Questions and Answers for Express Water Reverse Osmosis Water Filtration System 5 Stage RO Filter with Faucet and Tank 4 Free Replacement Filters 50 GPD

A:  Dear PHRNEE, Thank you for choosing Express Water. Our 5 Stage RO System does not include the re-mineralization filter (Alkaline Filter). However, you may upgrade your system and add the Alkaline Filter to the 5 Stage System. Please do not hesitate to contact us directly Monday- thru Friday, 10am-5pm (PST), should you have any further questions and/or concerns. We are here to help! It was our privilege to do business with you, and it would be our pleasure to continue serving you. Thank you and have a lovely day! Best Regards, Express Water Team Toll Free: (800)992-8876 Mon-Fri: 10am-5pm (PST)

A:  Dear Sumi, Thank you for your business and for taking the time to contact Express Water. The RO Filters are recommended to be replaced every 6 months to one year, depending on usage and quality of incoming water. RO Systems and Tanks are recommended to be sanitized every 1-2 years, depending on usage and quality of incoming water. Tanks are recommended to be replaced once every 3-5 years, depending on usage. Please do not hesitate to contact our office directly at (800) 992-8876, Monday-Friday, 10am-5pm (PST) should you have any further questions or concerns. We are here to help! Best Regards, Express Water Team Toll Free: (800)992-8876 Mon-Fri: 10am-5pm (PST)

A:  Dear memopj, Thank you for your interest in Express Water products! We appreciate the opportunity to assist you! To better assist you, we kindly ask if you can please contact us directly at 1-800-992-8876. Please do not hesitate to contact our office directly, Monday-Friday, 10am-5pm (PST) should you have any further questions or concerns. We are here to help! It was our privilege to do business with you, and it would be our pleasure to continue serving you. Best Regards, Express Water Team Toll Free: (800)992-8876 Mon-Fri: 10am-5pm (PST)

A:  Dear Kris, Thank you for reaching out to Express Water. For drinking/cooking use, we highly recommend any of our under the sink Reverse Osmosis Systems. Our RO Systems will be effective in removing all contaminants including arsenic from the water, boasting a between 90-99% rejection rate. The RO Membrane Filter, where the purification takes place, will be responsible for rejecting these contaminants down the drain, leaving you with the purest and safest water for drinking and cooking use only. Please do not hesitate to contact our office directly at (800)992-8876, Monday-Friday, 10am-5pm (PST) should you have any further questions or concerns. We are here to help! Best Regards, Express Water Team Toll Free: (800)992-8876 Mon-Fri: 10am-5pm (PST)

A:  Dear Roberto, We understand your concern and thank you for your patience. We recommend consulting with your physician for a more personalized medical advice as we are not qualified medical physicians. It was our privilege to do business with you, and it would be our pleasure to continue serving you. Thank you and have a lovely day! Best Regards, Express Water Team Toll Free: (800)992-8876 Mon-Fri: 10am-5pm (PST)

A:  Dear slownsteady, Thank you for your business and for taking the time to contact Express Water. You may connect this RO System to your icemaker using the extra connections and tubing provided in the Express Water Refrigerator/Icemaker Kit. Please Note: We do not recommend the distance from the RO Tank and Refrigerator/Icemaker to be more than 15-feet to prevent pressure loss. Please do not hesitate to contact our office directly at (800)992-8876, Monday-Friday, 10am-5pm (PST) should you have any further questions or concerns. We are here to help! It was our privilege to do business with you, and it would be our pleasure to continue serving you. Best Regards, Express Water Team Toll Free: (800)992-8876 Mon-Fri: 10am-5pm (PST)

A:  Dear Lil1, Thank you for taking the time to contact Express Water. The Reverse Osmosis process will need to discharge the contaminants down the drain in order to produce the purest water. The discharge rate is about 3-4 gallons to generate 1-gallon of pure water depending on your incoming water pressure, temperature and the quality of the water. Please do not hesitate to contact our office directly at (800)992-8876, Monday-Friday, 10am-5pm (PST) should you have any further questions or concerns. We are here to help! Thank you for your patience and consideration! Have a lovely day! Best Regards, Express Water Team Toll Free: (800)992-8876 Mon-Fri: 10am-5pm (PST)

A:  Dear Question, Thank you for reaching out to Express Water. To check out our NSF Certification of the RO5DX and RO10DX Systems on the NSF website, please use the link below: https://info.nsf.org/Certified/dwtu/listings.asp?CompanyName=express+water&submit1=Search+by+Manufacturer&Program=DWTU Please be sure to type in Express Water under the Manufacturer search box. Please do not hesitate to contact our office directly at (800)992-8876, Monday-Friday, 10am-5pm (PST) should you have any further questions or concerns. We are here to help! Best Regards, Express Water Team Toll Free: (800)992-8876 Mon-Fri: 10am-5pm (PST)