Questions and Answers for GE 36 in. Gas Cooktop in Stainless Steel with 5 Burners including Power Boil Burner

A:  Hi - We're so glad you asked this question, and we have good news for you! Yes, GE glass cooktops are made of a durable, scratch-resistant ceramic glass material. The glass ceramic cooktops are scratch resistant, yet not scratch proof. Thanks so much for considering GE Appliances for your home! We'll be here for you anytime you have questions. - Sharon@GEA

A:  Thank you for the detailed instructions! It sounds like there is a good chance of getting it back to normal. I was concerned about scratching it or causing some other damage.

A:  Hello - Thanks for your question; we are happy to help! Burned-on residue cleaning instructions: Allow the cooktop to cool. Spread a few drops of CeramaBryte® (WX10X300) over the entire burned-on area. Using the included CeramaBryte® Cleaning Pad (WX10X350), rub the residue area, applying pressure as needed. For heavy, burned-on residue: Hold a razor scraper ((WX10X0302) at approximately a 45º angle against the ceramic glass surface and scrape the soil. It will be necessary to apply pressure to the razor scraper in order to remove the residue. Keep a small amount of cream on the residue as you scrape. After scraping with the razor scraper, use the scrub sponge to remove any remaining residue. For additional protection, after all residue has been removed, polish the entire surface with the CeramaBryte® and a paper towel. We hope this helps. Thanks for checking. Olga@GEA

A:  I use a razor with some lube like dishwashing soap after letting the burned residue soak for a while. if your not comfortable with a razor use a plastic scraper. If you have a steamer this works good too to loosen things up .

A:  Hi, Thanks for choosing GE Appliances! It's a pleasure having you with us and we'd be happy to assist you. We found that there is not compatible griddle for this gas cooktop, and we apologize for the inconvenience. Let us know if you have any further questions or concerns. Take care! -Sylvia@GEA

A:  Hi there, we appreciate you reaching out to us. Yes, this height includes the part of the cooktop that sits under the counter. We hope that helps! - Guy@GEA

A:  Yes , It works great , easy to clean better control and performance than our indoor pro range cooktop. We have this in our outdoor kitchen.

A:  Hi Sam - Thanks for reaching out to us! We truly appreciate you considering this fantastic gas cooktop for your home and are happy to answer this for you. This model is a gas-on-glass cooktop with a sturdy ceramic glass material and 5 sealed burners that creates a sleek and easy to clean cooking surface! It is designed with continuous deluxe cast iron grates that are dishwasher safe, provide more room for large cookware, and offer a more commercial look and feel. Please feel free to reach back out to us if you have any additional questions about this cooktop or using it in the future. We are always happy to help! -Eliza@GEA

A:  It is a glass cooktop with the burners and grates being above the glass cooktop

A:  We use a lodge cast iron wic works great . If you go to te GE appliance website put in your model number JGP5536DLBB it can lead you to options available for GE griddles. Its kind of confusing but they make some that will fit. I would call them they can direct you faster .GEappliances.com

A:  Hi Virginia - Thank for viewing GE Model # JGP5536DLBB! We do not offer a specific griddle for use with this cooktop. Various griddles are sold through local retailers. Keep in touch at GEAppliances.com. Sue

A:  Here are a few ideas depending on the condition of your cooktop. If you have just cooked its best to give the top a quick wipedown with sponge and water which will stop stains from setting in. If you have slight build up some of the glass top cleaner polish available can handle this. When things get bad try a grease cutter , let it set long enough to soften before you wipe. Several applications usually get it cleaned. We have also used a wet sponge put in a microwave the let the sponge sit on the area affected. Now if your experienced with a window scraper IE razor blade, this is where we usually start for badly stained cooktops. Use it with a grease cutter as lube and the blade on edge will get most build up off without scratching. After all cleanings use a cooktop cleaner polish so it will clean up easier next time.

A:  Hi LR - Thanks for choosing GE! We are happy to offer assistance. Clean the glass cooktop with a mild soap and water or 50/50 solution of vinegar and water. For guidance please consult the Use and Care Manual at the following link or simply scroll down the page to Info & Guides: https://images.homedepot-static.com/catalog/pdfImages/37/378c1ee6-0788-4433-97e7-7ab4ca91c581.pdf - Keep in touch at GEAppliances.com. Sue

A:  Hi JT- Thanks for your interest in GE! The burner locations are not interchangeable. Keep in touch! Sue