It’s beautiful but gives off very little heat. Very...
It’s beautiful but gives off very little heat. Very disaapointed
by
Response from GHP Group Inc. SupportOct 29, 2021
We are so sorry to hear about your experience! Our customer service team would be happy to provide technical assistance and parts support, just reach out by phone at 877-447-4768 or email at http://www.ghpgroupinc.com/CTUS.html - GHP Group
Oct 6, 2021
by
Oct 6, 2021
by
Dec 26, 2020
functional and beautiful!
I gifted this to my grandparents last year for Christmas. They love being able to enjoy the patio all year round in Texas, especially now that they have heat! The heater matches the rest of the patio decoration and everyone is jealous. Love it!
by
Recommended
Customer review from ghpgroupinc.com
Oct 7, 2020
This heater has been a great addition to our patio...
This heater has been a great addition to our patio and will allow us to eat outside for an extra month
by
Verified Purchase
Sep 9, 2020
This outdoor heater is good quality and looks great. ...
This outdoor heater is good quality and looks great. The manufacturer provides excellent customer service. Upon assembling, I was missing a screw. They immediately sent me a new one no questions asked. My only critique is that it is quite expensive relative to similar models. If you have the space and ceiling clearance for a taller heating unit, you may be able to find a comparable product for a much lower price.
by
Verified Purchase
Aug 25, 2020
We have not really used it yet, but we tried...
We have not really used it yet, but we tried it. We were so impressed, that we ordered a second one. We are looking forward to lengthening our backyard experience.
by
Verified Purchase
Aug 3, 2020
If it wasn't for the fact that I severely cut my knuckle when reaching in to turn the gas valve o...
If it wasn't for the fact that I severely cut my knuckle when reaching in to turn the gas valve on, I would have given this product a very good review. I cannot, however, endorse this product without providing any prospective buyer with a safety warning. The cut on my knuckle required 3 stitches. Also, this wasn't the first time I cut my knuckles on this product....horrible finish, sharp edges of sheet metal and no protective barriers or guards. I ended up putting two layers of electrical tape on the exposed edges.
by
Response from GHP Group Inc. SupportAug 12, 2020
Please contact our Customer Service Team to discuss this case 1-847-324-5900 or email at http://www.ghpgroupinc.com/CTUS.html -GHP Group Customer Support
Jul 8, 2020
Very nice looking heater with very good instructions for assembly....
Very nice looking heater with very good instructions for assembly. You do have to be careful with some sharp edges but overall very good quality. I really like the size - just the right height for the patio.
by
Verified Purchase
Jul 7, 2020
Does not put outenough heat...
Does not put outenough heat
by
Verified Purchase
Jun 24, 2020
Awesome look and easy to put together....
Awesome look and easy to put together.
by
Verified Purchase
Jun 16, 2020
Really nice patio heater I just got my second one...
Really nice patio heater I just got my second one that is how much I like it
by
Verified Purchase
Jun 16, 2020
Arrived on time, and it was relatively easy to assemble. Once put together the unit looks very go...
Arrived on time, and it was relatively easy to assemble. Once put together the unit looks very good and provides a very good amount of heat to the surrounding area. Not as far as it claims but I will say it makes the area around 5 to 8 feet comfortable in mild weather.
The flame looks great providing a mesmerizing look of dancing flames while providing comfortable heat around the unitand like the safety features incorporated in the product.
by
Verified Purchase
Recommended
Jun 2, 2020
Love it. Looks beautiful. Heats nicely. Buy the cover. It...
Love it. Looks beautiful. Heats nicely. Buy the cover. It is a great value
by
Verified Purchase
May 30, 2020
Well built, easy to put together, could be warmer...
Well built, easy to put together, could be warmer
by
Verified Purchase
May 30, 2020
Good quality...
Good quality
by
Verified Purchase
May 5, 2020
Love it...
Love it
by
Verified Purchase
May 5, 2020
We wish it dispersed out more heat to a larger...
We wish it dispersed out more heat to a larger area. When I was purchasing it and read that it had a 10 feet area of coverage I was thinking it would be radius and not the diameter which only lets it go 5 feet around the center point of the heater
by
Verified Purchase
May 5, 2020
Harder to put together than it have been. The parts...
Harder to put together than it have been. The parts were not labeled and at least one did not fit so my husband had to adjust. It looks great but you have to sit close to feel the heat.
by
Verified Purchase
May 1, 2020
Nicely built and easy to assemble. Just doesn’t give off much heat. Very disappointed.
Nicely built and easy to assemble. Just doesn’t give off much heat. Very disappointed.
by
Response from GHP Group Inc. SupportJun 4, 2020
Please contact our Customer Service Team at 1-847-324-5900 or email at http://www.ghpgroupinc.com/CTUS.html -GHP Group Customer Support
Verified Purchase
Feb 10, 2020
This is so cool. Really neat to watch. Easy to...
This is so cool. Really neat to watch. Easy to use
by
Verified Purchase
Feb 4, 2020
The unit was easy to assemble and works very good!...
The unit was easy to assemble and works very good!
by
Verified Purchase
Dec 31, 2019
I assembled myself and it was easy! Used once...
I assembled myself and it was easy! Used once so far and easy to light. It has a pleasing look on the patio. Warmth is best for those sitting closest to the unit. I will purchase another one to spread more heat.
by
Verified Purchase
Dec 9, 2019
The product was easy to assemble. The visible flame centerpiece improved my ranking over other p...
The product was easy to assemble. The visible flame centerpiece improved my ranking over other patio heaters.
by
Recommended
Nov 6, 2019
Where's the heat? We had a 30 degree morning and I was so excited to use my new patio heater and...
Where's the heat? We had a 30 degree morning and I was so excited to use my new patio heater and set aside my little infrared heater, just knowing with 42,000 BTUs not only would I be warm but my dogs would stay on the patio with me. I didn't feel any heat at all and had to turn on my little infrared heater. After the patio heater had been on for about an hour with the flame turned on high, I stood in front of the heater and could feel the heat with my face 6" away from the glass tube (for the fire). The next morning it was 53 degrees and I turned on my patio heater and I could actually feel it farther away where I was sitting, the following morning it was 63 degrees and it seemed to work even better. However, I don't need a heater when it's 53 or 63 degrees outside. I need a heater when it's freezing cold! I like the size, 73", the battery start ignition, and that the pilot light is protected from the wind but it doesn't do me any good if it doesn't heat my area when I need it to.
by
Response from GHP Group Inc. SupportNov 8, 2019
The heat comes from the top of the unit as seen in the 12th picture on the product page. We are sorry to see it did not perform how you wanted it to however. If there is anything we can do to help please contact our Customer Service Team at 877-447-4768 or email on our website. -GHP Group Customer Support
1 found this review helpful
Oct 8, 2019
we put this on a very windy patio and it...
we put this on a very windy patio and it has given off enough heat to keep four chairs very comfortable to 50 Degrees in the breeze. so it meets our expectations on output. The bronze finish is very attractive as is the flame. . Assembly was easier many reviewers report.
by
Verified Purchase
Jun 25, 2019
Arrived in perfect condition and was fairly easy to assemble....
Arrived in perfect condition and was fairly easy to assemble. I haven’t needed it for heat yet since it is summer in the northeast, but it looks great and gives off beautiful light when it’s on.