Q:we broke one of the glass shades. where can we get a replacementt?
by|Aug 6, 2022
1 Answer
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A: Hi splash, please contact customer service at 1-855-HD-HAMPTON (1-855- 434267866) they will be able to better assist you. Thanks!
by|Apr 25, 2023
1 found this answer helpful
Q:Does the Case come in 5 light fixture
by|May 13, 2022
1 Answer
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A: Hello, thank you for your question. The Cade family only comes in 2, 3, and 4 light options at this time, we apologize for the inconvenience.
by|Feb 23, 2024
1 found this answer helpful
Q:I need a 4 light fixture. Is the Cade available with 4 lights?
by|Mar 19, 2022
1 Answer
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A: Hi Tina, please search SKU# 316665581 for the Cade 4-light vanity fixture.
by|Mar 21, 2022
Q:is the bulb socket a regular size and not smaller ?
by|Feb 7, 2022
1 Answer
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A: Hi dawn, this light uses a standard E26 base (medium base) bulb.
by|Feb 23, 2024
2 found this answer helpful
Q:Right now we have this light installed with the globes facing up. But we decided to change the position of the globes to face down. How do we do this?
by|Nov 2, 2021
1 Answer
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A: Hi Barbara, thank you for your question. To change the position of the shades, you will need to remove the entire fixture from the wall and re-install facing downwards. If you need additional assistance, please refer to the "instructions/assembly" link under the "Info & Guides" section of this items product information page on THD.com, or call customer service at 800-446-9092.
by|Feb 23, 2024
2 found this answer helpful
Q:This has a dent in one of the cup holders. How do I exchange asap?
by|Sep 17, 2021
2 Answers
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A: Hi angelac, please reach out to our customer service department at 800-446-9092, they will be able to better assist you. Thank you!
by|Mar 13, 2022
1 found this answer helpful
A: Maybe just take one of the globes off and take it in and see if they can just swap it for you instead of needing to swap the entire unit.
by|Feb 23, 2024
2 found this answer helpful
Q:Can I purchase replacement frosted glass shades for this light? Thank you!
by|May 2, 2021
1 Answer
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A: Hi Deb, thank you for your inquiry. Please reach out to our customer service department at 800-446-9092, they will be able to better assist you. Thank you!
by|Feb 23, 2024
2 found this answer helpful
Q:I see on some of the reviews that after a year or two there is a problem with rusting. Is this true with all colors? We want the brushed nickel.
by|Feb 5, 2021
6 Answers
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A: Hi David, thank you for your inquiry. All of our products go through rigorous testing, and this vanity light is rated for damp locations.
by|Feb 23, 2024
1 found this answer helpful
A: I installed for a tenant. When they moved out in 5 years, it was destroyed by rust. I couldn't believe it. I don't know how soon it started, but it looked like it was found in a ship wreck.
by|Mar 5, 2024
4 found this answer helpful
A: Yes, ours started rusting within a few months. Mostly at the thumb screws and the corners. I sent the company photos and they sent me new sconces, but I'm afraid they'll start rusting fairly quickly, just like the original ones, unless they changed the composition of their metal. I haven't installed the replacements yet.
by|Feb 23, 2024
3 found this answer helpful
A: I live in Arizona so natural humidity is not a problem. I also have plenty of ventilation in my bathrooms. If you really want the nickel there is a Clear coat spray that is used on chrome and high heat engines. So it will protect the metal from just about anything. Be sure to cover the sockets if you decide to do that. I use it on my outside things because the sun destroys everything if not protected. You can get it at HD. You should make sure you have good ventilation in your bath or fix it first. That can ruin everything you can see.
by|Feb 23, 2024
3 found this answer helpful
A: I only lived in that house for 2years but didn't get any rusting. It was a good lamp.
by|Feb 23, 2024
3 found this answer helpful
A: Yes it's true. We used this vanity light in our bathroom and has rusted - especially on the bottom. We've had it for about 2 years.
by|Feb 23, 2024
2 found this answer helpful
Q:can you get this in chrome?
by|Oct 5, 2020
3 Answers
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A: yes. I got it in polished chrome. very nice
by|Mar 13, 2022
1 found this answer helpful
A: Hello.
I would look on the Home Depot web site to see which items they carry. You may also want to check with Hampton Bay to see if they offer the item in chrome. Calling your nearest Home Depot Store, the lighting Department may be able to check with Hampton Bay to see if your choice is available for special ordering.
by|Oct 6, 2020
A: Hello, this fixture is currently only available in the brushed nickel finish. Thank you!
by|Mar 13, 2022
1 found this answer helpful
Q:Love the light. How can we order replacement shades?
by|Sep 20, 2020
1 Answer
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A: Please reach out to our customer service department at 800-446-9092. Thank you!