A: Hi there-
The eta we have at this time is October.
by|Apr 2, 2021
Q:It says the wood is stained. Is it sealed as well, or do I have to do that myself? I want to protect from rot and mold.
by|Jan 19, 2021
1 Answer
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A: All of our products will come with just a water based stain for color purposes only. We do recommend sealing as soon as possible before or after assembly and about once a year after that. Any water or oil based clear sealant should suffice.
by|Jan 19, 2021
Q:Typically with 2 people how long does it take to set this playset up
by|Aug 7, 2020
1 Answer
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A: Set aside at least 6 hours there are lots of parts and it takes time to put it together right.
by|Aug 10, 2020
Q:How big the space I need setup on?
by|Jul 31, 2020
1 Answer
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A: I would say at least 15x20 that way the kids have room to swim and run around it
by|Aug 2, 2020
Q:What is the height of the play deck? I have a 4yr that is 43in tall.
by|Jul 5, 2020
2 Answers
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A: Upper deck dimensions: 64 in. x 40 in. Upper deck height: 4 ft
by|Jul 8, 2020
A: Around 4ft. My 2 year old goes up the ladder just fine and down the slid
by|Aug 2, 2020
Q:About how much would it cost to have someone assemble it?
by|May 4, 2020
2 Answers
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A: Backyard Discovery works with a contract company called Go Configure to assemble our products. You can contact Go Configure at 1-888-888-5424 for an assembly quote.
by|May 7, 2020
A: It took about 10 hours to build. From what I read it's around 400. To have professional installation
by|May 30, 2020
Q:Do you have an add-on option for a climbing wall?
by|Apr 21, 2020
1 Answer
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A: Our original designs are the only configurations that have passed the ASTM (American Society for Testing and Materials) for safety. For this reason, we do not permit modifications to our products. We hope that this helps and please don’t hesitate to reach out to our Customer Advocate team for additional assistance at 800-856-4445 seven days a week 8am-6pm CT or email us at customerserv@backyarddiscovery.com or chat with us at backyarddiscovery.com.
by|Apr 22, 2020
Q:do you install at home?
by|Apr 6, 2020
1 Answer
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A: We work with a contract company called Go Configure to assemble our products. You can contact Go Configure at 1-888-888-5424 for an assembly quote.