Q:This product, the Genta Lx 24 inch towel bar in chrome, is described by Home Depot as the LX model BH3824CH. However, when it arrived there was no indication on the box that it was the LX model, just Genta BH3824CH. Please explain. Thank you!
by|Dec 12, 2023
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A: Hello David and thank you for your interest in Moen products. The Moen Genta LX 24-inch Towel Bar is the only Genta style bar we carry. If you have additional questions, please feel free to call us at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time)
by|Dec 16, 2023
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Q:Can these mounting brackets be glued to tile?
by|Mar 26, 2023
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A: Hello Cody and thank you for your interest in Moen products. The Moen Genta 9-inch Hand Towel Bar is designed to be installed with the anchors that go into the wall. If you have additional questions, please feel free to call us at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time)
by|Mar 27, 2023
Q:What is the difference between genta and genta lx?
by|Feb 13, 2023
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A: Hello Jessica and thank you for your interest in Moen products. The Moen
Genta LX 18 in. Towel Bar in Brushed Nickel is designed to complement the Genta and Genta LX collection of faucets. The Genta collection is currently a retired collection; however, the Genta LX collection is a currently manufactured collection by Moen. For pre-purchase, installation, and warranty assistance, please feel free to call us at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
by|Feb 14, 2023
Q:Can this be hung upside down instead of on the wall? For example—under a shelf?
by|Jul 16, 2022
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A: Hello Qtalps and thank you for your interest in Moen products. The Moen Genta 6.88 in. Hand Towel Bar in Matte Black is designed to be installed parallel to a finished wall and includes mounting hardware for drywall /stud installation. Moen has not tested/evaluated other ways of installing/using this product; therefore, we cannot confirm/recommend this product can be used in this manner. For pre-purchase, installation and warranty assistance, please feel free to call us at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
by|Jul 17, 2022
Q:what size is the set screw for this item?
by|Jun 12, 2022
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A: Hello cg413 and thank you for your interest in Moen products. The Moen Genta 6.88 in. Hand Towel Bar in Brushed Nickel includes 2 setscrews, size M4 x .7 x 8mm. Should you have any additional questions regarding a Moen product, please contact Moen directly at 800-289-6636. Our business hours are 8:00 a.m. - 7:00 p.m. Monday through Friday Eastern Time.
by|Jun 13, 2022
Q:Genta 18 in. Towel Bar in Matte Black; is this resistant to rust/corrosion in the shower?
by|Mar 8, 2022
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A: Hello LDCJ and thank you for your interest in Moen products. The Moen Genta 18 in. Towel Bar in Matte Black is not designed to be installed inside the shower. Moen would not recommend this product being installed inside the shower. Should you have any additional pre-purchase questions, please contact Moen directly at 800-289-6636. Our business hours are 8:00 a.m. - 7:00 p.m. Monday through Friday Eastern Time.
by|Mar 9, 2022
A: See below, from website, product discription
High quality finish - will resist rust and corrosion through everyday use
by|Mar 10, 2022
Q:What is the dimension of the set screw? I lost mine and need to order a replacement.
by|Feb 2, 2022
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A: Hello Annie and thank you for your interest in Moen Genta 18 in. Towel Bar in Matte Black model BH3818BL. The set screw size is 8mm long, M4 X .7 thread. If you have additional questions please feel free to call us at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am – 7:00 pm (Eastern Time).
by|Feb 3, 2022
Q:What is the full length including the end mounting section?
by|May 24, 2021
1 Answer
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A: Hello and thank you for your interest in Moen products. The MOEN Genta 18 in. Towel Bar in Chrome has a full length of 20". If you have additional questions, please call us at 1-800-289-6636; we are available Monday through Friday from 9:00 am – 5:30 pm Eastern Time.