Questions and Answers for Samsung 6.3 cu. ft. Smart Freestanding Electric Range with Steam Clean in Stainless Steel

A:  Glad you asked how to set the clock for the range, Emily. To set the clock, please follow the instruction in the link below. Setting the clock on page 28 https://downloadcenter.samsung.com/content/UM/202103/20210308172014230/NE63A6111_AA_01_EN.pdf3 Have a great day. ^Charles

A:  That is an interesting question about the range, Cami. Let us go ahead and get you the details. No, this appliance still needs to be Energy Star certified because it takes time to receive it, and multiple appliances and models are currently being certified. Below is the link for all dryer units which are already certified to help choose other options. Energy Star Certified https://www.samsung.com/us/home-appliances/dryers/all-dryers/?shop=Buy+Online&key_features=ENERGY+STAR%C2%AE+Certified Have a great day. ^Charles

A:  Hi there, Glad you asked for the dimension of the range. The 47-inch measurement is from the bottom of the range to the top of the control panel. It measures 36 1/8 inches - 36 7/8 inches from the bottom to the cooktop surface. Please see the link for the illustration and the measurement. Installation Specifications on page 2 https://image-us.samsung.com/SamsungUS/home/home-appliances/ranges/electric/10072022/NE63A6111SS_V4.pdf Have a great day. ^Charles

A:  We are here to help you check your oven, Jackie. Let's go ahead and check the settings. If your Samsung oven is shutting off after a long period of time, then you most likely have Energy saving mode turned on. Please check this link for details. Samsung oven shuts off after a long period of time https://www.samsung.com/us/support/troubleshooting/TSG01212028/ When both the oven and the cooktop on your range won't turn on, your first thought is a power issue. But it could still be a power issue even if one is working and the other won't. Please check this link for details. Samsung range, oven, or cooktop will not turn or stay on https://www.samsung.com/us/support/troubleshooting/TSG01001952/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145609223) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

A:  Thank you for asking, Murray. Let's get the information you need. Steam cleaning, you need to have 10 oz. (300 ml) of water, pour it onto the bottom of the empty oven, and close the oven door. Use normal water only, not distilled water. This is for light cleaning; the steam-cleaning function saves time and energy. Please check this link to your user manual for details. Turn to page 39. https://downloadcenter.samsung.com/content/UM/202104/20210408122626971/NE63A6111_AA-01_EN-MES-CFR.pdf Cleaning your oven doesn't have to be a huge chore anymore because your oven comes with a self-clean function to handle all the heavy work. Please check these links. How to clean your Samsung oven https://www.samsung.com/us/support/answer/ANS00049011/ How to use the Steam Cleaning feature to clean your Oven | Samsung US https://www.youtube.com/watch?v=DW1IWgIWhF8 Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145604895) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

A:  Thank you for raising this question, Jennifer! Cerama Bryte and Weiman cleaners are best recommended. You can also use baking soda and vinegar to remove the mineral bubbles. A glass-cleaning blade scraper may be used for extra stubborn spills. Simply exercise extra caution to prevent scratches. Clean and care for your Samsung electric cooktop: https://www.samsung.com/us/support/answer/ANS00060833/ You may watch our youtube video about "How to clean and maintain the glass cooktop on your Samsung stove": https://www.youtube.com/watch?v=b_dExUhgeus Have a great day! ^Chrystel

A:  We're pleased to assist you, Marie. We'd like to speak to you directly and get more information about your range for better assistance. Taking care of your electric or induction cooktop doesn't have to be too hard. This guide will explain everything you need to do (or avoid doing) to keep the glass cooktop looking pristine, so it will last for years to come. For additional reference, you may visit this link about "Clean and care for your Samsung electric cooktop": https://www.samsung.com/us/support/answer/ANS00060833/ You may watch our youtube video about "How to clean and maintain the glass cooktop on your Samsung stove": https://www.youtube.com/watch?v=b_dExUhgeus Samsung cooktop cookware breakdown: https://www.samsung.com/us/support/answer/ANS00045483/ Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145474064, to help our team pull up your information. Have a great day! ^Chrystel

A:  Good day, Frank. Yes. The display color of this range is ice blue. Have a wonderful day! —Vannesa

A:  Good day, Sams. If the power connection is plugged in improperly, "bAd LinE" appears on the display. Reconnect the power connection properly, and the message disappears. Have a wonderful day! —Vannesa

A:  Good day, Vpike. For glass top replacement options, please visit Samsung.com/us/support/service/. If you require further assistance, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145328674) to help our team pull up your information when you message us. Thank you for choosing Samsung. Have a wonderful day! —Vannesa