Questions and Answers for Home Decorators Collection Tager 60 in. Smart Indoor/Outdoor Matte Black with Whiskey Barrel Blades Ceiling Fan with Remote Powered by Hubspace

A:  This fan can only be installed on basic on/off wall switches. There is no specific brand, simply ensure that the wall switch the fan is installed on can only toggle on or off. Fan speeds can only be changed using the included remote control or the Hubspace app.

A:  Unfortunately, this fan model is not compatible with third party devices that change the fan speeds. Because this fan uses an energy saving DC motor, it has a special controller module that adjusts the fan speeds from your home's AC power. Wall controls will interfere with this module and prevent the fan from working properly.

A:  The smart functionality does not need to be used to operate the fan. However, the fan will always be ready to pair over bluetooth via the "Hubspace" app and that connectivity cannot be blocked or disabled.

A:  Hello, we are sorry to hear that you are having issues with your ceiling fan. Please reach out to our customer service team and we will be happy to help identify the issue and find a solution. Our customer service number is 1-877-902-5588, and the hours of operation are between 10 AM EST - 6 PM EST.

A:  Yes, you can install this fan on heavily sloped ceilings using a universal ceiling fan slope kit as you described. This fan uses a threaded downrod with a 3/4 inch interior diameter (1 inch exterior but most sellers go by the interior).

A:  The fan includes a 66 inch extension wire. If you need more length you can order an additional extension wire to add on by contacting customer service at 1-877-902-5588.

A:  This fan model is only compatible with the hand held remote model and with the Hubspace app. If you are experiencing interference across multiple fans and remotes, follow the "Learning Process" instructions in the owner's manual (page 12) so the fan will only respond to a single remote that you choose to pair with it. If you need further assistance with the pairing process or need a wall holder for the remote, contact customer service at 1-877-902-5588.