Hello GLC
Thank you for reviewing our product, we are sorry to read that the snow thrower has not met your expectations.
Model 26032 has a 10 in. clearing depth with 20 in. width. When operating the Snow Thrower, keep the wheels 1" (2.5 cm) off the pavement by tipping the snow thrower forward. This will help to prevent the snow from building up on the wheels.
We do not recommend using force or overloading the snow thrower. The unit will perform better and safer when it is used at the rate that it was designed to work at.
If your unit is not performing with the suggested condition, please contact us directly at info@greenworkstools.com or call our toll free line at 1-888-909-6757 we can look into some troubleshooting suggestions.