Questions and Answers for RYOBI ONE+ 18V 10 in. Battery Chainsaw with 1.5 Ah Battery and Charger

A:  Hello, Cobo - Our apologies for the confusion. The product is simply a chainsaw, and we are working to remove the "pole saw" verbiage in the title. If you need further support, then feel free to ask another question. You can also contact us by phone or text at 1.800.525.2579, Monday - Friday from 9 am to 5 pm (EST), or via email when you visit us at https://www.ryobitools.com/support/contact.

A:  Hello, Nikki - This chainsaw weighs 6.8 pounds without the 1.5 Ah battery installed. With that battery, it weighs 7.68 pounds. If you need further support, then feel free to ask another question. You can also contact us by phone or text at 1.800.525.2579, Monday - Friday from 9 am to 5 pm (EST), or via email when you visit us at https://www.ryobitools.com/support/contact.

A:  Hello, Mary - Yes, this chainsaw is shipped completely assembled. We hope this helps! If you need further support, then call or text us at 1.800.525.2579, Monday - Friday from 9 am to 5 pm (EST), or through email when you visit us at https://www.ryobitools.com/support/contact.

A:  Hello, Jaye - We recommend reaching out to us at one of the contact options provided for further troubleshooting. You can call or text us at 1.800.525.2579, Monday - Friday from 9 am to 5 pm (EST), or send an email when you visit us at https://www.ryobitools.com/support/contact.

A:  Hello, Johnbob - This model, the P546BTL, does not have a brushless motor. The P2502BTL 10 in Chainsaw does have a brushless motor, and you can read more about that model at the link below. https://www.homedepot.com/p/RYOBI-ONE-HP-18V-Brushless-10-in-Battery-Chainsaw-Tool-Only-P2502BTL/314883500  We hope this helps! If you need further support, then call or text us at 1.800.525.2579, Monday - Friday from 9 am to 5 pm (EST), or through email when you visit us at https://www.ryobitools.com/support/contact.

A:  Hello, Mikec - The included 1.5 Ah battery weighs 1.04 pounds and the chainsaw weighs 6.8 pounds. The chainsaw would weigh about 7.8 pounds with the battery attached. We hope this helps! If you need further support, then call or text us at 1.800.525.2579, Monday - Friday from 9 am to 5 pm (EST), or through email when you visit us at https://www.ryobitools.com/support/contact.

A:  Hello, Sparky - Thank you for your question. It sounds like you could benefit from further troubleshooting with us directly, please reach out; Monday - Friday from 9 am to 6 pm (EST) when you call or text us at 1.800.525.2579 or through email or live chat when you visit us at https://www.ryobitools.com/support/contact. And thank you again for your interest in the ONE+ 18V 10 in. Battery Chainsaw (Tool Only). - Jesse

A:  Hello, Genie - Thank you for your question. We do not recommend a certain brand. As long as the file is the correct size you will not have any issues. I hope this helps! Additionally, if you need further support, then a RYOBI Customer Experience Professional is here for you, Monday - Friday from 9 am to 6 pm (EST) when you call or text us at 1.800.525.2579 or through email or live chat when you visit us at https://www.ryobitools.com/support/contact. And thank you again for your interest in the ONE+ 18V 10 in. Battery Chainsaw (Tool Only). - Jewel