I bought this saw with the expectation that it could be extended to 15 feet but the longest it will it can be is approximately 10 feet,I contacted customer service and they confirmed that it is only 10 feet and they consider the person to be the other 5 feet this is very deceptive and i will shy away from Dewalt products in the future.
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Response from DewaltProductExpertDec 15, 2023
Hello Valued Home Depot Customer Thank you for your feedback regarding the battery powered pole saw model number DCPS620B. I am sorry to hear you are unhappy with this product and would be more than happy to assist you with a resolution. If you would like further assistance, please email support at wecare@sbdinc.com and reference ticket 8740360 ,so all information is easily available for the agent to assist you further. Thanks, Sherri DEWALT
4 found this review helpful
Dec 13, 2023
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Verified Purchase
Dec 7, 2023
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Verified Purchase
Dec 6, 2023
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Verified Purchase
Dec 6, 2023
I bought this for a Christmas present so I am sure he will like it..
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Verified Purchase
Dec 6, 2023
Extremely disappointed with the extension (middle pole) performance…bending during the first use. Dewalt replaced it; however, expect it may do the same on subsequent uses. Pleased with the performance otherwise.
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Response from DewaltProductExpertDec 6, 2023
Hello. Thank you for taking the time to provide your feedback. I'm sorry you weren't pleased with the DCPS620M1. Your feedback is valuable as we take into consideration every piece of feedback that we come across. I will pass this along to our team for review. It is feedback like yours that allows us to make improvements. Thanks, Mitzy DEWALT Social Media Team
Verified Purchase
1 found this review helpful
Dec 2, 2023
20 volts isnt a lot but, it stops on every little branch and gets stuck. Have to restart a lot, not too impressed
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Response from DewaltProductExpertDec 3, 2023
Hello, appreciative customer Thank you for taking the time to provide your feedback on the ( Model #DCPS620B) and I'm sorry to hear about the bad performance of this product.
This is not the kind of performance we expect from our products and we would like to talk to you about this issue so we can help you resolve this to your satisfaction. Please get in touch with support at WECARE@sbdinc.com and reference ticket # 8650803 so we have all the information available for your review.
Thanks FRANK DEWALT
Verified Purchase
1 found this review helpful
Nov 29, 2023
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Verified Purchase
Nov 29, 2023
Love the item , works like a champ
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Verified Purchase
Nov 29, 2023
The salt works great I’m very pleased with it lightweight easy to use
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Verified Purchase
Nov 29, 2023
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Verified Purchase
Nov 29, 2023
I liked most everything about the saw, but felt that the handle should have had another connection so that we could have shortened the saw up even more for tight situations
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Response from DewaltProductExpertDec 24, 2023
Hello ROBERT, your feedback is valuable as we take into consideration every piece of feedback that we come across. We have documented your comments and sent them to our product team for review and future consideration. It is feedback like yours that allows us to make improvements. Thanks, Mike DEWALT.
Verified Purchase
1 found this review helpful
Nov 26, 2023
Great tool
I'm 83 years old still cut firewood with a 362 Stihl pro saw, and a Stihl 191 limbing saw. I usually trimmed lower hanging branches with the limbing saw from a ladder, However, after hip surgery last spring my wife outlawed me climbing a ladder. I've had one of those manual pruning saws for a long time but it is a pain to use and it will wear you out. Started shopping for a power trimmer, ran across the Dewalt pruner at a local box store, checked it out on line and discovered I could save a few bucks on it buy purchasing it without a battery, since I already had a 5mh battery with my 20 volt Dewalt impact driver. Wow, this trimmer is great. Battery life is good. Wear a helmet with a face shield if you have one, and tape the stupid second safety device down.
I really like the three section pole, makes it easy to store, fits together with ease, with the battery installed it sort of counter balances the power head while you are trimming. If you need a power tool you can't go wrong with a Dewalt tool
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Recommended
Nov 21, 2023
Pole Saw aids in Trail Maintenance
I need a battery run chainsaw to remove limbs on trails in my bush
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Verified Purchase
Recommended
Customer review from homedepot.ca
Nov 16, 2023
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Verified Purchase
Nov 16, 2023
The drill was really easy to use.
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Verified Purchase
Nov 15, 2023
Works as expected. Have only had it a few weeks. Surprised with the battery life. I wear out before it does.
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Verified Purchase
Nov 15, 2023
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Verified Purchase
Nov 15, 2023
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Verified Purchase
Nov 15, 2023
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Verified Purchase
Nov 10, 2023
Works great, cuts very aggressively.
I used it for a few hours and still had half battery or more.
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Verified Purchase
Nov 9, 2023
I love this tree trimming saw. I already have a bunch of DeWalt batteries so I just keep buying DeWalt stuff. Great stuff.
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Verified Purchase
Nov 8, 2023
Used it today to trim trees and heavy vines etc. from our river bank.......Was easy to use and cut everything with ease small medium and larger branches..........I would estimate the run time for today's use was about 45 minutes and battery indicator was still well over half so appears the battery runtime is more than good...........the only thing I would say is a negative is the saw with the pole extension is of course heavy when using it fully extended out as I would expect so not so much a negative as a observation if you will..........I will be using it alot more for future trimming and most likely will purchase the hedge trimmer head to use as well.........
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Verified Purchase
Nov 8, 2023
I had previously seen one used that a friend owned and was already impressed. Looking forward to spring to really start using it.
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Verified Purchase
Nov 8, 2023
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Verified Purchase
Nov 8, 2023
All good but the chain oil leakage. Have to empty the oil after every use. Cuts well and the battery lasts for many cuts.
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Response from DewaltProductExpertDec 24, 2023
Hello Jack, your feedback is valuable as we take into consideration every piece of feedback that we come across. We have documented your comments and sent them to our product team for review and future consideration. It is feedback like yours that allows us to make improvements. Thanks, Mike DEWALT.
Verified Purchase
1 found this review helpful
Nov 6, 2023
Dewalt tree trimmer
Fast delivery charged the battery and filled the bar oil up, put it together took it out and cut some limbs I needed to take down worked perfect even up high. I sm 6'2" along with the 15 ft pole saw I could reach pretty high without a ladder.