All three of the stringer split, one is really bad that I had to glue it together and put metal p...
All three of the stringer split, one is really bad that I had to glue it together and put metal plate to keep it together.
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Response from UFPI RepresentativeOct 20, 2021
We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
Verified Purchase
2 found this review helpful
Nov 11, 2018
I made a online purchase for a project. I waited a week for my order to come in. I picked up my o...
I made a online purchase for a project. I waited a week for my order to come in. I picked up my order today. When I took it out of the box, I could see how poor the quality was. The product that you sent with me today is in no way usable from a safety perspective as there were cracks almost all the way through 4 of the 5 steps. I do not understand how something like this could even get out of your store.
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Response from THD-CSNov 13, 2018
Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their reply is,We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
We’ll email the customer today to see if we can resolve this issue offline.
1 found this review helpful
Dec 11, 2014
Exactly as stated
The stair risers were a perfect cut enabling me to attach them to porch with precision results as planned
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DIY
Recommended
3 found this review helpful
Aug 12, 2014
Stairs in minutes
Sweet Georgia Pine make this and easy choice, precision cut makes the job go smooth. Stair treads nail on with ease, and the project even amazed my wife. ( Now is that alone worth the price ) No cutting required, project assembled in great time.
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DIY
Verified Purchase
Recommended
3 found this review helpful
Aug 26, 2022
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Verified Purchase
Aug 24, 2022
Great easy to install ready to go steps,completed project in...
Great easy to install ready to go steps,completed project in 2 days.
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Response from UFPI RepresentativeAug 29, 2022
Butcherman, thank you so much for taking the time to leave an excellent review. We really appreciate your business. If there is anything else we can do for you, please e-mail our customer service department at ufpretailcs@ufpi.com.
Verified Purchase
Nov 2, 2021
by
Aug 12, 2021
A pleasant surprise
I have to replace my back steps again due to rot so I looked for high grade stringers to do the job. I will also be using composite for the treads so in order to span the 6ft width, I needed seven. Composite requires no more than a 12 inch span.
I was not happy that these were not available in any stores near me so I could pick out the best ones. I didn't want any with cracks, needed to make sure they were identically cut, etc. I expected to have to return and reorder at least one or two out of the bunch.
Well, they were just delivered via UPS and I am pleasantly surprised! They all look freshly cut, no cracks and best of all, the are all perfectly cut and matching. I couldn't have picked out a better set of 7 myself!
My only request is that Home Depot starts carrying these high grade pressure treated stringers in their stores. It makes for a quicker turnaround and the ability to see what you're getting before you buy.
by
Recommended
Jul 28, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Apr 21, 2021
I gave it a 4 star only because of when...
I gave it a 4 star only because of when they arrived 2 of the 3 piece were warped and I had to make adjustments.
They were still moist but worked out for the Job that I had.
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Verified Purchase
Dec 12, 2020
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Verified Purchase
Nov 13, 2020
The two 5=step stringers were of identical dimensions. However, they were not exactly the same di...
The two 5=step stringers were of identical dimensions. However, they were not exactly the same dimensions as a previous stringer I had purchased.to serve as the center stringer set between two original stringers. Thus I had to do some cutting to make all three match - not perfectly, but close enough that the steps are safe and secure.
My complaint is the lack of standardization between old and new versions of the same product.
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Verified Purchase
Oct 27, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Oct 23, 2020
Very poor steps. Quality was horrible. They showed up WARPED...
Very poor steps. Quality was horrible. They showed up WARPED as could be.
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Verified Purchase
Oct 7, 2020
4 stringers, and looks like 2 different production batches. ...
4 stringers, and looks like 2 different production batches. There was a 1/2” different rise height on 2 of them for the first step. Needed to cut on site. Plus, the run is 1” less than the previous st of stringers for a different stairway built about 3 years ago.
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Verified Purchase
Sep 9, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Sep 8, 2020
one was warped but useable...
one was warped but useable
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Verified Purchase
Aug 25, 2020
It did the job I expected it to do....
It did the job I expected it to do.
by
Verified Purchase
Aug 25, 2020
by
Verified Purchase
Aug 15, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Aug 4, 2020
Stringers came moldy and cracked, still trying to return to...
Stringers came moldy and cracked, still trying to return to the store
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Verified Purchase
1 found this review helpful
Jul 22, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Jul 1, 2020
Bought three stringers for one set of stairs. All three...
Bought three stringers for one set of stairs. All three were cut different. They were not off a lot but enough that I had to rip three of the five risers to get them to fit right.
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Response from UFPI RepresentativeJul 23, 2020
We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
Verified Purchase
Jul 1, 2020
The stair stringers were excellent quality with no cracks in...
The stair stringers were excellent quality with no cracks in the wood and the run and risers were cut the same on the three that I bought. They were shipped to me so I did not see them before I bought them.
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Verified Purchase
Jun 4, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
May 30, 2020
perfect fit...
perfect fit
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Verified Purchase
May 12, 2020
Bad lumber some parts cracked off. Had to drill pilot holes to prevent splitting.
Bad lumber some parts cracked off. Had to drill pilot holes to prevent splitting.
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Response from UFPI RepresentativeMay 22, 2020
We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
Verified Purchase
Dec 10, 2019
Quality product
Quality product
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Verified Purchase
Recommended
Nov 19, 2019
The product looks good. I will know better once...
The product looks good. I will know better once I use it.