Questions and Answers for Westinghouse 115 Gal. Lifetime 5500-Watt Electric Water Heater with Durable 316 l Stainless Steel Tank

A:  We been using this tank for only a year and element broke three times already I don’t recommend this product. The company did not help with the problem because we forgot to register our tank we had pay everything

A:  I have had several of these water heaters in service for several years without any problems with the elements or thermostats. Elements should always be submerged in water before receiving any current; when newly installed or partially drained, the tank needs to be filled completely with water and purged of any air in the tank. Your trouble sounds like an electrical problem and should be checked by an electrician to see if you have the required voltage and amperage being delivered to your water heater. The damaged thermostats should be checked to see if they may have received a power surge or lightening strike.

A:  I have two installed for over a year now and have not yet had a problem with either Possible electrical problem?

A:  I have not had any problem with my heater. It has functioned perfectly and I can't imagine why your unit would burn up elements and thermostats. Sounds like you need to contact an expert.

A:  My top thermostat failed in open position after 6 months. Completely unsafe as well as poor quality control.

A:  I bought this water heater in October 2017. After almost 18 months Yesterday it stop working. I don’t know what is problem. We haven’t contacted Home Depot yet.

A:  Make sure all electrical connections are clean and tight make sure you have a good ground. Check connections on the circuit breaker. Also check for proper voltage at water heater.

A:  My unit had a leak in the tank after only 6 months. This caused the heating elements to get wet and burn up. My entire unit had to be replaced.

A:  I would have your electric current checked for any voltage or amperage irregularities. Even if it’s within spec when checked, might be spiking at times and damaging the components.

A:  Hi Greg, yes this water heater can be used at 208V. There will be roughly 13% less output from the elements at this voltage.If you have any additional questions, please feel free to reach out to TechSupport@WestinghouseWaterHeating.com. Thank you!

A:  Less than 12”

A:  The distance between the water connections on the top are 81/2 inches on center.

A:  The water connections are about 9 inches apart on the top of the water heater.

A:  8 inches center to center

A:  Inlet and outlet pipes are 7 inches apart.

A:  8 1/4 “ center to center

A:  8 1/4" CENTER TO CENTER OF THE PIPES

A:  Reading the warranty description, it says the warranty is void if "Any water heater not installed by a qualified heating installer / service technician, or installations that do not conform to ANSI, CSA, and/or UL standards, as well as any applicable national or local building codes." I couldn't find where it better defined what a qualified heating installer / service technician is. http://www.westinghousewaterheating.com/literature/whl-035.pdf#page=17

A:  This is not a question for me. You need to ask this question to Westinghouse.

A:  I am very sorry but I do not know. Home Depot should be able to answer that question but finding the right person is the problem.

A:  No

A:  The required KV for this product is 240-Volt.

A:  Hi Tina, The hottest setting for the water heater is 160 degrees Fahrenheit. Thank you!

A:  the information along with other stats on the unit is in the documentation included for this item on the Home Depot site. Just log on to homedepot.com go to the page for this unit and look for the PDF link to the manual there

A:  4500 Watts equals 15,354.639 btu per hour.

A:  This is an electric water heater, so not measured in BTUs, the Home Depot site has the manual. Take a look at it there and you will find the efficiency rating for heating

A:  Replaced a 85 gallon tank and this one takes up less space and seems to be cheaper to operate

A:  Greetings, I did a lot of looking before buying this unit and other than going into a hybrid at over $2K, I found it to be perfect for the job. The only ratings (wattage/recovery/thermal efficiency) that I know of are those listed in the unit's description on the Home Depot site.

A:  To be perfectly honest I don't have any details on how efficient this heater is. I can tell you that I have not noted a difference in my electric bill, compared to the old Statesman water heater I had. On another note, I would not buy another Westinghouse product after the issues I had with this unit. The first one lasted only 3 months before having an electrical failure of one heating element which thank God it didn't burn my home down. I notified Westinghouse and they routed a new heater to me within days. I installed the first unit and Westington house said they could cover the installation of the new hot water tank only if I had it profically installed. I did as they requested, and had it installed at a price of $600.00. Long story short, Westinghouse denied my install claim of $600 saying they reserve the right to deny installations do to product failure. I could have saved that money if I installed the unit myself. So if your thinking about another hot water heater. look to another Home Depot heater such as GE , Rheem or even move away from the hot water tank all together and install and install a tankless system. Something I'm going to do next. Home Depot carries a few brands.

A:  Seems to be very good!

A:  All electric heating (water or air) is 100% efficient. There is no heat going up a chimney.

A:  Depending on your water usage. This replaced a 20 year old 80 gallon water heater about the time we had two kids move in. The demand on this tank doubled for us but we didn't notice an significant change in our power bill.