Thank you for your purchase of Bosch dishwasher and your review. Sorry to learn your experience with drying is not satisfactory. For best drying results recommend using Rinse Aid, DO NOT Prewash your dishes simply scrap off loose food debris, select Sanitize option and Extra Dry option for 162 degree final rinse temperature. Another tip, angle the middle rack so water runs off bottoms of cups and bowls. For further assistance please call Bosch Customer Service @ 800-944-2904. For loading recommendations please refer to User Guide.