Questions and Answers for Frigidaire 29.6 in. 20.4 cu. ft. Top Freezer Refrigerator

A:  Hi Frig! We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention. It was an uncommon instance. We'd like to learn more about your specific situation and make things right. At your convenience, please contact us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Christian

A:  Thank you for reaching out to us regarding your inquiry. If you happen to experience any issues opening the drawer of your top freezer, feel free to reach out us here or via Live Chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.-8 p.m. EST, and we'll be glad to help. - Jessica

A:  Hi, Lamar. Thank you for reaching out. This model doesn't have an air filter. ~Ruth

A:  We would be happy to assist you with that! Our customer service team may be reached via Live Chat on our website, or you may call 1- 800-374-4432 Mon - Fri, 8:30 am – 8 pm (EST). Kindly, Anna

A:  Hello, Shubb. For the compressor to maintain proper temperatures, we recommend not installing the refrigerator where the temperature will drop below 55°F (13°C) or rise above 110°F (43°C). If you have any questions about the installation requirements for any of our products, don’t hesitate to join us via Live Chat on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30AM-8PM EST). We’ll be happy to help! ~ Hailea

A:  Hey, Mark! This refrigerator model does have wheels on it. We hope this helps with your shopping experience. ~Courtney

A:  Thank you for your questions, Carl. We're excited to help. Having the temperature set to the recommended temperatures should prevent items from freezing in the fresh food section. You would also want to ensure nothing is blocking the airflow vent. When it comes to ice build-up on the back of the appliance, we would love to gather additional information as this is not a normal operating action. At your convenience, we’re available via Live Chat on our branded page (M-F, 8:30 AM-8 PM EST). -Chris

A:  There is no ice build up in the back of the frig and nothing freezes.

A:  Hey, nancy! The model listed does not appear to be energy star certified. ~Courtney