Q:If my dog tore up part of the carpet does the warranty cover that? If not, are y’all able to replace just an area of the carpet not the entire thing?
by|Dec 8, 2023
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Q:I have one room 15‘ x 14‘ in one room 11‘ x 8‘. What would the installation price be on this carpet? Also I need to purchase it.
by|Oct 26, 2023
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A: Check with your HD flooring associate for details. You may qualify for the free installation if your cost has a minimum dollar amount of $699.
by|Oct 26, 2023
Q:Are joining seams noticeable to the eye?
by|Sep 28, 2023
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A: The installer will do their best to make the seams the least noticeable possible but we cannot guarantee that you will not be able to see where the seams are in the floor.
by|Sep 29, 2023
Q:does the room have to be empty
by|Jan 2, 2022
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A: No. The installation company can move furniture for you, though you need to have the room ready to be rearranged. You’ll receive details on how to prepare a few days before your installation.
by|Oct 29, 2023
1 found this answer helpful
A: Please check with your HD flooring associate for details on the installation.
by|Jan 3, 2022
Q:I am an architectural designer and using my work software recreated my house in 2/3D. I have all the dimensions an installer needs to give an estimate. Will this suffice?
by|Dec 3, 2021
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A: For us to use the measurements, it has to come in from our proprietary draw program. We could work on site with the owner, but for our warranty, its much better to just have our person do the drawing and then the owner can confirm the measurements and answer any questions. Thanks.
by|Dec 6, 2021
Q:I just want to order 1 square yard to make a repair - how can I do that?
by|Nov 5, 2021
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A: The carpet comes in 12’ width so you will have to order a 12’x 1’ for example. You can call the store and see how small you can order.
by|Nov 6, 2021
Q:I ordered this but need to know if it is 1/4 carpet as recommended by my installer.
by|Apr 3, 2021
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A: Its pretty thin sorry i dont know if its 1/4 exactly but is nice
by|Jun 1, 2021
A: I am not sure if you are asking about the gauge of the carpet. If that is the case, it is 3/16.