Questions and Answers for Home Accents Holiday 6.5 ft Festive Pine Pre-Lit Artificial Christmas Tree with 250 Color Changing LED Lights

A:  No

A:  Please reach out to THD customer service for assistance of getting a remote

A:  If you still can't get it resolved. Please email us at customerservice@willis.com.tw. Please provide your full name, product SKU# / Model#, product description, detail description of the issue you're encountering, as well as some clear images of the issue, for us to better assist you

A:  Hi. Had the same problem and just figured it out. Unplug the connector between the two sections that are different and flip the plug the other way around and reply it in. it may seem tougher to plug in but it does go and will align with the other section.

A:  Each of the four leg is 10.5? from center of trunk.

A:  Yes. There are three modes: white; color; alternating between white, color, and off.

A:  Yes. It can be set on white, colored, or both white and colors (where the colors change slowly from white to colored and back again).

A:  We haven't had any issues of this tree shedding it's needles. Fresh out of the box and after fluffing the branches there was very little shedding of the needles. It really is a beautiful tree.

A:  Light string is UL certified

A:  Yes, it comes with a stand. We had to resort to using a hammer to slide the 4 sections into the base of the tree. The way the parts are manufactured, it was not possible for us to slide the sections in by hand.

A:  Yes

A:  Thank you for your recent inquiry with The Home Depot regarding Home Accents Holiday 6.5 ft Festive Pine Pre-Lit Artificial Christmas Tree with 250 Color Changing LED Lights (312482786). Currently this time appears to have been removed from the site. We are unable to access specs for the item. We appreciate your business and look forward to serving you in the future.