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Questions and Answers for Smart Solar San Rafael Estate Mission Integrated 2-LED Solar Candle Lantern in Antique Bronze

Internet #203675356

Model #3900KR1

Store SKU #1000552712

  • Solar powered lantern automatically illuminates at night
  • Antique bronze finish suits any outdoor or indoor space
  • No-wiring design for hanging or standing use

Questions & Answers

28Questions
caret
Q:I have one of these that is a couple years old. I have changed the battery and cleaned the solar panel and it won't light up. Any suggestions?
by|May 22, 2024
1 Answer
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A:  Sorry to hear that. That's usually our first suggestions so if you've already tried that we would just suggest making sure that the new battery was good and was the same specs as the original one, in case the original was 3.2v and you installed a 1.2v or 1.5v one. You can also clean the terminals in the battery compartment, and inspect the wiring up to the panels for any loose wire connections. -SLHG

by|May 22, 2024
    caret
    Q:How do you change the bulbs?
    by|Nov 2, 2020
    2 Answers
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    A:  They are LED. Suppose to last forever! Don’t think you can change them

    by|May 3, 2021

      A:  The lights are LEDs that are wired into the unit. They are not removable bulbs.

      by|Nov 3, 2020
        caret
        Q:Are you going to get them back in stock ??? Or can I order one ?
        by|Aug 31, 2020
        1 Answer
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        A:  Yes we expect to have these back in stock in the beginning of October. Thanks for your patience. -SLHG

        by|Aug 31, 2020
          caret
          Q:Are they in stock at the patchogue store
          by|Aug 12, 2020
          1 Answer
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          A:  We don't have access to every stores inventory. You can check online by setting Patchogue NY as your location on HomeDepot.com or call that store location to see if they have it in stock. Their number is 631-286-4665. -SLHG

          by|Aug 12, 2020
            caret
            Q:what are the demenyions
            by|Aug 5, 2020
            1 Answer
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            A:  The dimensions listed in the product overview section are about 11.5" x 11.5" x 22.5" tall. -SLHG

            by|Aug 5, 2020
              caret
              Q:Will my Lantern have one light or two at the top? I've heard those with only one light on top are of poor quality.
              by|Jul 23, 2020
              2 Answers
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              A:  1 light

              by|Aug 12, 2020

                A:  The newer version has 1 SMLED at the top but the quality should be the same. If you have an issue with it and need a new battery or lantern it's covered by us under our 1-year manufacturer's warranty. -SLHG

                by|Jul 24, 2020
                  caret
                  Q:Is it possible to order replacement parts? If so, please provide email or US mail contact inform...
                  by|May 16, 2020
                  2 Answers
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                  A:  It only worked for 3 weeks. Very poor.

                  by|Jun 3, 2020

                    A:  We do have a spare parts dept that you can order parts from. For this solar light the only parts we have are glass panes, rechargeable batteries, and the top loop. To place an order order or ask more questions our customer service email is (CS@SmartLivingHG.com) -SLHG

                    by|May 18, 2020
                      caret
                      Q:How long do the batteries last before they need to be replaced?
                      by|May 13, 2020
                      3 Answers
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                      A:  Mine have lasted a year or more. However replacing the batteries and making them work again haven't been real successful for me. Maybe you will be more successful than me. I have ended up just buying another lantern.

                      by|May 15, 2020

                        A:  Have not had to replace yet and going on 2 1/2 years. Love this lantern!

                        by|May 15, 2020

                          A:  There are different kinds of rechargeable batteries but in general they last a few years before they need to be replaced.

                          by|May 14, 2020

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