Arrived in good shape except was missing some small hardware parts; but the company promptly shipped them to me.
The main problem w/ the instructions is that you are supposed to screw all of the top boards to the vertical boards. If you imagine a "T" in the middle, you can see why you can only screw in one side. You are prevented from screwing in the other side because of the 1st board that you put in. My solution was to buy six "L" brackets and I used those to mount the blocked boards.
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Recommended
Nov 10, 2021
Really Disappointed
I ordered this unit and the shoe rack. Its made like garbage. I'm really surprised that home depot is selling this kind of poor quality. It says you can use a 100 tooth saw to cut it shorter.. you cant the laminate splinters and it looks terrible.
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Response from Product ExpertNov 11, 2021
We are sorry to hear you have had difficulties with your installation. This is a laminate product. If cutting the materials you will want to use a circular saw or table saw with the appropriate saw blade to prevent chipping. Most saw blades will identify right on the blade what they are rated for cutting. you will need to use a blade designed for extremely fine cuts or specifically laminate.100 teeth is generally a good rule of thumb for blades up to 7 1/4" if the blade is larger or dull it may still cause chipping. You most likely also want to use painters tape over the cut line. This will even further help to avoid chipping. Lastly, if you have any question or would like assistance with resolution please reach out to us directly at Customers@thestowcompany.com. Thank you.
Feb 14, 2024
Merchandise arrived, broken, or cracked or scraped on the edge
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Verified Purchase
Sep 7, 2022
Everything came in except the bottom drawer front was a...
Everything came in except the bottom drawer front was a different color. It has been almost 2 months and I am still without the correct color. This has put me in a bad position with the homeowners that I purchased and installed for. Please HELP ME!!!
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Response from Product ExpertSep 28, 2022
We are sorry to hear product was delivered to you ine error. Please reach out to us directly for resolution at Customers@thestowcompany.com Than kyou.
Verified Purchase
Apr 16, 2021
Ordered both the 96" and the smaller closet system. Both...
Ordered both the 96" and the smaller closet system. Both systems were received with missing hardware and pieces. Instructions were not very straightforward and several of the pieces were chipped and/or cracked upon receipt.
Fortunately, customer service is good and replacement parts were sent fairly quickly.
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Verified Purchase
Apr 13, 2021
Worst purchase ever
No assembly instruction, 7 ft wall only 5ft. , they did not like first review they rejected truth.
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Response from Product ExpertApr 14, 2021
We are sorry to hear that you have had a poor experience with our product. We would be happy to assist you in getting the assembly guide for your unit. The short wall of the unit should fit spaces up to 7ft. If your system does not match this description please reach out to us directly at Customers@thestowcompany.com as there may be missing components in your order. Please include in your email greater detail to the situation along with your original order number. Thank you.
Jan 14, 2021
Easy to assemble, and looks really nice! Great price for...
Easy to assemble, and looks really nice! Great price for what it was!
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Verified Purchase
Jan 14, 2021
It was fairly easy to assemble, looks fantastic and I...
It was fairly easy to assemble, looks fantastic and I love it !
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Verified Purchase
1 found this review helpful
Dec 24, 2020
My son-in-law installed it and I am short a whole section. Delivery came on 3 different days. Ho...
My son-in-law installed it and I am short a whole section. Delivery came on 3 different days. Horrible. Do not buy. I’m sure it will be a hassle to get HomeDepot to make right.
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Response from Product ExpertDec 28, 2020
we are sorry to hear that there was issues with the arrival of your closet kit. if you are in need of assistance please reach out to us direct at customers@thestowcompany.com with your Home Depot order info and how we can help.
Nov 14, 2020
Overall the product is great and it looks amazing in...
Overall the product is great and it looks amazing in my walk in closet. My only problem is the manufacturer does not call you back. I was missing parts so I had to improvise.
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Verified Purchase
Nov 11, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Jul 14, 2020
Delivered late but understandable due to pandemic. Some large panels were cracked but came with e...
Delivered late but understandable due to pandemic. Some large panels were cracked but came with extra pieces. Overall, came together nice. Probably will order other kits to expand.
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Verified Purchase
Recommended
Jun 25, 2020
broken
Came in broken missing parts no paper work nothing . Never spend money on this kind agen , waste of 1500$$ for nothing
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Recommended
Jun 24, 2020
l have not installed them yet. Looks like it may...
l have not installed them yet. Looks like it may be a challenge with so many boxes no numbers or lables to tell me what is what, or what box to start with. l literally have around 20 boxes.
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Verified Purchase
1 found this review helpful
May 29, 2020
I love how it turned out. But, if my husband...
I love how it turned out. But, if my husband wasn’t a builder, he said it would have been difficult to put together.
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Verified Purchase
1 found this review helpful
May 12, 2020
love this product
love this product
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Verified Purchase
Recommended
May 5, 2020
The install videos made installing easy...
The install videos made installing easy
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Verified Purchase
Apr 21, 2020
Directions where a bit confusing at the beginning but once...
Directions where a bit confusing at the beginning but once started it was very easy to assemble.
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Verified Purchase
Mar 10, 2020
This is a fabulous system. My husband & I installed...
This is a fabulous system. My husband & I installed it & love the gray color & easy installation. Our closet looks like a professional installation & we should know, because we have had professional installations in previous homes.