2 days before. Tiffany helped me find the pe...
I came in to purchase a mini fridge that I had seen 2 days before. Tiffany helped me find the person in the right department to help me. The floor model was the only one left and it was a little dinged up. Ebonie helped me get a discount off the floor model since it was unboxed and had some blemishes. She also found Edgar who loaded the purchase into my vehicle. Teamwork was visible in this store even though all of the sales associates were busy. I love this Home Depot. Superb Service and a smile every time we shop. Every associate was friendly and responsive and put my needs first.
by
  • Verified Purchase
  • Recommended
I was at the paint section and there was no one to make my paint.I asked an employee if he could ...
I was at the paint section and there was no one to make my paint.I asked an employee if he could call someone and he grabbed a phone. I assumed he called for help, but he did not tell me anything.I continued to wait for a while longer and no one came.I found another employee nearby and I explained I had been waiting and asked if she could help me. She said she would call for someone again. I continued to wait and no one came. The store was NOT busy.I was upset and left without the paint I needed. A simple confirmation that someone would be on their way or an estimated time for assistance would have been appreciated.
by
  • Verified Purchase
Jim and Liz at the Pro Desk area are always great. They know their customers and the company thei...
Jim and Liz at the Pro Desk area are always great. They know their customers and the company their customers serve. They always go above and beyond what is expected. Thanks. Even though the Pro Loader was out for the day Jim at the phone sale area was more than willing to help me load my truck. Thanks.
by
  • Verified Purchase
  • Recommended
Very friendly and customer-service oriented employees.
Very friendly and customer-service oriented employees.
by
  • Verified Purchase
  • Recommended
This particular Home Depot is the best I have been in from working in Columbia, SC to working in ...
This particular Home Depot is the best I have been in from working in Columbia, SC to working in Houston, TX. Jim at Pro Desk is very knowledgeable and hard working. He has a good memory of his customers and also a good memory of the HD computer systems. The place stays clean and the coffee stays filled. Hope to see more HD's like this.
by
  • Verified Purchase
  • Recommended
Very poor shopping experience, Staff has no supervision!!!
Very poor shopping experience, Staff has no supervision!!!
by
  • Verified Purchase
Store had many products to choose from and service from an employee was excellent. I will defini...
Store had many products to choose from and service from an employee was excellent. I will definitely return to this Home Depot.
by
  • Verified Purchase
  • Recommended
nice store
nice store
by
  • Verified Purchase
  • Recommended
Sabrina at pro desk is very well informed on the pro desk systems. She has a strong relationship ...
Sabrina at pro desk is very well informed on the pro desk systems. She has a strong relationship with her clients and always has a positive can do attitude.
by
  • Verified Purchase
  • Recommended
Awesome new store. We received professional friendly help from the carpet sales department. I hig...
Awesome new store. We received professional friendly help from the carpet sales department. I highly recommend this store.
by
  • Verified Purchase
  • Recommended
If you are unsure of product or need to ask questions, It is impossible to get anyone to help you...
If you are unsure of product or need to ask questions, It is impossible to get anyone to help you at this location. You cannot get assistance except from other customers, who I have found to be very helpful.
by
  • Verified Purchase
1 found this review helpful
I shopped at the Humble store for 18yrs until about 2wks ago I went to the Summerwood store. Thos...
I shopped at the Humble store for 18yrs until about 2wks ago I went to the Summerwood store. Those stores are like day and night. Summerwood is much cleaner, brighter and the associate will go beyond your expectations to help you like Ms. April and Ms. Sky did for me today. Instead of telling me they couldn't help me are saying they will get someone for me and no comes they went above and beyond to provide me help. Summerwood is now my store to shop at.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Showing 1-10 of 245 reviews

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