Q:Is the roof steel like frame or just the cheap fabric?
by|Oct 17, 2021
1 Answer
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A: Hello Andrew, the roof has steel bone and fabric cover. If you have any questions or concerns you can contact our customer service mailbox thd@sunjoygroup.com. Thank you.
by|Oct 18, 2021
Q:Can i get this sooner
by|Aug 9, 2021
1 Answer
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A: Hello Sherry, for product stock question please contact your retailer. If you have any questions or concerns about our products you can contact our customer service mailbox thd@sunjoygroup.com. Thank you.
by|Aug 10, 2021
Q:How portable is this canopy?
by|Jun 6, 2021
1 Answer
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A: Hello Lori, thank you for showing interest in our product. This type of gazebo is not portable. However, this is easy to be assembled. If you have more questions or concerns, please feel free to contact us at 1-866-578-6569. You may also visit us at www.sunjoyshop.com or send us an email at call@sunjoygroup.com. Thank you!
by|Jun 6, 2021
Q:Before purchasing; I'd like to know how much this product weighs and will it withstand high winds?
Thank you...
by|Oct 5, 2020
1 Answer
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A: Hi Rick, For your question, the unit weighs 125.22 lbs and the wind rating for this item is 20-23 MPH. If you have any other questions or concerns, please don't hesitate to call our customer service at 1-866-578-6569 or visit us at www.sunjoyonline.com. We are open 24/7. Thank you.
by|Dec 24, 2020
Q:It is possible to add a waterproof roof? I love, love this canopy, but I need a waterproof roof!!
by|Jun 23, 2020
2 Answers
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A: Yes you can order a 10x10 waterproof top from 3rd party
by|Dec 24, 2020
1 found this answer helpful
A: You can apply an after market product, but the warranty would be voided on the canopy. You would also need to read and follow any instructions on the product you purchase.
by|Jun 17, 2021
1 found this answer helpful
Q:Can Wood be inserted to uprights to add stability?
by|Jun 7, 2020
2 Answers
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A: Yes. The first step in installation is to put a cap on the bottom of the uprights and they are hollow.
by|Jun 16, 2020
A: Hi Rich, we are glad you asked! The stakes are provided with each gazebo. If the gazebo is placed on soft, level ground, these stakes will be more than adequate to keep your gazebo in place. For solid foundations, such as patio concrete or wood, Sunjoy recommends you secure it with the appropriate anchors. While these types of anchors are not supplied with the product, they can be easily purchased at your local hardware or home store. If you have more questions or concerns please feel free to contact us at 1-866-578-6569 or visit us at www.sunjoyonline.com. We are open 24/7.
by|Jun 12, 2020
Q:what's the roof made of?
by|Jun 7, 2020
2 Answers
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A: Dear valued customer, For your question, the roof cover is made of 100% polyester fabric material which has water-resistant qualities and not waterproof. Should you have any other questions or concerns, please don't hesitate to call our customer service at 1-866-578-6569 or visit us at www.sunjoyonline.com. We are open 24/7. Thank you.
by|Dec 24, 2020
1 found this answer helpful
A: The roof is made of heavy duty cloth material.
by|Oct 24, 2021
1 found this answer helpful
Q:How does the rain run off the canopy since the roof is flat?
by|Jun 3, 2020
2 Answers
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A: Dear valued customer, we are glad you asked! We would like to share this information to you that Sunjoy gazebos are for sunshade purposes only. We recommend to take the canopy off during inclement weather condition. If you have more questions or concerns please feel free to contact us at 1-866-578-6569 or visit us at www.sunjoyonline.com. We are open 24/7.