Q:What's the diameter of the pole, 1.5"? Also assuming this does not come with a base. Thanks
by|Apr 25, 2024
1 Answer
Answer This Question
A: Yes, 1.5 inches and does not include an umbrella base.
by|Apr 29, 2024
Q:The solar lights haven?t worked at all on my new umbrella. I flipped the switch on but nothing. What next to trouble shoot the issue?
by|Oct 1, 2023
1 Answer
Answer This Question
A: Sorry for the trouble with our umbrella. This is not at all the norm for our products. Please visit www.ezreplacement.com to file a quick warranty claim so we can send you either the parts you need or a full product replacement so you can begin enjoying your Sun-Ray umbrella. We look forward to taking care of you and again apologize for the inconvenience.
by|Oct 2, 2023
Q:What type of tilt feature? Crank to tilt or auto or push button?
by|Jun 15, 2023
1 Answer
Answer This Question
A: This has a push button tilt.
by|Jun 16, 2023
Q:Can the lights be turned off if they attract bugs?
by|May 23, 2023
1 Answer
Answer This Question
A: Yes, though LED's do not attract bugs the same way as traditional lighting.
by|May 29, 2023
Q:I have a bar height table so the crank for the umbrella needs to be at least 44" from the ground, including base. Does this umbrella fit that requirement?
by|May 21, 2023
1 Answer
Answer This Question
A: Including base, yes, this umbrella will work.
by|May 22, 2023
Q:Would I be able to spray the outer side of this umbrella with a water repellent, like you'd use on your boots, to make it a bit more water resistant?
by|Feb 3, 2023
1 Answer
Answer This Question
A: Yes, but be careful not to use flammable products. The product does already include a coating for water resistance.
by|Feb 6, 2023
Q:Tilt mechanism replacement or repair
by|Jul 24, 2022
1 Answer
Answer This Question
A: Sorry for the trouble. Sounds like this should be an easy full product replacement under warranty. Please visit www.ezreplacement.com to file your warranty claim so we can get you taken care of.
by|Jul 25, 2022
Q:Can you buy replacement canvas? I have a red one that has faded and is starting to come apart at the edges/ribs. I loved the red though!
by|Jul 1, 2022
5 Answers
Answer This Question
A: Yes, you can purchase replacement canopies via www.ezreplacement.com. Obviously location and climate play a huge factor in the fading of a canopy, but this model of umbrella should not have heavily faded in 6 months as described. You have a one year warranty. This is not at all the norm with our items. Have you taken a few minutes to file a warranty claim via www.ezreplacement.com ? Once we have that claim we can get you taken care of so you can enjoy the quality product you paid for.
by|Feb 3, 2023
1 found this answer helpful
A: That's a good question. Mine is doing the same I thought it was suppose to be fade resistant.
by|Jul 6, 2022
A: I would think a new canvas would fade too. Mine faded in less than six months....(RED)
by|Jul 4, 2022
A: Unfortunately, Mine is over a year old, so not in warranty.
It looks like the replacement canvas is only $40, which is great. I'm going to order it today!
by|Jul 20, 2022
1 found this answer helpful
A: My canvas faded after the first year !
Very disappointing !