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Questions and Answers for KRAUS Single-Handle Waterfall Bathroom Vessel Sink Faucet in Satin Nickel with Glass Disk in Clear

Internet #203258553

Model #KGW-1700-PU-10SN-CL

Store SKU #1000795719

Single-Handle Waterfall Bathroom Vessel Sink Faucet in Satin Nickel with Glass Disk in Clear
(76)Questions & Answers (37)
  • Single hole installation coordinates with any vessel sink
  • Includes faucet, pop-up drain, water lines and hardware
  • Brass construction with tempered glass disk
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Questions & Answers

37Questions
caret
Q:What is the small hex wrench for, in the box? It?s not mentioned in the instructions.
by|Aug 12, 2023
1 Answer
Answer This Question

A:  Hi Alaina, The small hex wrench can be used for overall maintenance with your faucet but is not required for installation.

by|Aug 14, 2023
    caret
    Q:How do I assemble the water fall faucet with goldfish disk
    by|Dec 21, 2022
    1 Answer
    Answer This Question

    A:  Hi Jerry, If you need assistance with the installation of your new waterfall faucet we can certainly help you with that. Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com so we can assist you with that right away!

    by|Dec 23, 2022
      caret
      Q:How to get replacement cartridge?
      by|Oct 8, 2022
      1 Answer
      Answer This Question

      A:  Hi Ponders, Thanks for reaching out. We can certainly assist you with getting a replacement cartridge for your faucet, we actually have a Limited Lifetime Warranty available with proof of purchase and we can potentially cover the cost of that cartridge as well. Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com so we can assist you with that right away.

      by|Aug 15, 2023
        1 found this answer helpful
        caret
        Q:Are the parts easy to find. I have same style but don't know the brand. I had to replace the cartridges. So hard to find the parts for. No name or part # on the piece.
        by|Jun 2, 2021
        1 Answer
        Answer This Question

        A:  Hi Law, Thanks for reachign out to us. Yes, we have parts available should you ever require them. Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com with any additional questions. Happy to assist. Thank you for reaching out.

        by|Jun 3, 2021
          caret
          Q:Hi, is there a complete kit including faucet, popup drain, and mounting ring on this same color (nickel + brown) ? Thanks!
          by|Jun 26, 2020
          1 Answer
          Answer This Question

          A:  Hello, thanks for your question, we currently have the KGW-1700-PU-10SN-BRCL combination, it's everything you mentioned, you would only need to purchase the mounting ring separately. Feel free to give us a calla t 1-800-775-0703 or email, chat or text us if you have any other questions.

          by|Jun 30, 2020
            caret
            Q:I purchased this faucet a few years ago and wanted to know if there is a known issue with with either the hot or cold water not working at times? For example when I move the arm to the right it make a loud noise and then the hot water doesn't come out. None of my other sink faucets have this issue. Just curious to see if anyone else has or is having this issue. **Sorry for any misspelling, hard to go back and edit on a cell phone**
            by|Mar 9, 2020
            3 Answers
            Answer This Question

            A:  Hi Buffy, I'm sorry to hear about the issue you are having with your faucet, we would love to help troubleshoot this issue with you, Please call us at 1-800-775-0703 or email customerservice@kraususa.com so we can get this taken care of for you!

            by|Mar 9, 2020

              A:  We have had ours for over a year with no such issues.

              by|Nov 2, 2020
                1 found this answer helpful

                A:  Mine works well. The only thing is that you have to make sure that it is completely turned off,otherwise it will run slowly with a hissing sound.

                by|Nov 2, 2020
                  1 found this answer helpful
                  caret
                  Q:Do you have the specifications on height
                  by|Nov 19, 2019
                  2 Answers
                  Answer This Question

                  A:  Hi Tim, Yes, spec sheets are available directly on the website. Our KGW-1700 measures in 12.75" height. Hope this helps. Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com with any additional questions. Happy to assist. Best regards, Mike Kraus USA

                  by|Nov 21, 2019

                    A:  The faucet height is 12.75 inches and the spout height is 10.5 inches.

                    by|Nov 22, 2019
                      caret
                      Q:The water goes up the glass on the underside and spills down the outside of the sink. Is there anyway to fix this?
                      by|Sep 13, 2019
                      1 Answer
                      Answer This Question

                      A:  Hi Julie, we are sorry to hear that your faucet is leaking and we'd be also happy to review the installation with you. I've taken the liberty of creating a case for you with our Customer Service Team: case -224270. Please contact our customer service department at 1-800- 775-0703 or by email at customerservice@kraususa.com so we can help you fix the leaking faucet or replace it under the lifetime warranty. Thank you for sharing your experience with us and giving us the opportunity to remedy the situation. Best, Mike Kraus USA

                      by|Sep 13, 2019
                        page 2

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                        Faucet Hole Fit

                        1

                        1

                        1

                        1

                        Drain Kit Included

                        Drain Kit Included

                        Drain Kit Included

                        Drain Kit Included

                        Drain Kit Included

                        Spout Type

                        Low Arc

                        Low Arc

                        Low Arc

                        Low Arc

                        Number of Faucet Handles

                        Single Handle

                        Single Handle

                        Single Handle

                        Single Handle

                        Handle Type

                        Lever Handle

                        Lever Handle

                        Lever Handle

                        Lever Handle