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Customer Reviews for DEWALT TOUGHSYSTEM 9.6 in. 0-Drawer Utility Cart Tool Box Carrier

Internet #203696531

Model #DWST08210

Store SKU #545410

  • Metal hand truck hasbrackets compatible with TOUGHSYSTEM
  • Includes 6 foldable brackets that can be adjusted as needed
  • Central locking mechanism secures the boxes to the cart

Customer Reviews

  • 4.6
    out of 2,407 reviews
  • 93% recommend this product
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Showing 1-30 of 2,407 reviews
Nicely conceived design
by
  • Verified Purchase
Warped plastic bucket
The cheap black totes are straighter for less money.
by
    1 found this review helpful
    Dewalt tote
    Dewalt tote wouks well on wall rack
    by
    • Verified Purchase
    • Recommended
    I Would Not Buy The Thought System 1
    When the TS 1 first came, they were an attempt to manufacture a better carrying tool case and even thou they had some good features different than the competition, they had some short comings in the "Design And Manufacturing" (it is obvious since they redesign and built them different in the TS 2). I bought 3 under the wrong information given by the Home Depot customer service, that the yellow trays fit the Thought System #1. Upon arrival a different day than the scheduled I found that they don't fit, so I returned 2 (third could not return because It got bang damaged while in my possession). The laches are almost impossible to open and close in addition to other design faults.
    by
    Response from DewaltProductExpertMar 22, 2022
    We appreciate your feedback on the DWST08204.  We would like to speak to you about the experience you had.  If you would like to speak to us, please contact us at wecare@sbdinc.com and reference ticket # 4064746.  We look forward to hearing from you. Thank you DEWALT
    • Verified Purchase
    Poorly Designed And Built
    When the TS 1 first came, they were an attempt to manufacture a better tool case and even thou they had some good features, they had some short comings in the "Design And Manufacturing" (it is obvious since they redesign and built them different in the TS 2). I bought 3 under the wrong information given by the Home Depot customer service, that the yellow trays fit the Thought System #1. Upon arrival a different day than the scheduled I found that they don't fit, so I returned 2 (third could not return because It got bang damaged while in my possession). The laches are almost impossible to open and close in addition to other design faults.
    by
    Response from DewaltProductExpertJun 15, 2022
    We appreciate your feedback on the DWST08203H. We are sorry to hear about the issue you are having with your product.  We would like to get some more information to assist with getting the correct trays for you.  Please email me at wecare@sbdinc.com and reference ticket # 4696472.  We look forward to hearing from you. Thank you Roxy DEWALT Social Media Rep
    • Verified Purchase
    1 found this review helpful
    Holding up Great
    Extremely durable and great organization. Got the insert so my most used screw drivers and pliers are easy to find, visible and I can just grab them real quick when I need them. Holds a lot of tools and weight.
    by
      • Recommended
      Very Tough
      This thing is tough as the name says. Very sturdy and come in handy to carry tools from one location to the next.
      by
      • Verified Purchase
      • Recommended
      I love this storage system and they you can customize...
      I love this storage system and they you can customize it to your needs especially if you are on the go alot. Then one draw back to this specific box size it is not deap as the Extra large and it is also not as tall. So be weary as to what you will need this one for. Although I will say, I have a dewalt track saw and it fits perfect inside of it.
      by
      • Verified Purchase
      1 found this review helpful
      toughsystem small tool box
      Wanted something to store my batteries in to carry from job to job. I had to remive the trays that come inside the case, but it works perfectly. They all fit just right and i can stay organized. Awesome!
      by
        • Recommended
        Broks
        The box broke on the first day. I dont recomend it
        by
        Response from SBD_Product ExpertFeb 4, 2021
        Hi –
        Thank you for leaving your feedback from your experience with this unit. I am sorry to hear that you’re having issues with your unit after such a short amount of time. I’d like the chance to speak with you about this problem and your warranty. If you are interested in speaking with me I can be reached by email at wecare@sbdinc.com. Please also reference case # 12939514. Hope to hear from you soon!
        Thanks
        Becca
        STANLEY BLACK AND DECKER Customer Care
          • Recommended
          7 found this review helpful
          I really like the top system it works out great...
          I really like the top system it works out great in my van and it’s easy access for tools
          by
          • Verified Purchase
          1 found this review helpful
          i love this cases but...
          I highly recommend dewalt and the cases are heavy duty but the locking mechanism on it is way too easy to break. They need to fix the locks on thier products, they are very weak and break much to easy.
          by
            • Recommended
            9 found this review helpful
