Hello Kchaddock, thank you for your feedback. We are very sorry to hear about your recent unsatisfactory experience you had with our product. As the manufacturer, our mission is to provide complete customer satisfaction and quality products that deliver the expected performance.
Here are a few answers for you, per your comments:
1. Our Café Lights are designed and tested to be weather-resistant. The commercial-grade construction is designed for continuous, year-round usage.
2. Our team is available to assist you if you need LED Replacements.
3. The lights connect to your phone via Bluetooth, the distance range is 30 Ft.
4. When you close the LS Holiday app and re-open the app it will say " OFFLINE". Once you re-open the app if will automatically switch to " ONLINE".
Lastly, remember that our Cafe lights come with a 2-year warranty, so contact customer service should you have any problems or questions. (800-933-7188)