Questions and Answers for Gorilla Playsets DIY Outing III Wooden Outdoor Playset with Canopy Roof, 2 Wave Slides, Rock Wall, and Backyard Swing Set Accessories
Q:Does it come with the easy frame brace ? And is it needed ? And does it come with anchors ?
by|May 23, 2024
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Q:Is there a playset with a open spiral slide?
by|May 23, 2024
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Q:What kind of wood is used in Gorilla playsets?
by|May 18, 2024
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A: Gorilla Playsets use premium cedar wood in their outdoor playsets. Cedar is chosen for its natural resistance to decay, rot, and insect damage, making it an excellent choice for outdoor structures.
by|May 21, 2024
Q:Hi, asked a question here before, and was told the slide needs to be level w/the ground for safety reasons. Not worried about this as my kids legs reach the ground when at the bottom. I need to know if the slide can hold weight if 12” from the ground : )
by|May 16, 2024
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A: Please contact our customer service number with more information so we can better assist you. 800-882-0272 Thank you
by|May 17, 2024
Q:Hi, our boys are enjoying this so far. The way the ground is where we placed it, the end of the tube slide doesn’t touch the ground. The Support is placed under it but the very end of the slide is maybe 10” off the ground. Will this pose any issues??
by|May 14, 2024
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A: It's important for the slide to be close to the ground to ensure safe dismounting. You might need to adjust the support or level the ground beneath the slide to bring it closer to the recommended height. For more help, please reach out to our customer service. Thank you
by|May 16, 2024
Q:How many boxes does it come in if shipped to home
by|May 7, 2024
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A: There will be 5 poxes for this set. Please let us know if there is anything else you need. Thank you
by|May 13, 2024
Q:What size is the canopy?
by|May 7, 2024
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A: 44" X 113" Please let us know if you have any other questions. Thank you
by|May 7, 2024
Q:Does the OUTING SWING SET come in cedar? It is not clear in the product description on what type of wood this specific swing set is made out of.
by|May 6, 2024
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A: The Outing is available in cedar with a beautiful amber finish. Please let us know if there is anything else we can do to help.