            This dewalt stackable radio has Bose quality sound. I am very impressed with how nicely built and...
            This dewalt stackable radio has Bose quality sound. I am very impressed with how nicely built and the sound quality!
            by
            • Verified Purchase
            • Recommended
            3 found this review helpful
            Great storage size and the latches work perfect holds all your needed tool and misc
            Great storage size and the latches work perfect holds all your needed tool and misc
            by
            • Verified Purchase
            • Recommended
            3 found this review helpful
            Love how rugged it is and also the good sound quality. Only critique is that I wish the charger c...
            Love how rugged it is and also the good sound quality. Only critique is that I wish the charger cord was more heavy duty, a co worker tripped on it and broke it. Replacement is 70$!
            by
            • Verified Purchase
            • Recommended
            1 found this review helpful
            So far so good on buying this. I have had it for a few months. The reason I bought it is because ...
            So far so good on buying this. I have had it for a few months. The reason I bought it is because you can get to your bottom tool box without removing any others. What a great and novel idea! This feature works awesome. No more taking off tool boxes to get to the one I really want. Getting to the bottom tool box has always been a hassle but no more. The brackets are adjustable so you can mix and match what tool boxes you want to put on the cart. One complaint: I wish the cart was just a LITTLE bit taller, and if it was, you could then put 2 medium boxes & 2 small boxes on the cart at the same time. I think I have found a work around that will be good, but not as great as being able to do that. The cart is sturdy and durable. You can even leave it on a job site because the cart has the ability to lock the tool boxes onto the cart itself. Chain & lock the cart to a structure-->lock the tool boxes in place on the cart-->lock the top tool box so nobody can open it & take tools out. Another great feature is that you can take the brackets off and use it as a dolly. There are rails on the back to help with it up and down stairs, and they work well. This is the only tool/dolly system I would recommend to anyone because of being able to get to any tool box without removing another. The picture shows my current set up in my work truck. I chain it to my work truck to keep it from tipping over from a quick stop. Love this cart and DeWalt's set up.
            by
            • Verified Purchase
            • Recommended
            1 found this review helpful
            This is a sturdy and well made toolbox. The only...
            This is a sturdy and well made toolbox. The only downside is the locks are extremely difficult to open and close. But other than that my boyfriend is very proud of this gift.
            by
            • Verified Purchase
            3 found this review helpful
            Very well built and very sturdy. I like how convenient it is for me to carry all the tools I need...
            Very well built and very sturdy. I like how convenient it is for me to carry all the tools I need for the job. I take it to all my job sites and can handle tough jobs and won’t crack easily. I will continue to buy anything DEWALT cause they are simply the best hands down!! I also like the locks on them very secure and tight. Also like that I can stack them I bought 2 other sizes to go along with this specific box!
            by
            • Verified Purchase
            • Recommended
            3 found this review helpful
            Ultra tough box just don’t drag it across your truck bed, the little feet can chip off!? Otherwis...
            Ultra tough box just don’t drag it across your truck bed, the little feet can chip off!? Otherwise great protection from rain and perfect storage system!
            by
            • Verified Purchase
            • Recommended
            3 found this review helpful
            Perfect for a Jack of All Trades
            I purchased two of these DS400 XL boxes to be able to store tools in the bed of my truck without worrying about rain or dust intrusion. This DeWalt box is the largest I could find with a true weather seal that also seemed robust enough to survive life in the bed of a work rig. The weather seal appears to be a good quality closed cell foam and is thick enough to provide a very positive contact. Time will tell how long they hold up. My only complaint so far is that the bars meant to attach dividers and organizers take up too much of the interior dimensions.
            by
              • Recommended
              1 found this review helpful
              The cart is rugged and made well, love the fact I can lock everything in it to the cart with one ...
              The cart is rugged and made well, love the fact I can lock everything in it to the cart with one pad lock. Decided to buy this after the low van rack system to face together, use one long chain and one pad lock to lock everything together inside the van.
              by
              • Verified Purchase
              • Recommended
              1 found this review helpful
              Great product ! I love the portability, also the fact that they're stackable and interchangeable....
