Q:Does In-home installation take away old toilet and if so how much to do so?
by|Aug 23, 2023
1 Answer
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A: Hi Daphne, my name is Meli with Kohler Co. I am happy to assist with your question. The Home Depot offers full-service installation which will include removal and haul away of your old toilet, to new toilet installation, testing, and cleanup. Thank you for choosing Kohler.
by|Aug 24, 2023
Q:Is toilet seat included
by|Jul 29, 2023
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A: Hi VBlake, this is Sarah with Kohler Customer Service. I am glad to address your question. The toilet seat is not included with the toilet. It is sold separately. Thank you for choosing Kohler.
by|Feb 22, 2024
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Q:Does this come in 14in rough?
by|Jul 16, 2023
1 Answer
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A: Hi Adam, this is Sarah with Kohler Customer Service. I am glad to address your question. At this time, the Memoirs two piece toilet is not available in a 14" rough in. Thank you for contacting Kohler.
by|Jul 18, 2023
Q:I love the look of the Memoirs line, and have very limited space. I there anything at all in the series that has a 10 in rough-in (and preferably a round bowl)?
by|Jun 9, 2023
1 Answer
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A: Stately, my name is Jessica with Kohler Customer Service. I am happy to assist with your inquiry. K-3933-0 is a 12" rough-in. K-6428 and K-6424 can be installed as a 10" rough-in using K-5383 10: rough-in Full Skirt and Attachment System. Thank you for choosing Kohler.
by|Jun 9, 2023
Q:Is this model toilet available with a 14" rough in?
by|May 4, 2023
1 Answer
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A: Hi bdcoo, my name is Meli with Kohler Co. I am happy to assist with your question. The Memoirs Stately is not available in a 14 inch rough in. Thank you for choosing Kohler.
by|May 5, 2023
Q:I am looking for toilet tank lever kit for model # K-3933-96 and K-3888/47
by|Mar 1, 2023
1 Answer
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A: Hi Mark, this is Sarah with Kohler Customer Service. I am glad to address your question. The trip lever for the K-3933 is 1160316. The trip lever for the K-3888 is 1034693. Thank you for choosing Kohler.
by|Mar 1, 2023
Q:How high off the floor should the flange be for this unit?
by|Feb 25, 2023
1 Answer
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A: Hi Mark, this is Sarah with Kohler Customer Service. I am glad to address your question. The flange should be within 1/4" below to 1/4" above the finished floor. Thank you for choosing Kohler.
by|Feb 27, 2023
Q:What is the difference between Internet# 203310025
Model# K-3933-0 and Internet# 203075708 Model K 38170. Thanks.
by|Feb 20, 2023
1 Answer
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A: Hi Sophia, this is Sarah with Kohler Customer Service. I am glad to address your question. The K-3817 is the Memoirs elongated toilet; the K-3933 is the Memoirs round toilet. Thank you for choosing Kohler.
by|Feb 21, 2023
Q:Will the Kohler Puretide Bidet toilet seat (non-electric) fit this toilet?
by|Feb 10, 2023
1 Answer
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A: Hi Suwayon, this is Sarah with Kohler Customer Service. I am glad to address your question. Yes, the K-76923 Puretide round seat is compatible with this toilet. Thank you for choosing Kohler.
by|Feb 14, 2023
Q:Is measurement of seat height to top of basin or seat (16.5)?
by|Jan 25, 2023
1 Answer
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A: Hi Octavia, my name is Meli with Kohler Co. I am happy to assist with your question. The Memoirs Stately height of 16-1/2" is from the floor to the top of the toilet bowl without the toilet seat. Thank you for choosing Kohler.