Customer Reviews for Cascade Platinum Dishwasher Pods, ActionPacs Dishwasher Detergent, Fresh Scent (36- Count)

Thank you for sharing your thoughts on our Cascade ActionPacs™. We have many checks in place to ensure our products safely deliver the sparkling clean you deserve, so this is not something we'd expect to see. However, if the soap isn't completely rinsed off, or if the dishes have become porous, it is possible. If certain items always pick up a flavor, they're probably worn to the point of being porous and should be washed by hand. It might help to know that cast iron and plastic items can absorb flavors. So we can provide assistance, and gather some info for our Quality Team, please give us a call at 1-800-765-5516.

We're glad you've been enjoying the awesome clean from your Platinum ActionPacs™, Ken, and we're happy to answer any questions. "Platinum" actually refers to how our pacs are the ultimate clean for keeping your dishes sparkling, and there is no actual platinum used in their manufacturing process. Rest assured, our products undergo rigorous testing before they hit the shelves so that we can ensure they're safe for your family. When used as directed, our ActionPacs™ will rinse away completely, leaving your dishes clean without any residue; however, some materials, such as cast iron or plastic, can become porous as they age so they may retain the scent of your pacs. We recommend hand-washing those items. You can also find a full ingredient list, including what each ingredient is used for, for all of our products over at SmartLabel.com; if you'd like to check out our Platinum ActionPacs™ in our Fresh Scent, you can find them here: https://smartlabel.pg.com/00037000625520.html . If you have any questions or concerns in the future, feel free to give us a call at (800) 765-5516; we're always happy to help!

We're sorry that you're finding a scent left behind on your dishes. Our products go through many quality checks, to ensure that each one meets our high standards. All our ingredients, including our perfumes, are thoroughly tested to ensure that they are safe to use. However, a scent being left behind is not typical, and we have some tips that may help. If your dishwasher has a filter, remove the filter and clean it according to the manufacturer's instructions. It's possible dishwasher cleaner broke up lingering food residue which is stuck in the filter. Also, be sure to check that sprayer arms are not clogged to ensure proper rinsing. Some materials, such as cast iron and plastic, can absorb odors. If certain items always pick up an odor, they could be old or worn to the point of being porous. This can cause the scent of the detergent to be more easily absorbed into the surface, and these items should be washed by hand. For all other items which are dishwasher safe, a scent should not remain on the item if they are rinsed properly, whether by hand or in the dishwasher. It may help to know that our Cascade Platinum is more strongly scented, and we're very glad you've found our Cascade Free & Clear, which we recommend to those who prefer a lighter fragrance. Your loyalty is appreciated, and we'd like to gather more information of your experience to see how we can further help. Please give us a call at 1-800-765-5516 from 9AM – 6PM EST Monday – Friday.

We’re sorry to hear about your experience with using Cascade. We always recommend checking with the manufacturer to ensure items are dishwasher safe before washing them. Many items, such as fine crystal, cast iron, and aluminum are usually not dishwasher safe. We’d love to learn more about your experience to help you further, so please give us a call at (800) 765-5516.