Questions and Answers for PENTAIR 15 GPM Whole House NaturSoft Water Softener Alternative System

A:  When it is in the pipe, under pressure (or not exposed to oxygen) it does not revert. If it was taken out of the plumbing and allowed to sit open, the process would start to revert. It takes approximately 48-72 hours out of the pipes to revert. So if it is sitting in a water heater, it would not revert. Thank you, The Pelican Water Customer Satisfaction Team

A:  The LWS-NS6 Pelican Water Whole House Softener Alternative System utilizes NaturSoft media, which is lifetime media that never needs replacement. Please call our Retail Help Line at 844-663-3078 if you would like to discuss our NaturSoft Water Softener Alternative System in further detail. Thank you, The Pelican Water Customer Satisfaction Team

A:  Hello Ash, the THD-NS6 Whole House NaturSoft Water Softener Alternative System conditions water without the slipper feel, helping to reduce skin dryness. It is certified for 99.6% hard water scale prevention. Thank you, The Pelican Water Customer Satisfaction Team

A:  It is difficult to suggest a product to you based on the information you provided. Since you are on a well system, we suggest that you have your water tested prior to purchasing a water filter to ensure you purchase the correct system to address the issues in your water. We offer a 12-Point Rapid Test Kit, Home Depot number 300522896. If you need help with selecting the right system please contact our Retail Support Team at 844-663-3078. Thank you, The Pelican Water Customer Satisfaction Team

A:  The filtered water from the THD-NS6 Pelican Water Whole House NaturSoft Water Softener Alternative System is drinkable water, depending on your water chemistry. Please call our Retail Help Line at 844-663-3078 if you would like to discuss this question in further detail. Thank you, The Pelican Water Customer Satisfaction Team

A:  The THD-NS6 Pelican Water 15 GPM Whole House NaturSoft Water Softener Alternative System does not produce conditioned water that will scratch or etch your granite counter tops. Thank you, The Pelican Water Customer Satisfaction Team

A:  Hello Devin, the thd-NS6 Pelican Water 15 GPM WholeHouse NaturSoft Water Softener Alternative System is designed to handle a 4-6 bathroom home. Thank you, The Pelican Water Customer Satisfaction Team

A:  Hi DualWings. Thank you for your question. According to the manufacturer, if you have freezing temperatures you will need to keep the unit in a heated winterized area so that the water will not freeze. For more detailed information, please contact Enviro Water Solutions, Inc at: 877-842-1635 EST or you can visit www.pelicanwater.com. Please let us know if we can be of further assistance. Rick_HD_OC

A:  Yes, it can be used outside.

A:  The THD-NS6 Pelican Water 15 GPM Whole House NaturSoft Water Softener Alternative System can be installed outside. However, it does need to be protected from freezing weather. If you live where the temperature drops to freezing you would need to build an enclosure for the system. Thank you, The Pelican Water Customer Satisfaction Team.

A:  Tom, the THD-NS6 is not designed to remove iron and manganese from the water. Which product to purchase all depends on the chemistry of your water. Since you are on a well system, we suggest that you have your water tested prior to purchasing a water filter to ensure you purchase the correct system to address the issues in your water. We offer a 12-Point Rapid Test Kit, Home Depot number 300522896. If you need help with selecting the right system please contact our Retail Support Team at 844-663-3078. Thank you, The Pelican Water Customer Satisfaction Team

A:  Salt-based water softeners reduce the hardness of water by replacing the minerals through an ion exchange process that cause hardness in water, like calcium and magnesium. Pelican Water’s NaturSoft Salt-Free Water Softener system, however, neutralizes these minerals so they don’t stick to surfaces, instead of removing them from your water. This is why you still see spotting on your shower curtain. The water spotting that a traditional water softener leaves behind is a salt haze that wipes off very easily and is far less noticeable than spots caused by minerals. The THD-NS6 NaturSoft treatment results in reduced spotting compared to untreated water, but more visible spots than produced by traditional, chemically treated softened water. The NaturSoft mineral spots are much easier to clean than spots from untreated water. You can learn more about the science behind the Pelican NaturSoft salt-free water softener by calling our Retail Help Line at 844-663-3078. Thank you, The Pelican Water Customer Satisfaction Team