Questions and Answers for LG 10,000 BTU Portable Air Conditioner LP1021BSSM Cools 450 Sq. Ft. with Dehumidifier and Wi-Fi in Gray

A:  Hi there! Your portable air conditioner comes with a washable filter. Here's a short video to help take you through the steps of cleaning your filters: https://www.youtube.com/watch?v=swYgMi2Lj4A. Should you need any extra assistance, please feel free to DM us on social @LGUSSupport. Thanks!

A:  Yes

A:  Yes a three prong 

A:  Its plug is meant to be plugged into a standard 120V , 3-wire circuit breaker grounding receptacle rated at 15A. Please see page 9 of the owner's manual for a picture. (The following is a link to a digital copy of the owner's manual: https://www.lg.com/us/support/product/lg-LP1021BSSM.ABLAOSH). ^Chris

A:  Hi, there! If your LG 10,000 BTU Smart Wi-Fi Portable Air Conditioner, model LP1021BSSM is consistently drawing more current (14.25 amps) than its rated value (12 amps) and trips a 15-amp circuit breaker, it may indicate a potential issue with the unit or the electrical circuit. Here are some considerations: - Exceeding the Rated Amperage: Continuously drawing more amperage than the rated value can indicate a problem with the air conditioner. It may be due to a malfunction, a wiring issue, or excessive load on the unit. - Circuit Breaker: A 15-amp circuit breaker should be able to handle an appliance rated at 12 amps. If the circuit breaker consistently trips when the air conditioner cycles, it suggests that there may be an issue with the air conditioner, such as an electrical short or a compressor problem. - Compatibility: Ensure that the unit is plugged into a dedicated outlet with a properly functioning 15-amp circuit breaker. Avoid using extension cords or multiple devices on the same circuit, as this can overload it. - Professional Inspection: Given the potential electrical safety concerns and the need to diagnose the exact issue, it's advisable to have the air conditioner inspected by a qualified technician. They can assess the unit for any defects, perform electrical testing, and address any wiring or component issues. In summary, consistently exceeding the rated amperage and tripping a circuit breaker when using your LG LP1021BSSM portable air conditioner is not normal and may indicate an issue with the unit or the electrical circuit. It's recommended to have the unit inspected by a professional technician to ensure safe and proper operation. ^Danee

A:  The flexible vent hose for the LG 10,000 BTU Smart Wi-Fi Portable Air Conditioner , Model # LP1021BSSM has a diameter of 5"...^Ivan

A:  Hi, Lynn. The LG 10,000 BTU Smart Wi-Fi Portable Air Conditioner, model LP1021BSSM is a portable air conditioner model from LG. Portable air conditioners are designed to be placed inside a room and do not require a permanent window vent installation like traditional window air conditioners. Portable air conditioners work by venting hot air out of the room through a flexible exhaust hose that is typically attached to a window venting kit. The window venting kit allows the hot air to be directed outside while cooling the indoor air. The purpose for attaching the flexible exhaust hose to the window vent panel is so you can expel all that hot-moisture laden air that the air conditioner extracts from the room to the outside. Without the flexible hose, the portable air conditioner would just be recycling all that hot, moisture-laden air back into the room. If you don't have access to a traditional window, and if you have a sliding glass door, it will be your own discretion to use a specially designed sliding glass door vent kit that allows you to install the exhaust hose securely in the door's gap. Before purchasing a portable air conditioner, it's essential to consider the venting options available in the room where you plan to use it. Be sure to check the manufacturer's recommendations and guidelines for proper venting, as well as any venting kits or accessories that are compatible with the specific portable air conditioner model you are considering. ^Danee

A:  Thank you for your interest in the LG 10,000 BTU Smart Wi-Fi Portable Air Conditioner (LP1021BSSM) model. If you need to return any other products, we accept returns within 15 days of delivery. Please report any shipping, delivery, or product damage issues to LG Order Support within 5 business days of delivery for a full refund. Returns are subject to an 8% restocking fee for undamaged and non-defective products. To start the return process, you'll receive a Return Merchandise Authorization (RMA) after approval of your request. Please make sure to return the item within 15 days of receiving the RMA. Don't forget to include all original packaging and items that came with the product. Missing items may result in a partial refund. You can visit: https://www.lg.com/us/shop-lg/shop-faq for more information. You can easily get in touch with us for additional by sending us a private message on Facebook or Twitter using @LGUSSupport, and we would be glad to help. ^Cris

A:  Hello, Fred! Thank you for asking us about the LG Air Conditioner model LP1021BSSM. To answer your question this model is designed with a self-evaporative system, which reduces the need for manual draining under normal conditions. However, in high humidity situations, minimal draining might occur. If you notice excessive water buildup, please refer to your user manual for proper maintenance instructions. -Shae

A:  Hello, Josiah! The top and bottom sides of the window vent panel assembly have foam weather seals for these kinds of situations, and to mitigate any rain coming into the unit, be sure to shape the diffuser end of the vent hose into an inverted U shape just inside the window to allow any rain or condensation to drain out of the window. ^ian

A:  I've never used a hose. Unfortunately, I had to stop using the unit because it kept blowing the fuse. I would need to upgrade my electrical line to 20 AMPS.

A:  Great question! For detailed step by step instructions, please see page 16 of the owner's manual. A digital copy can be found at the following link: https://www.lg.com/us/support/product/lg-LP1021BSSM.ABLAOSH ^Chris