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- Coordinates with other products in Alteo colletion
- Kohler finishes resist corrosion and tarnishing
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Product Details
Specifications
Dimensions: H 3.0156 in, W 2.625 in, D 6.5 in
Questions & Answers
6Questions
Q:I have installed two of these spouts, both with problems. Each time this is installed, significant leaking from the spout occurs. There is a design flaw with this spout. We contacted Kohler who said no problems. Reviews indicate otherwise.
by|Oct 29, 2021
2 Answers
Q:Does this come with the interior parts?
by|May 30, 2020
1 Answer
Q:How to repair diverter?
by|Nov 8, 2019
2 Answers
Q:does diverter close off water completely?
by|Dec 12, 2018
2 Answers
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May 13, 2022
Looks great, but non functional
I had a plumber install this product (threaded connection) as part of the Alteo tub/shower trim kit. The spout leaked while the diverter is engaged. I swapped the spout to slip fit connection and the result was the same. Significant water leaks out of the spout resulting in poor showerhead pressure and wasted water. I received a warranty replacement from Kohler today and the tub spout does the exact same thing. You can adjust the diverter seal by pushing up on the diverter from underneath slowly to find a spot it leaks the least. It also makes noises while the diverter is engaged. Lastly when the water valve is turned off the diverter does not fall back to open position automatically. When you push it back down it feels like it's stuck in place. Very disappointed in this product.
by
Response from Customer Service May 13, 2022
Hello Bathremodel2022, my name is Kassi with Kohler Co. I am sorry to hear that your tub spout still leaks when trying to switch to the showerhead. For this tub spout, the piping from the wall should stick out at 5". The piping in the wall from the valve(handle) to the tub spout should also be copper. PVC can not be used to go to the tub spout however, it can be used to go to the showerhead. Could you please email our Customer Service team at KohlerCustServ@Kohler.com? We would like to visit with you so we may gather more information and find a satisfactory resolution for you! We look forward to hearing from you. -Kassi D., Kohler Customer Service
Customer review from kohler.comJun 23, 2023
Diverter is ineffective
This product does not divert the water to the shower 100%. At most, it only diverts about 75% and has done so since it was installed. After replacing the pressure valve yesterday, I was about to purchase a new one thinking I just had a lemon, but based on all of the other reviews, they all do the same thing. Very disappointing that my only options are now to replace the entire shower set with a different brand that works correctly, or to have a mis-matched set.
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Response from Kohler Product ExpertJun 23, 2023
Hello Jared, this is Lisa with Kohler Co. I am sorry to hear of what was occurring with your tub spout. Normal operation for a diverter tub spout will allow about 0.1 gallons to flow from the spout when the diverter is activated. We would like to connect with you direct to assist with what was occurring with your model. Please feel free to reach out to us at KohlerCustServ@Kohler.com. We are more than glad to help. Sincerely, Lisa A., Kohler Customer Service
Jun 21, 2023
Following the installation instructions it was fairly easy to install....
Following the installation instructions it was fairly easy to install. Problem solved.
by
Apr 26, 2023
by
Jan 8, 2023
Diverter Bath Spout
Looks great but functionality is less than desired…the pull lever is very hard to engage. Had the same spout previously and had the same issue.
by
Response from Customer Service Jan 11, 2023
Hello JHoward, this is Meli with Kohler Co. I am sorry to read the diverter on your Alteo bath spout is difficult to engage. The recessed design of the knob may become slippery when wet. I have shared your feed back with my design and engineering teams. If we may assist with your product in any way, please contact our customer care team at 1-800-456-4537 (M-F 8AM-5PM CST). We are here to help. Sincerely, Meli A., Kohler Customer Service
Customer review from kohler.comDec 24, 2022
Poorly designed and executed spout
Unfortunately, this is a poorly designed and executed spout, clunky and malfunctioning even after replacing it for a new one after Kohler concluded the one we got was malfunctioning and spending a little fortune in plumbers, of which Kohler covered only a minimal portion. Stay away from this product.
by
Response from 3CDec 26, 2022
Hi, this is Lisa with Kohler Co. I am sorry to hear of your experience with your tub spout. We would like to connect with you direct to further discuss this. Please Please feel free to contact us at 1-800-4KOHLER. We are glad to help! Sincerely, Lisa A., Kohler Customer Service.
Customer review from kohler.comSep 8, 2022
As expected. Fast delivery. Easy install. Just what we wanted...
As expected. Fast delivery. Easy install. Just what we wanted
by
May 12, 2022
The spout was a bit tricky to install as the...
The spout was a bit tricky to install as the insert can come out and is very difficult to put back in place. I found that using 2 small pieces of tape to hold the 2 pieces together in a circle allows you to drop it in place. I also found that it helps to have the pipe that the spout is connected to braced so when you push on the spout the pipe does not push into the wall. The spout works fine.
by
Mar 26, 2022
Diverter doesn't work
This is the second alteo bath spout we've had. The first was replaced after moving into a new house because it diverted only about 80% of the water when switching to the shower head. Replaced with brand new spout and it off the box only diverts about 75 to 80%of the water. Spend your money on a more consistent product.
by
Response from Kohler Product ExpertMar 26, 2022
Hi GabrielAptos, this is Lisa with Kohler Co. I am sorry to hear of your experience with your tub spout. The diverter tub spout function can still allow for 0.1 gpm of water from the tub spout, while it's in diverter mode. This would be normal function. If more water appears to be flowing from the spout than this, we do want to ensure we can connect with you direct to aid in a resolution. Please feel free to reach out to us at KohlerCustServ@Kohler.com for further assistance. We look forward to hearing from you. Sincerely, Lisa A., Kohler Customer Service
Feb 25, 2022
Does not work
The inside plastic stopped working after a few weeks
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Response from 3CFeb 25, 2022
Hi Cabra, this is Lisa with Kohler Co. I am sorry to hear of what has happened with your tub spout. We would like to direct connect with you to discuss your model. Please feel free to contact us at 1-800-4KOHLER (M-F, 8 a.m. – 5 p.m. CST) for further assistance. We are glad to help! Sincerely, Lisa A., Kohler Customer Service.
Customer review from kohler.com0/0
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Spout Type | |||
|---|---|---|---|
Standard | Standard | Standard | Tub |
Spout Reach (in.) | |||
6.5 in | 4.75 | 7.5 in | 6 in |
Plumbing Part Type | |||
Spout | Spout | Spout | Diverter |
Application | |||
Tub & Shower | Tub & Shower | Tub & Shower | Tub & Shower |