              Great product ! I love the portability, also the fact that they're stackable and interchangeable. This along side a rolling job box and I'm able to move around jobs with all my tools and materials by myself.
              by
              • Verified Purchase
              • Recommended
              The lock
              I like the box it is sturdy and can hold a pretty solid amount of tools, my only complaint is I work on job sites where I am not always right beside my tool box , so I use a lock on the provided slots....but realistically this lock is for nothing but looks and a possible deterrent. The plastic surrounding the holes for the lock is fairly thin and not metal coated or anything. I’m certain if I wanted I could break the lock off with my hands. Or at minimum a set of tin snips would glide through the plastic like butter. Other than that I love the box
              by
                Very nice box I use for my batteries and charger...
                Very nice box I use for my batteries and charger to go with whole tough system kit. It works very well as I'm able to wheel all my tools around the production studios where I work. I also did some custom paint as I did not like the yellow trim. I also didn't care for the metal lockdown clasps.
                by
                • Verified Purchase
                I purchase blades for my 20v portable band saw. The...
                I purchase blades for my 20v portable band saw. The saw works flawlessly as the blades failed just after a few cuts.
                by
                • Verified Purchase
                1 found this review helpful
                I received the DS130 and DS450 as a gift this past father's day. the latches lasted about 3 month...
                I received the DS130 and DS450 as a gift this past father's day. the latches lasted about 3 months. I'm a pretty handy person and after I looked at the design of these boxes they're not designed to be repaired or replaced. they are held in with a single pan head screwed into a plastic block. I've owned a similar tool storage system from Rigid and have been very happy with those. I expected the Dewalt cases would have been just as reliable.
                by
                  12 found this review helpful
                  My first Dewalt ToughSystem Box and my first impression was how flimsy it seems. The structural ...
                  My first Dewalt ToughSystem Box and my first impression was how flimsy it seems. The structural foam construction seems too flexible in certain areas (specifically around the high stress points on the box, such as the lid hings and side handles). The side handles do not inspire much confidence (they look like they need more reinforcing at the hinge point). The yellow top clips are anemic and do not appear as if they would last long. However, these do have a limited-lifetime warranty, the lid latches are very sturdy, the ability to use Dewalt's van-racking, shop-racking, or ToughSystem dolley to cart these boxes around, and the relative cost of these boxes is why I went with the ToughSystem over the Milwaukee Packout or Tanos Systainer (What Festool tools come in) systems. I haven't used Milwaukee's Packout system, but I have gotten to use Tanos Systainers and their matching dolley, which are the Cadillac of Contractor organizational boxes, but are just absolutely cost prohibitive and are limited in interior capacity. My Skil 77 didn't fit in the DS300, but it does just barely fit at a diagonal in the DS400. Overall, I like the ToughSystem boxes, but I need to extensively use them first before I judge them.
                  by
                    • Recommended
                    Love it!!!
                    Love it!!!
                    by
                    • Verified Purchase
                    • Recommended
                    1 found this review helpful
                    Good quality,I have all tough system in my job
                    Good quality,I have all tough system in my job
                    by
                    • Verified Purchase
                    • Recommended
                    I have been using these tough boxes for a few years now and they are pretty decent. I like to use...
                    I have been using these tough boxes for a few years now and they are pretty decent. I like to use them with a DS carrier rather than the stackable position, but these boxes now have new latches on the side and hold very tight. I've use this large box for drills and lights and has enough space for them. It will hold a Milwaukee compact radius light upright. The boxes do get extremely hot in the heat which they do come with a vent on them.
                    by
                    • Verified Purchase
                    • Recommended
                    Showing 1-30 of 2,407 reviews

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                    Modular System Type

                    DEWALT ToughSystem

                    DEWALT ToughSystem

                    DEWALT ToughSystem

                    Milwaukee Packout

                    Features

                    Interlocking Storage System

                    No Additional Features

                    Handles, Wheeled

                    Wheeled

                    Material

                    Metal

                    Plastic

                    Plastic

                    Steel

                    Nominal Width (in.)

                    29 in

                    20 in