Q:I have one of these that is a couple years old. I have changed the battery and cleaned the solar panel and it won't light up. Any suggestions?
by|May 22, 2024
1 Answer
Answer This Question
A: Sorry to hear that. That's usually our first suggestions so if you've already tried that we would just suggest making sure that the new battery was good and was the same specs as the original one, in case the original was 3.2v and you installed a 1.2v or 1.5v one. You can also clean the terminals in the battery compartment, and inspect the wiring up to the panels for any loose wire connections. -SLHG
by|May 22, 2024
Q:How do you change the bulbs?
by|Nov 2, 2020
2 Answers
Answer This Question
A: They are LED. Suppose to last forever! Don’t think you can change them
by|May 3, 2021
A: The lights are LEDs that are wired into the unit. They are not removable bulbs.
by|Nov 3, 2020
Q:Are you going to get them back in stock ??? Or can I order one ?
by|Aug 31, 2020
1 Answer
Answer This Question
A: Yes we expect to have these back in stock in the beginning of October. Thanks for your patience. -SLHG
by|Aug 31, 2020
Q:Are they in stock at the patchogue store
by|Aug 12, 2020
1 Answer
Answer This Question
A: We don't have access to every stores inventory. You can check online by setting Patchogue NY as your location on HomeDepot.com or call that store location to see if they have it in stock. Their number is 631-286-4665. -SLHG
by|Aug 12, 2020
Q:what are the demenyions
by|Aug 5, 2020
1 Answer
Answer This Question
A: The dimensions listed in the product overview section are about 11.5" x 11.5" x 22.5" tall. -SLHG
by|Aug 5, 2020
Q:Will my Lantern have one light or two at the top? I've heard those with only one light on top are of poor quality.
by|Jul 23, 2020
2 Answers
Answer This Question
A: 1 light
by|Aug 12, 2020
A: The newer version has 1 SMLED at the top but the quality should be the same. If you have an issue with it and need a new battery or lantern it's covered by us under our 1-year manufacturer's warranty. -SLHG
by|Jul 24, 2020
Q:Is it possible to order replacement parts? If so, please provide email or US mail contact inform...
by|May 16, 2020
2 Answers
Answer This Question
A: It only worked for 3 weeks. Very poor.
by|Jun 3, 2020
A: We do have a spare parts dept that you can order parts from. For this solar light the only parts we have are glass panes, rechargeable batteries, and the top loop. To place an order order or ask more questions our customer service email is (CS@SmartLivingHG.com) -SLHG
by|May 18, 2020
Q:How long do the batteries last before they need to be replaced?
by|May 13, 2020
3 Answers
Answer This Question
A: Mine have lasted a year or more. However replacing the batteries and making them work again haven't been real successful for me. Maybe you will be more successful than me. I have ended up just buying another lantern.
by|May 15, 2020
A: Have not had to replace yet and going on 2 1/2 years. Love this lantern!
by|May 15, 2020
A: There are different kinds of rechargeable batteries but in general they last a few years before they need to be replaced.