Hi Nicelle,
Thanks for sharing your feedback. I'm sorry to hear about your experience. It is so important to us to know what our customers experience living with our products. Our goal is to continuously exceed expectation and feedback from people like you is essential for us to be able to do that. Although it sounds like you may have already changed your faucet, I'd be happy to help turn your experience around, even if it is after the fact.
Please feel free to reach out to me directly, my personal email address is: mrodriguez@kraususa.com
Thanks again for sharing your experience.
Best regards,
Mike
Kraus USA